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Odoo Support Jobs (NOW HIRING)

odoo

Customer Care Associate (Indirect)

Brisbane, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

odoo

Partner Account Executive

Brisbane, CA · On-site

$70K - $90K/yr

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and ... support efficiency and growth. Learn More Recruitment Guidebook To help us provide the best ...

Odoo

Customer Care Associate (Spanish)

California, MO · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

Idealis Consulting

WI · On-site

As an Odoo Consultant, you play a pivotal role in our clients' digital transformation by ... Support & knowledge transfer Organize client workshops and meetings while providing functional ...

Odoo

Customer Success Manager, French

Brisbane, CA · On-site

$70K - $90K/yr

Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs * Partner with internal Consulting, Support, Sales, and Product teams to resolve issues ...

Odoo

Customer Care Associate (Spanish)

Brisbane, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

odoo

Customer Success Manager, Indirect

Brisbane, CA · On-site

$70K - $90K/yr

Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs * Partner with internal Consulting, Support, Sales, and Product teams to resolve issues ...

odoo

Customer Success Manager, Dutch

Brisbane, CA · On-site

$70K - $90K/yr

Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs * Partner with internal Consulting, Support, Sales, and Product teams to resolve issues ...

Odoo

Junior Software Engineer

Brisbane, CA · On-site

$85K - $105K/yr

You'll become an Odoo apps expert, resolve customer support tickets, investigate technical issues, and act as a technical resource for our customers and partners. Odoo is an open-source enterprise ...

Odoo

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

odoo

Customer Success Manager, French

Brisbane, CA · On-site

$70K - $90K/yr

Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs * Partner with internal Consulting, Support, Sales, and Product teams to resolve issues ...

Odoo

GTM Account Executive

Brisbane, CA · On-site

$75K - $90K/yr

Account Executives receive comprehensive training in the Odoo ecosystem to deliver tailored product demos and support customers through a smooth implementation process. This is a great opportunity ...

Odoo

$70K - $90K/yr

Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs * Partner with internal Consulting, Support, Sales, and Product teams to resolve issues ...

Odoo

Customer Care Associate (Indirect)

San Francisco, CA · On-site

$63K - $79K/yr

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes ...

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Odoo Support information

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How much do odoo support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for odoo support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is Odoo Support?

Odoo Support refers to professional assistance provided to users and businesses working with the Odoo ERP system. Support services include troubleshooting technical issues, customizing modules, resolving bugs, guiding users on best practices, and ensuring smooth operation of the Odoo platform. Odoo Support can be offered by Odoo itself or by certified partners and consultants, and is essential for businesses to maximize productivity and minimize downtime when using Odoo's integrated applications.

What are the key skills and qualifications needed to thrive as an Odoo Support specialist?

To thrive as an Odoo Support specialist, you need a strong understanding of business processes, proficiency with Odoo modules, and often a background in IT or computer science. Familiarity with Odoo's backend, databases, and tools like PostgreSQL, as well as relevant certifications such as Odoo Functional or Technical Certification, are commonly expected. Excellent problem-solving, communication, and customer service skills set top performers apart in resolving client issues effectively. These skills and qualifications are crucial for providing timely, accurate support and optimizing clients' use of the Odoo ERP platform.

What are some typical challenges faced by Odoo Support professionals when assisting clients, and how are these challenges addressed?

Odoo Support professionals often encounter challenges such as troubleshooting diverse module configurations, addressing custom development issues, and bridging knowledge gaps for users unfamiliar with the platform. Since Odoo is highly customizable, support specialists must quickly diagnose problems that may arise from unique workflows or third-party integrations. These challenges are addressed through continuous learning, collaboration with development teams, and effective communication with clients to ensure solutions are tailored to their specific needs.

What is the difference between Odoo Support vs Odoo Developer?

AspectOdoo SupportOdoo Developer
Primary RoleProviding technical assistance, troubleshooting, and user support for Odoo ERP users
Skills & CertificationsBasic knowledge of Odoo modules, troubleshooting skills, customer service
Work EnvironmentSupport teams, client sites, help desks
ResponsibilitiesResolving user issues, maintaining system performance, training users
Development InvolvementLimited; mainly support and configuration

Odoo Support focuses on assisting users with technical issues and system troubleshooting, while Odoo Developers are responsible for customizing, developing, and extending Odoo modules. Support roles require strong communication skills and basic technical knowledge, whereas Developer roles demand programming expertise. Both roles are essential in the Odoo ecosystem but serve different functions within the implementation and maintenance process.

What are popular job titles related to Odoo Support jobs?

For Odoo Support jobs, the most frequently searched job titles are:

Infographic showing various Odoo Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 94% Part Time, and 3% Temporary. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Customer Care Associate (Indirect)

Brisbane, CA • On-site

odoo
Computer and Computer Peripheral Equipment and Software Wholesalers • 1 - 5K employees
Learn more about odooexternal

$63K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Odoo rating

9.4

Company rating: 9.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

8000 Marina Blvd #300, Brisbane, CA 94005, United States
Apply
Build and maintain relationships with multiple customers! We'll train you on Odoo's diverse applications, and you'll use your business understanding to drive adoption and expand your client base.
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications-covering everything from accounting and inventory to CRM and project management-works together seamlessly to support efficiency and growth.
Learn More Recruitment Guidebook
To help us provide the best candidate experience, PLEASE SUBMIT YOUR RESUME AS A PDF and limit your applications to a maximum of 3 within a 12-month period.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About the Job
Hybrid (3 days onsite, 2 days remote) - Brisbane, CA
The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.
Responsibilities
  • Manage a network of partners and approximately 1,200 customer accounts, working closely with both partners and customers to drive adoption, strengthen relationships, and support long-term growth and success across the partner ecosystem.
  • Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
  • Handle a volume of administrative customer requests with speed and accuracy.
  • Provide clear customer guidance to help maximize their experience of the Odoo product.
  • Maintain excellent communication and customer satisfaction throughout all interactions.
  • Consistently meet performance metrics related to work ethic and task resolution.
  • Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
  • Collaborate with internal teams to escalate and resolve more complex cases as necessary.
  • Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
  • Distribute educational materials and resources to assist customers with self-service options.
  • Actively document and share insights to improve internal workflows and enhance customer experience.

Must Have
  • Bachelor's degree preferred or equivalent combination of education and experience.
  • Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have
  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

How does it work in Sales?
Our Sales Department is divided into two parts: Direct & Indirect Sales.
In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).
Sales-minded? Discover our jobs:
  • Account Executives
  • Account Managers
  • Customer Success Managers
  • Key Account Managers

What's great in the job?
  • Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
  • PTO (Paid-time-off), paid sick days, and paid holidays
  • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
  • Evolve in a nice working atmosphere with a passionate, growing team!
  • Snacks, fruit, and coffee/drinks on tap!
  • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
  • Company-sponsored events for groups of 6+ employees

The Odoo culture
Building a company we love.
READ Who is your manager?
Being a team leader at Odoo.
READ The founder's story
From 1 to 250 employees in a few years.
READ
The estimated annual compensation range for this role is $63,000-$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records .

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