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On Call Amazon Customer Service Representative Jobs in Rochester, MN

Zumbrota Drivetrain

Customer Service

Zumbrota, MN

$20 - $25/hr

Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Lennar Homes

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ... hours on-call rotation and expedite emergency repairs, as directed by management. · Perform ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ... hours on-call rotation and expedite emergency repairs, as directed by management. • Perform ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ... hours on-call rotation and expedite emergency repairs, as directed by management. • Perform ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ... Participate in after-hours on-call rotation and expedite emergency repairs, as directed by ...

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All JobsOn Call Amazon Customer Service Representative JobsOn Call Amazon Customer Service Representative Jobs in Rochester, MN

On Call Amazon Customer Service Representative information

See Rochester, MN salary details

$10

$18

$27

How much do on call amazon customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for on call amazon customer service representative in Rochester, MN is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.57 per hour, depending on experience, location, and employer.

How much does remote Amazon customer service pay?

Remote Amazon Customer Service Representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or incentives.

Do Amazon customer service reps work-from-home?

Yes, Amazon customer service representatives often have the option to work from home, especially for remote roles that involve handling customer inquiries via phone, chat, or email. These positions typically require familiarity with customer service software and good communication skills, and they may be part of a flexible or scheduled work environment.

Is Amazon offering work-from-home?

Amazon On Call Customer Service Representatives often have the opportunity to work remotely, depending on the role and location. These positions typically require a reliable internet connection, a quiet workspace, and the ability to handle customer inquiries via phone or chat. Availability of remote work may vary based on company policies and current staffing needs.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

Does Amazon really pay people to work from home?

Amazon offers remote positions such as On Call Customer Service Representatives, and these roles typically pay hourly wages. Employees working from home are usually required to have a reliable internet connection and a suitable workspace, with compensation varying based on location and experience.
What are the most commonly searched types of Amazon Customer Service Representative jobs in Rochester, MN? The most popular types of Amazon Customer Service Representative jobs in Rochester, MN are:
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What job categories do people searching On Call Amazon Customer Service Representative jobs in Rochester, MN look for? The top searched job categories for On Call Amazon Customer Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for On Call Amazon Customer Service Representative jobs? Cities near Rochester, MN with the most On Call Amazon Customer Service Representative job openings:
On Call Amazon Customer Service Representative jobs near you
Infographic showing various On Call Amazon Customer Service Representative job openings in Rochester, MN as of June 2026, with employment types broken down into 1% Internship, 4% As Needed, 51% Full Time, 18% Part Time, 2% Temporary, and 24% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,167 per year, or $18.3 per hour.
Customer Service

Customer Service

Zumbrota Drivetrain

Zumbrota, MN

$20 - $25/hr

Other

Posted 4 days ago

Job description

Description

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.


Essential Duties & Responsibilities:


Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.

Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.

Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution.

Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.

Exercises discretion and judgment and draws on detailed understanding of the company's policies and practices in resolving customer issues.

Requirements

Preferred Education and Experience:


High school diploma or equivalent required. Some college coursework preferred.

1+ year experience in a customer service role for a medium or large size corporation 

Proficiency using Microsoft Office products including Excel, Outlook and Word.

Experience with Great Plains a plus.

Knowledge and Personal Attributes:


Strong organizational and communication skills, with a team orientated philosophy, and problem-solving skills.

Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.

Strong attention to detail as well as accurate data entry skills.

Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.

Ability to understand issues and make systematic and rational judgments based on relevant information.

Comfortable using the following tools on a continual basis: computer, 10 key, telephone, copier, and fax.

Ability to multitask is a must.

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