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Afternoon Amazon Customer Service Representative Jobs in Rochester, MN

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Afternoon Amazon Customer Service Representative information

See Rochester, MN salary details

$10

$19

$27

How much do afternoon amazon customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for afternoon amazon customer service representative in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What challenges do afternoon Amazon customer service representatives face and how can they be managed?

Afternoon Amazon Customer Service Representatives often encounter high volumes of inquiries as they cover busy periods when customers expect quick resolutions. Common challenges include handling multiple customer issues simultaneously, resolving concerns efficiently, and maintaining a positive attitude during peak hours. Effective time management, familiarity with Amazon’s support systems, and strong communication skills help representatives stay organized and deliver excellent service. Team leads and supervisors are typically available for guidance, and ongoing training ensures new reps are equipped to handle evolving customer needs.

What is an afternoon Amazon customer service representative?

Afternoon Amazon Customer Service Representatives are employees who assist Amazon customers with their inquiries, issues, and orders during afternoon shifts. Their responsibilities include answering questions about products, processing returns or refunds, and resolving delivery problems, primarily via phone, chat, or email. Working the afternoon shift, they help ensure customer support is available beyond typical business hours, contributing to Amazon’s 24/7 customer service. These representatives need strong communication and problem-solving skills to provide a positive shopping experience for customers.

What skills and qualifications are needed to be an afternoon Amazon customer service representative?

To thrive as an Afternoon Amazon Customer Service Representative, you need strong problem-solving abilities, clear communication skills, and typically a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and Amazon's internal support tools is important. Outstanding patience, active listening, and the ability to remain calm under pressure are key soft skills for excelling in this role. These skills ensure customer satisfaction, efficient issue resolution, and uphold Amazon’s reputation for exceptional service during peak afternoon hours.

What is the difference between Afternoon Amazon Customer Service Representative vs Evening Amazon Customer Service Representative?

AspectAfternoon Amazon Customer Service RepresentativeEvening Amazon Customer Service Representative
Work HoursTypically 12 PM to 8 PMTypically 4 PM to 12 AM
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentCall centers or remote work with team collaborationCall centers or remote work with team collaboration
Employer UsageAmazon's customer service team during daytime hoursAmazon's customer service team during evening hours

The main difference between an Afternoon Amazon Customer Service Representative and an Evening Amazon Customer Service Representative lies in their work hours. Both roles require similar credentials and work in comparable environments, but they serve different shifts to ensure 24/7 customer support for Amazon. Your choice depends on your preferred working hours and schedule flexibility.

What are the most commonly searched types of Amazon Customer Service Representative jobs in Rochester, MN? The most popular types of Amazon Customer Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Afternoon Amazon Customer Service Representative jobs? Cities near Rochester, MN with the most Afternoon Amazon Customer Service Representative job openings:

Customer Service Representative

U-Haul

Rochester, MN

$11.41 - $12/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago


U-Haul rating

6.1

Company rating: 6.1 out of 10

Based on 519 frontline employees who took The Breakroom Quiz

146th of 171 rated vehicle equipment hire


Job description

Compensation Range: $11.41 to $12.00 Hourly

Location:

1641 Civic Center Dr NW, Rochester, Minnesota 55901 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance &Prescription plans,if eligible
  • Paid holidays, vacation, and sick days,if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental &VisionPlans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.


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