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Omni Channel Jobs (NOW HIRING)

Terrain

Terrain Omni Service Specialist

Wayland, MA

$18.50/hr

Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Operations * Oversees the omni process to ensure fill rates are maintained and the ...

Terrain

Terrain Omni Service Specialist

Wayland, MA · On-site

$18.50/hr

Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Operations * Oversees the omni process to ensure fill rates are maintained and the ...

Terrain

Terrain Omni Service Specialist

Wayland, MA · On-site

$18.50/hr

Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Operations * Oversees the omni process to ensure fill rates are maintained and the ...

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How much do omni channel jobs pay per year?

As of Aug 8, 2026, the average yearly pay for omni channel in the United States is $68,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an omni channel professional?

An Omni Channel professional typically oversees the integration and alignment of marketing, sales, and customer service initiatives across digital and physical channels. Daily responsibilities may include analyzing customer data, coordinating campaigns with teams across retail and online platforms, optimizing user experiences, and monitoring performance metrics. You might also work closely with IT, merchandising, and customer support to ensure consistent messaging and smooth channel transitions for customers. These tasks require staying updated on new technologies and market trends to ensure all channels work together efficiently. The role is dynamic and offers valuable exposure to multiple parts of a business, making it ideal for professionals looking to grow in the retail or digital marketing sectors.

What is an omni channel?

An Omni Channel job involves managing and optimizing customer interactions across multiple channels, such as online, in-store, mobile, and social media, to create a seamless experience. Professionals in this role analyze customer data, coordinate marketing and sales strategies, and ensure consistent messaging across platforms. They collaborate with various teams to enhance customer engagement and drive business growth. Strong communication, analytical skills, and a deep understanding of digital and traditional retail environments are essential for success in this role.

What are the key skills and qualifications needed to thrive in the omni channel position, and why are they important?

To thrive as an Omni Channel professional, you need expertise in digital marketing, customer journey mapping, and cross-channel sales strategies, often supported by a degree in marketing, business, or communications. Familiarity with CRM platforms, analytics tools, and e-commerce systems, as well as certifications in digital marketing or omnichannel retailing, are common technical requirements. Strong analytical thinking, project management, and clear communication skills help you effectively collaborate with various teams and adapt to changing consumer behaviors. These competencies are crucial for ensuring seamless customer experiences and driving business growth across multiple touchpoints.

More about Omni Channel jobs
What cities are hiring for Omni Channel jobs? Cities with the most Omni Channel job openings:
What are the most commonly searched types of Omni Channel jobs? The most popular types of Omni Channel jobs are:
What states have the most Omni Channel jobs? States with the most job openings for Omni Channel jobs include:
What job categories do people searching Omni Channel jobs look for? The top searched job categories for Omni Channel jobs are:
Omni Channel jobs near you
Infographic showing various Omni Channel job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, 5% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $68,714 per year, or $33 per hour.

Terrain Omni Service Specialist

Urban Outfitters, Inc.

Wayland, MA

$18.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

URBN rating

6.7

Company rating: 6.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

30th of 104 rated fashion retailers

Job description

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Terrain is growing and opening a new location in Wayland, MA! We are looking for an Omni Service Specialist to join this team. Interested? Apply now! We will begin interviewing for this role in June.

The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.


Customer Experience

  • Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
  • Maintains standards through the use of proper packaging to exceed the customer’s product expectations
  • Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Operations

  • Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
  • Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
  • Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store

Communication + Relationships

  • Communicates daily with the leadership team on omni processes to ensure task completion
  • Proactively escalates issues that may be impacting the ability to fulfill orders
  • Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
  • Sets an energized pace to establish and maintain omni-channel standards and service level agreements

  • Ability to work flexible hours to meet the needs of the store omni channel demand
  • Proven track record in leading operational processes and achieving measurable results
  • Eagerness to learn and grow within the organization

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores


USD $18.50 - USD $18.50 /Hr.

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