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Ocs Customer Relationship Manager Jobs (NOW HIRING)

The Customer Relationship Manager (CRM) position requires expertise in loan modification. The CRM serves as a single point of contact and trusted advisor for these borrowers. Sensitivity to the ...

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... We globally support a wide range of enterprise customers, service providers and telecommunications ...

Builds and maintains an active and strong cultivated relationship with client, acting as a trusted ... Strong Customer Service Skills. * Claims and Benefits Knowledge. * Ability to Manage High Volume ...

Provides retention and account management expertise to a portfolio/cohort of customers in partnership with the Customer Experience departments * Assists in contract negotiations and drives ...

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Provides retention and account management expertise to a portfolio/cohort of customers in partnership with the Customer Experience departments * Assists in contract negotiations and drives ...

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Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...

... Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily operational execution ...

CRM Manager

New York, NY · On-site

$60K - $80K/yr

... Lifecycle marketing manager looking for your next step in a fast-paced, global sports business? Do you thrive in commercial, target-driven environments and enjoy building compelling CRM ...

... Manager to transform how we leverage our CRM and drive business growth. You'll operate at the intersection of technology, data, and revenue strategy, empowering teams with essential insights. You'll ...

... Manager New York, NY | $95,000-$100K plus bonus Schedule: 100% Onsite | Monday-Friday About the Opportunity Ready to take your CRM career to the next level? We're partnering with a fast-growing ...

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How much do ocs customer relationship manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ocs customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

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Customer Relationship Manager

Greensboro, NC • On-site

Collabera
IT Services • 5 - 10K employees

Contractor

Re-posted 2 days ago


Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle.

The Customer Relationship Manager (CRM) position requires expertise in loan modification.

The CRM serves as a single point of contact and trusted advisor for these borrowers.

Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution.

The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions.

In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations.

The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances.

The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals.

Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision.

Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence.
 

Qualifications

Need someone who has experience CSR / Call center Experience and mortgage or loan or mitigation or foreclosure or default experience

Additional Information

To know more on this position or to schedule an interview, please contact;

Jaimin Shah

973-606-3275


Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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