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On Call Customer Service Representative Teleperformance Jobs in Appleton, WI

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product ...

PTSolutions

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

AriensCo is looking for a Customer Service Representative to serve as a key point of contact between our company and our customers. This role plays an important part in supporting customers by ...

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All JobsOn Call Customer Service Representative Teleperformance JobsOn Call Customer Service Representative Teleperformance Jobs in Appleton, WI

On Call Customer Service Representative Teleperformance information

See Appleton, WI salary details

$10

$17

$26

How much do on call customer service representative teleperformance jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for on call customer service representative teleperformance in Appleton, WI is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.75 per hour, depending on experience, location, and employer.

What does an on call customer service representative at Teleperformance do?

An On Call Customer Service Representative at Teleperformance provides support to customers by answering questions, resolving issues, and offering information about products or services. The 'on call' aspect means that representatives are scheduled to work as needed, often during peak times or to cover absences. This role typically involves handling phone calls, emails, or chat inquiries, ensuring a positive customer experience. Representatives are trained to use company systems and follow specific protocols to handle a wide variety of customer situations.

What are the key skills and qualifications needed to thrive as an on call customer service representative at Teleperformance?

To thrive as an On Call Customer Service Representative at Teleperformance, you need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer skills are typically required. Outstanding patience, active listening, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and maintaining the company's reputation.

What are some common challenges faced by on call customer service representatives at Teleperformance, and how can they be managed?

On Call Customer Service Representatives at Teleperformance often encounter challenges such as handling high call volumes during peak periods and quickly adapting to a variety of customer issues without prior notice. Managing stress and maintaining a professional demeanor are key, as the nature of on-call work can require flexibility and rapid problem-solving. Building strong communication skills and staying familiar with company protocols can help representatives efficiently address customer needs and maintain service quality. Engaging with team leaders and utilizing available training resources also supports ongoing development and performance.

What is the difference between On Call Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOn Call Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require additional certifications
Work EnvironmentCall centers, remote or on-siteOffice or remote, often more specialized
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Job FocusHandling inbound calls, basic troubleshootingResolving customer issues, technical support, account management

While both roles involve assisting customers, On Call Customer Service Representatives at Teleperformance primarily handle inbound calls and basic inquiries, often in a call center environment. Customer Support Specialists tend to have a broader scope, including technical support and account management, and may work in specialized or corporate settings. The roles share similar credentials but differ in complexity and scope of responsibilities.

Does Teleperformance offer remote jobs?

Yes, On Call Customer Service Representative positions at Teleperformance are often available as remote jobs, allowing employees to work from home. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed standards.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Appleton, WI?

The most popular types of Customer Service Representative Teleperformance jobs in Appleton, WI are:

On Call Customer Service Representative Teleperformance jobs near you

Customer Service Representative

PTSolutions

Green Bay, WI • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we're looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Why join the PTSolutions Team?

  • Paid Holidays and Paid Vacation 
  • Competitive Pay with Overtime eligibility
  • Growth opportunity locally & nationally (we promote from within!)
  • Tuition Reimbursement
  • 401(k) with Company Match
  • PPO Medical, Vision, and Company Paid Dental available FOM following hire
  • Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
  • Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
  • Check out our website for more information! https://www.pts-tools.com/

If your experience aligns with the description below and you're ready to be a part of a growing team and a true partner to our customers, then click Apply Now! Placement will occur ASAP.

POSITION RESPONSIBILITIES:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
  • Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
  • Review and maintain portals for PO changes, items not on POs, potential late orders, and quote conversion opportunities.
  • Participate in special projects and perform additional duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

  • Excellent communication skills including verbal, written, and interpersonal are required
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
  • Strong problem solving and deductive reasoning skills
  • Customer-centric attitude and a desire to grow with & contribute to customer-focused company
  • Must have the ability to establish rapport and build demand over the phone
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work with cross-functional teams to achieve company goals

THE MOST QUALIFIED CANDIDATES WILL HAVE:

  • 2+ years of experience in Customer Service
  • Knowledge of cutting tools

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Green Bay, WI facility, so only candidates residing in the Green Bay area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.