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Online Answering Service Jobs in Riverside, IL (NOW HIRING)

Nexora Talent

Online Travel Coordinator

Chicago, IL · Remote

... answering questions, managing updates, and helping clients feel confident throughout their journey ... At Nexora Talent, we value personalized service and take pride in helping travelers create ...

Insureon

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative Insureon operates the largest online insurance marketplace ... Act as concierge for all clients post bind, answering their billing and servicing questions * 1st ...

Squaremouth

Customer Service Representative

Chicago, IL · On-site

$50K/yr

... the largest online insurance marketplace for small businesses in the U.S. Our proprietary ... Act as concierge for all clients post bind, answering their billing and servicing questions * 1st ...

HUB

Customer Service Representative

Chicago, IL · Remote

$50K/yr

A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for ... Act as concierge for all clients post bind, answering their billing and servicing questions * 1st ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In ...

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Riverside, IL

Online Answering Service information

See Riverside, IL salary details

$12

$23

$39

How much do online answering service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online answering service in Riverside, IL is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $27.55 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
What cities near Riverside, IL are hiring for Online Answering Service jobs? Cities near Riverside, IL with the most Online Answering Service job openings:
Online Answering Service jobs near you

Customer Service Representative II- Warrenville, IL

Northshore

Warrenville, IL • On-site

$19.89 - $28.84/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Endeavor Health rating

7.1

Company rating: 7.1 out of 10

Based on 395 frontline employees who took The Breakroom Quiz

378th of 887 rated healthcare providers

Job description

Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights
  • Sign on bonus: N/A
  • Position: Customer Service Representative II
  • Location: Warrenville, IL
  • Full Time/Part Time: Part Time (20 hours)
  • Hours: Monday-Friday: Mon, Tues, Wend, Fri: 3:00 pm- 7:00 pm
  • Saturday: 5:00 pm- 9:00 pm
    Holiday - 1 summer & 1 winter holiday shift per year
  • Required Travel: No
What you will do:
  • Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls.
  • Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates "Codes/Emergency Alerts" per Hospital policy and procedure, system wide.
  • Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
  • Document and relay messages for physicians and their offices.
  • Analyzes caller's needs concerning physician's answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians' instructions.
  • Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems.
  • Assists Liaison and Supervisor in clarifying instructions for patients calling the answering service.
  • Processes calls for the Patient Experience EEH System. Follows guidelines to deescalate, as needed. Analyzes needs to determine which facility the caller has concerns with and directs message to the appropriate Patient Experience team.
  • Processes calls for EEH System Service Center departments. Communicates professionally to answer, analyze and assign workers to requests.
  • Triages calls for the EEH System Walk in Clinics and Immediate Care locations, including analyzing caller's needs while providing such information as hours, locations, services available per location, price estimates and insurance guidance as well as escalating emergency concerns.
  • Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer call lights.
  • Relays patient requests to appropriate caregivers by selecting specific palettes and including required information.
  • Monitors and escalates call lights to ensure timely responses.
  • Launches codes and other emergency alerts. Monitors and checks in to ensure all have responded.
  • Communicates professionally and analyzes caller needs concerning physician referral and class information. Provides requested information and obtains necessary data.
  • Run rosters, monitor participants, make recommendations on class offerings and sizes, as needed.
What you will need:
  • High School Diploma or GED
  • One year of call center experience
  • Proficiency with Microsoft Office applications
  • Good grammar and spelling skills to effectively talk to callers and communicate via e-mail, fax, and paging
  • Strong organizational skills
  • Aptitude for organization, people, and non-routine situations
  • Ability to move across multiple computer environments and effectively adapt their customer service skills
  • Ability to conduct searches, access and retrieve knowledge/information on the World Wide Web
  • Knowledge of hospital operations and departments
Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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