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Onboarding Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders ... Support new customer onboarding; validate initial connectivity, work with customer IT/firewall ...

Cintrifuse

Support Engineer

Chicago, IL · On-site

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As ...

Intradiem

Platform Support Engineer

Provide technical mentorship to Technical Support Engineers, elevating the overall technical ... onboarding new data sources and hosts (e.g., HRIS feeds, Windows/Linux systems). * Maintain ...

New

Socure

Technical Support Engineer

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... or onboarding support-please reach out to your Socure recruiting partner directly. Follow Us!

Amazon

Sr Onboarding Support, Hub Delivery

Austin, TX · On-site

... Engineering, or related field - Experience with sales CRM tools such as Salesforce or similar ... process, including support for the interview or onboarding process, please visit for more ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Support Engineer III The Support Engineer III role is a technical leader within the Support ... Partner with Program Management (PMO) to execute client onboarding/offboarding and compliance ...

In-Telecom

WI · On-site

$80K - $110K/yr

IT Support Engineer (MSP Onboarding & Projects) Department: Projects Employment Type: Full Time Location: Texas Reporting To: Leighton Poley Compensation: $80,000 - $110,000 / year Description The ...

Ll Oefentherapie

Support Engineer

Kansas City, MO · On-site

Responsibilities As a Support Engineer I, you will leverage customer service, technical ... Training and Development During onboarding and training, you will gain hands‑on experience with ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At ... Onboarding & Enablement * Collaborate with the Customer Success team to ensure seamless onboarding ...

EPMA

CloudFlare WAF Support Engineer

Houston, TX · On-site

EPMA is seeking an experienced CloudFlare WAF Support Engineer to join a client supporting a ... Ability to support an existing environment with minimal onboarding Preferred Qualification

Itron, Inc

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... Support onboarding and training programs for new team members, creating opportunities for ...

EPMA

CloudFlare WAF Support Engineer

Houston, TX · On-site

EPMA is seeking an experienced CloudFlare WAF Support Engineer to join a client supporting a ... Ability to support an existing environment with minimal onboarding Preferred Qualification

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... Support onboarding and training programs for new team members, creating opportunities for ...

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Onboarding Support Engineer information

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How much do onboarding support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for onboarding support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Infographic showing various Onboarding Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Cloud Support Engineer

Remote

Symmetrio
See more jobs at Symmetrioexternal

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Symmetrio is recruiting a Cloud Support Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United states. The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders: oncology centers, clinics, and health systems. Collaborating with healthcare IT and clinical application teams across the United States, the Cloud Support Engineer will ensure reliability and provide professional IT support to users of the application. In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network Engineers. The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal engineering teams to resolve them. Additionally, the Cloud Support Engineer will develop support playbooks and documentation as the company scales, and help establish best practices for healthcare SaaS support-ideal for someone who combines technical problem-solving, healthcare IT domain expertise, and the professional presence and communication skills required by end users.
This is a full-time, remote position $90,000-$105,000 and a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and additional company-sponsored benefits.
Key Responsibilities
  • Serve as the primary technical contact for assigned customers; represent the company professionally and build trust with customer IT directors, network engineers, and clinical leadership
  • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers
  • Troubleshoot application performance issues within the SaaS platform; work with the SRE to identify degradation and escalate appropriately
  • Diagnose customer connectivity and network issues affecting SaaS platform access, including VPN tunnel health, AWS routing validation, and firewall rule problems; possess working knowledge of Cisco ASA, Fortinet, and Palo Alto firewall environments
  • Coordinate with customer firewall/network teams during troubleshooting; ask informed questions about firewall rules, NAT settings, and VPN tunnel parameters
  • Serve as the liaison between customer health system IT departments and internal engineering; gather detailed diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly
  • Develop and maintain support playbooks and runbooks focused on cloud networking scenarios specific to healthcare environments: VPN tunnel validation, connectivity health checks, firewall coordination during maintenance windows, and application troubleshooting
  • Support new customer onboarding; validate initial connectivity, work with customer IT/firewall teams to ensure proper VPN configuration, and coordinate go-live health checks
  • Proactively monitor customer health indicators (connectivity status, VPN tunnel status, application performance) and alert the SRE/Network Engineer to emerging issues before customers report.
  • Partner with the Cloud Network Engineer during customer firewall coordination calls; understand oncology center/health system network architectures and validate that connectivity requirements align with customer firewall policies
  • Build and maintain the support knowledge base with healthcare-specific scenarios; document common oncology center network configurations and troubleshooting patterns
  • Participate in on-call rotation for critical customer incidents, with escalation support from the SRE and Network Engineer

Requirements
  • AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate
  • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems)
  • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments
  • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus
  • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications
  • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred
  • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications
  • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF)
  • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred
  • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network)
  • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers
  • Professional demeanor and strong customer service orientation
  • Experience with ticketing systems, knowledge base tools, and technical documentation practices
  • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base
  • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers
  • Willingness to develop and own support processes and playbooks in a rapidly growing organization

Given the customer-facing nature of this role, interviews with qualified candidates will be conducted via Microsoft Teams or another video conferencing platform.

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