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Online Chat Customer Service Jobs in Puerto Rico

Dollartree

Customer Service Associate I

Saint Just, PR · On-site

$11 - $15.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Tradewind

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation * Ensure important information is being communicated appropriately between shifts * Liaison between ...

Tradewind Aviation LLC

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation * Ensure important information is being communicated appropriately between shifts * Liaison between ...

Tradewind Aviation

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation * Ensure important information is being communicated appropriately between shifts * Liaison between ...

Enterprise Holdings

PR

$12/hr

TheSeasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR · On-site

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Saks OFF 5TH

Customer Experience Lead

Ponce, PR

S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an ... You will enhance selling and service standards by creating a friendly environment, responding to ...

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Online Chat Customer Service information

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the most commonly searched types of Chat Customer Service jobs in Puerto Rico?

The most popular types of Chat Customer Service jobs in Puerto Rico are:

What are popular job titles related to Online Chat Customer Service jobs in Puerto Rico?

For Online Chat Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Puerto Rico look for?

The top searched job categories for Online Chat Customer Service jobs in Puerto Rico are:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative - Distribution

Bunzl

San Juan, PR • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Receive and enter customer orders accurately using systems like AS400.

  • Investigate and resolve order, billing, and delivery issues to ensure customer satisfaction.

  • Serve as a liaison between customers and internal departments such as sales, warehouse, and billing to facilitate smooth order processing.

Bunzl rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

267th of 366 rated logistics

Job description

As a Customer Service Representative (CSR), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.
This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers-ensuring a smooth order experience from start to finish.
Location & Schedule
This is an onsite, day shift, Monday-Friday role in our San Juan (Palmas Cantiño), Puerto Rico office.
Responsibilities:
  • Receive and enter orders from walk in customers.
  • Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax).
  • Process and manage high-volume customer orders with strong accuracy and attention to detail.
  • Investigate and resolve order issues, billing discrepancies, and delivery concerns.
  • Act as a point of contact between customers, sales, warehouse, and billing teams.
  • Expedite orders and ensure timely fulfillment.
  • Build strong relationships with customers and internal stakeholders through high-quality customer service.
  • Collaborate cross-functionally to solve problems and meet customer needs.
  • Maintain knowledge of products, systems, and company processes.
  • Support additional customer service and administrative tasks as needed.

Requirements:
  • High school diploma or equivalent required
  • 1+ years of customer service, call center, or account support experience preferred.
  • Bilingual communication skills in Spanish & English are required.
  • Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
  • Experience with order entry, order processing, or ERP systems is a plus.
  • Strong communication skills (phone, email, and written).
  • Ability to manage high call volume and competing priorities.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
  • Strong problem-solving skills and attention to detail.
  • Team player with a willingness to cross-train and support others.
  • Experience with AS400 or similar ERP/order management system preferred.

What's in it for you?
The perks of being a Bunzl team member don't stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
  • Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
  • Paid Time Off - Vacation, Sick, Holidays and Personal Time
  • 401K with generous company match
  • Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Description
El Representante de Servicio al Cliente responderá las consultas de los clientes, ingresará y procesará con éxito los pedidos (50-100 diarios) a través del AS400. Así como investigar los problemas y/o quejas de los clientes para resolverlos con éxito. Además, mantendrá relaciones con clientes internos y externos con un servicio excepcional.
Responsabilidades:
  • Recibir e ingresar pedidos de clientes sin cita previa.
  • Maneje una variedad de llamadas entrantes y determine el curso de acción adecuado.
  • Garantizar un excelente servicio al cliente mediante el procesamiento rápido y preciso de los pedidos.
  • Comunicarse y coordinarse con otros departamentos para resolver consultas.
  • Servir de enlace entre los clientes y el departamento de ventas industriales.
  • Proporcionar información sobre precios y plazos de entrega, y procesar los pedidos.
  • Establecer y mantener relaciones comerciales con los clientes mediante servicios rápidos y precisos para promover la lealtad del cliente.
  • Realizar llamadas salientes según sea necesario para mantener a los clientes informados sobre promociones y nuevos productos, e intentar conseguir nuevos pedidos.
  • Ayudar a los clientes a seleccionar productos según sus necesidades.
  • Utilizar sistemas informáticos para facilitar la fijación de precios, la disponibilidad de productos y la selección de productos alternativos.
  • Recibir pedidos y resolver problemas de precios durante las transacciones de los clientes, aplicando las políticas de ventas vigentes.
  • Trabaja eficazmente en equipo para lograr los objetivos de la empresa e identificar y resolver problemas.
  • Ayuda a resolver discrepancias y errores en los envíos. Esto incluye obtener comprobantes de entrega del transportista y obtener la documentación interna necesaria.
  • Presentar solicitudes de crédito si es necesario.
  • Realizar las tareas de limpieza necesarias para mantener un entorno de trabajo limpio, seguro y organizado.
  • Puede recomendar mejoras en los procedimientos de oficina.
  • Desempeñar todas las funciones, tareas y responsabilidades de manera profesional, con actitud y comportamiento positivos.

Requisitos:
  • Excelentes habilidades de comunicación y resolución de problemas.
  • Manejar todas las solicitudes de manera oportuna y precisa.
  • Orientado a la multitarea
  • Capacidad para desenvolverse en un entorno de trabajo dinámico.
  • Actitud positiva y profesional.
  • Capacidad para trabajar en equipo.
  • Alto nivel de energía, confiabilidad y capacidad de organización.
  • Mínimo 1 año de experiencia en atención al cliente.
  • Se requieren habilidades de comunicación bilingüe en español e inglés.
  • Buenos conocimientos de informática con dominio de las aplicaciones de Windows: Outlook, Excel, PowerPoint y Word.

Entonces, ¿qué estás esperando? Una nueva carrera te espera con un sinfín de oportunidades.
Bunzl es un líder mundial en las industrias de limpieza e higiene, procesamiento de alimentos, comestibles, cuidado de la salud, venta minorista no alimentaria y seguridad. Hemos crecido tanto orgánicamente como a través de adquisiciones hasta ventas superiores a los 10.000 millones de dólares. Bunzl North America tiene su sede en St. Louis, Missouri. Bunzl North America posee y opera más de 100 almacenes y atiende a los 50 estados, Puerto Rico, Canadá y partes del Caribe y México. Con más de 5.000 empleados y más de 400.000 suministros, Bunzl es considerado como un proveedor líder en América del Norte.
Bunzl Distribution ofrece salarios competitivos, un entorno de trabajo cómodo y una gama completa de beneficios, incluido un 401k con una contribución de la empresa. Bunzl Distribution tiene una tradición de compromiso con la igualdad de oportunidades de empleo. Es la política establecida atraer y retener a las personas mejor calificadas sin distinción de raza, color, religión, origen nacional, sexo/género (incluido el embarazo), orientación sexual, edad, discapacidad o condición de veterano, según lo dispuesto por la ley.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Bunzl

Sourced by ZipRecruiter

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

London, England, UK

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