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On Call Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

Software Engineer, Infrastructure

$177K - $209K/yr

Build the cross-region gateways and load balancers for global Airbnb services; * Work with external ... You are a strong problem solver and have led a team that is on-call for production infrastructure ...

Airbnb

Senior Staff Operations Engineer, AIOps

The Global Operations team at BizTech manages production services across Airbnb's corporate ... You'll participate in an on-call rotation, leading high-severity incident response as both incident ...

Airbnb

Software Engineer, Infrastructure

OR · Remote

$172K - $204K/yr

Build the cross-region gateways and load balancers for global Airbnb services; * Work with external ... You are a strong problem solver and have led a team that is on-call for production infrastructure ...

Airbnb

Has "perfected the core" of your role of providing the highest level of service to our community * Interact with Airbnb customers and community members through all current and future channels, both ...

Airbnb

Operations Engineer, BizTech

$71K - $96K/yr

The Global Operations team at BizTech manages production services across Airbnb's corporate ... Participate in a rotating on-call and incident response schedule, including weekends ...

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On Call Airbnb Customer Service information

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How much do on call airbnb customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for on call airbnb customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

Does on call Airbnb customer service offer remote work?

On call Airbnb customer service roles typically offer remote work options, allowing agents to assist guests and hosts from home. These positions often require strong communication skills and familiarity with customer service tools, and they may involve flexible or scheduled shifts. However, availability of remote work can vary by location and specific job requirements.

Is on call Airbnb customer service work from home?

On call Airbnb customer service roles are often remote, allowing agents to work from home. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. However, availability of remote work can vary by employer and location.

What is the difference between On Call Airbnb Customer Service vs On Call Hospitality Support?

AspectOn Call Airbnb Customer ServiceOn Call Hospitality Support
CredentialsCustomer service experience, basic tech skillsCustomer service experience, hospitality knowledge
Work EnvironmentRemote, online support for Airbnb guests and hostsRemote or on-site support for hotels, resorts, or vacation rentals
Employer & IndustryAirbnb, online travel industryHotels, resorts, hospitality industry
Common Search/ComparisonYesYes

On Call Airbnb Customer Service primarily handles online support for Airbnb guests and hosts, focusing on booking issues, inquiries, and problem resolution. On Call Hospitality Support covers similar support roles but within hotels and resorts, often requiring more hospitality-specific knowledge. Both roles involve remote work, customer interaction, and problem-solving, but differ in industry focus and specific credentials.

More about On Call Airbnb Customer Service jobs
What are the most commonly searched types of Airbnb Customer Service jobs? The most popular types of Airbnb Customer Service jobs are:
What job categories do people searching On Call Airbnb Customer Service jobs look for? The top searched job categories for On Call Airbnb Customer Service jobs are:
On Call Airbnb Customer Service jobs near you
Infographic showing various On Call Airbnb Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Senior Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$196K - $227K/yr

Full-time

Re-posted 18 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
Our ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$196,000-$227,000 USD

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