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One Call Jobs in Ontario (NOW HIRING)

Canadiantirecorporation

CA$22.82/hr

As the Financial Services segment of one of Canada's most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our ...

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All JobsOne Call JobsOne Call Jobs in Ontario

One Call information

See Ontario salary details

$21K

$69.6K

$147.5K

How much do one call jobs pay per year?

As of Sep 5, 2026, the average yearly pay for one call in Ontario is $69,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a One Call?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What are the key skills and qualifications needed to thrive as a One Call coordinator?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are popular job titles related to One Call jobs in Ontario?

For One Call jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching One Call jobs in Ontario look for?

The top searched job categories for One Call jobs in Ontario are:

One Call jobs near you
Infographic showing various One Call job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,613 per year, or $33.5 per hour.

Call Centre Representative

Canadiantirecorporation

Essex, ON • Remote

CA$22.82/hr

Full-time, Part-time

Re-posted 4 days ago

Job description

As the Financial Services segment of one of Canada's most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they've come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
This is a remote position within Ontario. Applicants residing inONTARIO,are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario

This is a CONTRACT role for Bilingual (FR/EN) candidates, English-only applicants are invited to apply if they meet all criteria.
This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. You must be fully available for all weeks of training
Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

What you'll do

Role we are currently sourcing for:

Customer Relationship Representatives:

  • Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience

  • Offer products and services to our customers solidifying their relationship with us, driving sales and business goals

Corporate Roadside Assistance Representative:

  • Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand.

Digital Customer Service Representatives:

  • Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life

  • Support our Triangle Rewards program

  • Communicate with customer over phone and emails

  • Support eCommerce order reviews

What you bring

We are looking for individuals who are:

  • Customer focused, who go above and beyond to respond to the evolving needs of our customers

  • Solutions oriented and outcome focused, with a strong attention to detail

  • Team players with strong communications skills, who build relationships easily

Our current department hours of operation are:

6:00am - 11:00pm, Monday to Sunday,

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

  • Criminal Background Check

We're always looking for great talent! In addition to competitive pay, we offer:

  • Career growth opportunities and product discounts

Our starting wage for this position is $22.82/ hour


We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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