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Office Operations Manager Jobs in Hamden, CT (NOW HIRING)

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

The Operations Manager will report to the National Operations Manager. This position is responsible ... This position works our normal office hours (M-F) and will require occasional night or weekend work ...

New

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

The Operations Manager will report to the National Operations Manager. This position is responsible ... This position works our normal office hours (M-F) and will require occasional night or weekend work ...

New

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

The Operations Manager will report to the National Operations Manager. This position is responsible ... This position works our normal office hours (M-F) and will require occasional night or weekend work ...

New

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All JobsOffice Operations JobsOffice Operations Manager JobsOffice Operations Manager Jobs in Hamden, CT

Office Operations Manager information

See Hamden, CT salary details

$25.4K

$51.2K

$77K

How much do office operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for office operations manager in Hamden, CT is $51,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $58,700.00 per year, depending on experience, location, and employer.

What is an office operations manager?

Office Operations Managers are professionals responsible for overseeing and coordinating the day-to-day administrative activities of an office. Their duties often include managing office supplies, supervising administrative staff, implementing office policies, and ensuring efficient workflow. They play a key role in maintaining a productive and organized work environment, acting as a bridge between management and employees. Additionally, they may handle budgeting, vendor relationships, and facility management to support overall business operations.

What are the key skills and qualifications needed to thrive as an office operations manager, and why are they important?

To thrive as an Office Operations Manager, you need strong organizational, leadership, and multitasking abilities, often supported by a degree in business administration or a related field. Familiarity with office management software (such as Microsoft Office Suite and project management tools), budgeting systems, and sometimes HR platforms is essential. Excellent communication, problem-solving, and interpersonal skills help you build effective teams and address daily operational challenges. These skills and qualities are crucial for ensuring smooth office workflows, efficient resource allocation, and a productive work environment.

What are some common challenges faced by an office operations manager, and how can they be effectively addressed?

Office Operations Managers often encounter challenges such as balancing multiple priorities, managing unexpected disruptions, and ensuring consistent communication across departments. Effective time management, establishing clear processes, and proactively addressing workflow bottlenecks can help mitigate these issues. Building strong relationships with team members and adopting flexible problem-solving approaches also play a key role in maintaining smooth office operations.

What is the difference between Office Operations Manager vs Office Administrator?

AspectOffice Operations ManagerOffice Administrator
ResponsibilitiesOversees overall office functions, manages staff, implements policies, and improves processesHandles daily administrative tasks, manages correspondence, schedules, and office supplies
Required SkillsLeadership, strategic planning, problem-solving, communicationOrganizational skills, attention to detail, communication, multitasking
Work EnvironmentManagement level, often supervises teams, interacts with senior staffAdministrative support, clerical tasks, front-line office work
Common CertificationsBusiness administration, management certifications often preferredAdministrative assistant certifications, office management courses

The Office Operations Manager focuses on strategic oversight and improving office efficiency, often supervising staff and implementing policies. In contrast, the Office Administrator handles day-to-day administrative tasks, supporting office functions at a more operational level. Both roles require strong organizational skills, but the Operations Manager typically has a broader scope and leadership responsibilities.

How much should an office operations manager be paid?

The average salary for an office operations manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and company size. Salaries can be higher with additional certifications or specialized skills in office management tools and processes.

Is an office operations manager a high paying job?

Office operations managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management role with salaries often exceeding the national average for administrative positions, especially for those with specialized skills or certifications. Factors such as company size and scope of responsibilities influence compensation.

What are popular job titles related to Office Operations Manager jobs in Hamden, CT?

For Office Operations Manager jobs in Hamden, CT, the most frequently searched job titles are:

What job categories do people searching Office Operations Manager jobs in Hamden, CT look for?

The top searched job categories for Office Operations Manager jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Office Operations Manager jobs?

Cities near Hamden, CT with the most Office Operations Manager job openings:

Office Operations Manager jobs near you
Infographic showing various Office Operations Manager job openings in Hamden, CT as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,177 per year, or $24.6 per hour.

Office Operations Manager

Civility Home Care LLC

Danbury, CT • On-site

$70 - $90/hr

Other

PTO

Posted 3 days ago

New

Job description

We are seeking Office Operations Manager who will be the primary operational leader and main client relationship contact for Civility Home Care. This role owns client satisfaction, intake, new starts, office workflow, compliance coordination, billing and payroll preparation oversight, team accountability, rapid lead response, and service recovery. The manager must be highly efficient, able to work independently, compassionate, professional, and able to travel to client homes, facilities, and community events.

Core Duties and Responsibilities
  • Serve as the main point of contact for clients, families, representatives, and referral partners after inquiry or admission.
  • Respond to new leads immediately and push for rapid consults and start dates whenever appropriate.
  • Conduct intake calls, consultations, home visits, service agreement review, and new start coordination.
  • Own client success, satisfaction, retention, relationship management, service recovery, and complaint resolution.
  • Oversee scheduling, staffing, recruiting, onboarding, office communication, payroll preparation, billing preparation, and compliance workflows.
  • Manage the two cross-trained Administrative Assistants and assign daily rotating duties.
  • Coordinate with Supervisor on supervision, case concerns, assessments, introductions, caregiver observations, and field follow-up.
  • Ensure all client and caregiver documentation is entered into WellSky/ClearCare and maintained accurately.
  • Oversee DSS/Sandata/EVV/authorization concerns and escalate unresolved conflicts to the Owner.
  • Coordinate team marketing participation and attend community events with an Admin Assistant or Supervisor several times per month.
  • Implement updated pricing, mileage, transportation, and service policies as approved by ownership.
  • Maintain professional, respectful, compassionate, and culturally sensitive communication.
Daily Duties / Tasks
  1. Check all new leads, missed calls, emails, referral inquiries, website forms, and text communications at the start of day and throughout the day.
  2. Respond to new leads within the company response standard and attempt same-day consultation when possible.
  3. Review open shifts, call-outs, caregiver availability, and schedule risk for the next 72 hours. Provide service delivery success by working with team to ensure zero loss on schedules.
  4. Review urgent client/family concerns and assign follow-up actions.
  5. Review WellSky/ClearCare dashboard activity, missed clock-ins, incomplete notes, and pending updates.
  6. Assign duties to Admin Assistant #1 and #2 based on the rotating daily assignment plan.
  7. Communicate with Supervisor/Administrator regarding supervision issues, field reports, case concerns, and caregiver performance concerns.
  8. Document all meaningful client, caregiver, referral, complaint, intake, and case communications in the system.
  9. Review payroll/billing exceptions, timesheet issues, authorization conflicts, mileage items, and service changes.
  10. Ensure phones are answered professionally and that missed calls are returned quickly.
  11. Approve or escalate urgent schedule changes, service start changes, cancellations, complaints, or safety concerns.
  12. Maintain appropriate, professional and timeous communications to any party in communications with the Agency.
  13. Work to ensure growth of agency community and foster relationships with clients, caregivers and referral sources.
Weekly Duties / Tasks
  1. Hold weekly office team meeting with Supervisor and Administrative Assistants.
  2. Review lead pipeline, pending intakes, scheduled consultations, closed cases, lost leads, and start dates.
  3. Review all open shifts for the current and following week and confirm coverage strategy.
  4. Review caregiver recruiting pipeline, onboarding status, background checks, credential gaps, and orientation schedule.
  5. Review compliance tracker, expiring documents, missing paperwork, OIG/registry checks, physicals, PPDs, and training completion.
  6. Review payroll preparation before submission and confirm exceptions are resolved or documented.
  7. Review billing preparation, authorizations, private pay invoices, state billing conflicts, mileage charges, and service holds.
  8. Complete client satisfaction follow-up calls for new starts and priority accounts.
  9. Review incident reports, grievances, complaints, and corrective action follow-up.
  10. Plan and assign marketing/outreach activity for the week, including which team member attends each event or facility visit.
  11. Submit a weekly management report to the Owner covering leads, starts, staffing, compliance, billing/payroll issues, complaints, and priorities.
Monthly Duties / Tasks
  1. Complete operational KPI report and review with Owner.
  2. Review client satisfaction trends, discharge risk, and private-pay growth opportunities.
  3. Review referral source activity and marketing results.
  4. Review staffing capacity by location, skill type, language, and availability.
  5. Review all active client authorizations, expiration risks, and service plan update needs.
  6. Review compliance audit sample of caregiver and client files.
  7. Review team performance, attendance, task completion, and training needs.
  8. Update procedures, checklists, and training items as needed.
Required Skills, Conduct, and Qualifications
  • Home care, healthcare, staffing, office management, or operations experience preferred.
  • Highly efficient, organized, and able to manage competing priorities independently.
  • Strong leadership, customer service, problem-solving, and conflict-resolution skills.
  • Professional, respectful, compassionate, patient, and culturally sensitive.
  • Able to speak another language preferred; Spanish strongly preferred based on client and caregiver needs.
  • Strong computer skills including Microsoft Office, Teams, WellSky/ClearCare, EVV/Sandata, QBO or billing systems, and email systems.
  • Must have reliable transportation, valid driver license, and ability to travel to client homes, facilities, offices, meetings, and events.
  • Must maintain confidentiality and follow HIPAA, company privacy, and compliance standards.
Performance Measures / KPIs
  • Lead response time.
  • Lead conversion rate.
  • New starts completed.
  • Client retention and satisfaction.
  • Open shift reduction.
  • Payroll and billing exception resolution.
  • Compliance completion rate.
  • Complaint resolution time.
  • Marketing contacts and referral activity.
  • Team task completion.
Professional Standards
  • Must be respectful, compassionate, patient, and professional with clients, families, caregivers, coworkers, vendors, and referral partners.
  • Must be able to work independently, follow through without constant reminders, and ask for help before issues become larger problems.
  • Must protect client privacy, company information, employee information, passwords, records, and confidential business information.
  • Must document important work activity and communications in the appropriate system.
  • Must represent Civility Home Care according to the company standard: Care Shaped by Dignity.
Other
  • Must work on call rotation weekly
  • Additional pay may/may not include Mileage reimbursement $0.70 per mile, sick pay, vacation pay, supplemental insurance pay, on-call pay, and bonus potential per agency.
  • Will be subject to a 90-day review and 6month probationary period.
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