ZipRecruiter

Log In

1

Online Chat Customer Service Jobs in Puerto Rico

ProSolar Companies

PR · On-site

$15.50 - $19.25/hr

  • Medical

  • PTO

* Interacts with customers via telephone, email and online chat to provide support and information on products or services * Respond to incoming calls and messages in a timely manner * Identify ...

NSC Staffing

PR · On-site

$36K/yr

Job Description:Interacts with customer via telephone, email, online chat, or in person to provide support and information on services.Fields customer questions and complaintsIdentifies and ...

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

¿Te apasiona brindar un excelente servicio al cliente y crear exhibiciones atractivas? ¡Esta oportunidad es para ti! Buscamos una persona dinámica, organizada y con iniciativa para apoyar la ...

Walgreens

Customer Service Associate

Humacao, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Bayamon, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

San Juan, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Guaynabo, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Guaynabo, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

Walgreens

Customer Service Associate

Humacao, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...

Walgreens

Customer Service Associate

Santa Isabel, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

  • Medical

  • Dental

  • Vision

  • PTO

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

Walgreens

Customer Service Associate

San Juan, PR · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...

next page

Showing results 1-20

All JobsOnline Chat Customer Service JobsOnline Chat Customer Service Jobs in Puerto Rico

Online Chat Customer Service information

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the most commonly searched types of Chat Customer Service jobs in Puerto Rico?

The most popular types of Chat Customer Service jobs in Puerto Rico are:

What are popular job titles related to Online Chat Customer Service jobs in Puerto Rico?

For Online Chat Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Puerto Rico look for?

The top searched job categories for Online Chat Customer Service jobs in Puerto Rico are:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Associate, Bilingual Customer Service (Chat)

Oriental Financial Services LLC

Bayamon, PR • On-site

$13 - $18/hr

Full-time

Posted 12 days ago

Job description

The Associate, Remote Network (Chat) direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamón, PR
MAJOR DUTIES & RESPONSIBILITIES:
  • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
  • Refer customers to the digital channel options according to the customers' needs.
  • Support the definition and development of digital channels adoption strategies for existing and new clients.
  • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
  • Throughout direct observation of clients and customers' conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.
  • Stay up to date on current and future Oriental's digital channels capabilities to provide the most cutting-edge insights and guidance to personnel.
  • Participate in presentations as an expert in the digital channels' arena.
  • Participate in testing process as part of the development of new digital tools.
  • Support the generation of continuous motivation, contests, and different initiatives to achieve results.
  • Support the preparedness of processes, communications, guided, facts sheets or any necessary documentation to serve as tools for branches.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration with major in finance or related field, preferable.
  • Two (2) years' experience in a financial services company or related work of management. Required
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent Knowledge in industry operating policies, procedures and regulations (state and federal).
  • Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected.
  • Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.
  • Fully Bilingual - English and Spanish (written and verbal). required.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement
Compliance Posters

Apply