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Online Answering Service Jobs in Riverside, IL (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Glenview, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Von Maur

CUSTOMER SERVICE COUNTER

Glenview, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Professional Moving & Storage

Customer Service

Chicago, IL · On-site +1

$16.50 - $22.50/hr

Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing ...

Professional Moving & Storage

Customer Service

Chicago, IL

$16.50 - $22.50/hr

Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing ...

Unifirst

Customer Service Representative - UniFirst

Hammond, IN

$15.25 - $20.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures ... You'll receive on-the-job training, robust online training modules through our Service Certificate ...

Unifirst

Customer Service Representative - UniFirst

Hammond, IN

$15.25 - $20.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures ... You'll receive on-the-job training, robust online training modules through our Service Certificate ...

WEX

Customer Service Specialist

Chicago, IL · On-site

$17.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Troubleshoot and guide customers through WEX online platforms and mobile applications. * System ...

Furniture Medic

Customer Service Representative

Bensenville, IL · On-site

$17.88 - $22.50/hr

  • Medical

  • Dental

  • PTO

You will be responsible for assisting customers by answering the phone, answering basic questions regarding our services, and scheduling. We specialize in providing furniture and cabinet restoration ...

Furniture Medic

Customer Service Representative

Bensenville, IL · On-site

$17.88 - $22.50/hr

  • Medical

  • Dental

  • PTO

You will be responsible for assisting customers by answering the phone, answering basic questions regarding our services, and scheduling. We specialize in providing furniture and cabinet restoration ...

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Showing results 21-40

All JobsOnline Answering Service JobsOnline Answering Service Jobs in Riverside, IL

Online Answering Service information

See Riverside, IL salary details

$12

$23

$39

How much do online answering service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for online answering service in Riverside, IL is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $27.55 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What cities near Riverside, IL are hiring for Online Answering Service jobs?

Cities near Riverside, IL with the most Online Answering Service job openings:

Online Answering Service jobs near you

Insurance Customer Service Representative (copy5)

Allstate - Armando Bramwell

Chicago, IL • On-site

$45K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Join our Allstate agency as an Insurance Customer Service Representative in a full-time role with competitive pay and growth opportunities. We offer hands-on training and a positive team environment to help you succeed.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Great opportunity to grow.

Non-licensed individual salary startingat $ 2500.00/month to $3000.00/month.Starting base salary of $ 3000.00 up to $3500.00/month. Non-Licensed candidates first year income up to $ 50,000.00.


Licensed Sales Representative first year income up to $80,000.00. Qualify individual we offer a$1000.00sign up Bonus. Payable after 90 days Probation Period.


**All who apply will be emailed a link to an online assessment. You MUST complete the assessment to be considered further for this position.**


Responsibilities
  1. Must be team player and help keep a happy working clean environment
  2. Provide great customer service by answering questions about their policies,
  3. Making changes requested, review customers policies to make sure they have all discount active
  4. Calling Renewals and cancellations list to update customers payment
Requirements
  1. Must be ambitious and punctual
  2. Professional phone etiquette
  3. Great Customer Service Skills
  4. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Health Insurance###Dental Insurance###Vision Insurance###Career Growth Opportunities###Retirement Plan###Hands on Training###Tuition Reimbursement###