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Ocean Freight Customer Service Jobs (NOW HIRING)

Forward Air

Operations Supervisor - Ocean

Coppell, TX · On-site

... service levels, and cost control. * Serve as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies. * Review and approve ocean freight ...

Jobtailor

Freight Forwarder

Erlanger, KY · On-site

Ocean Import And Export Management * Customs Clearance Documentation * Logistics Software Proficiency * Customer Relationship Management * Knowledge Of Trade Laws Hard Skills * Freight Forwarding

New

Jobtailor

Freight Forwarder

Creve Coeur, MO · On-site

* Manage the importation of goods by ocean, including customs clearance and delivery to the final ... Manage customer relationships and address concerns or issues * Collaborate with logistics, finance ...

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Ocean Freight Customer Service information

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How much do ocean freight customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ocean freight customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Ocean Freight Customer Service jobs, the most frequently searched job titles are:

Operations Supervisor - Ocean

Coppell, TX • On-site

Forward Air
See more jobs at Forward Airexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Operations Supervisor - Ocean Freight is responsible for leading daily ocean import and export operations to ensure compliant, efficient, and costeffective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments, carrier coordination, documentation, and import/export customs processes. They partner closely with internal teams, steamship lines, customs brokers, drayage providers, and overseas offices to maintain high service levels. They play a key role in managing operational performance, meeting customer SLAs, and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations, and a continuous improvement mindset. 

Responsibilities

  • Supervise daytoday ocean import and export operations, ensuring compliance with international trade regulations and company SOPs.
  • Lead, coach, and develop a team of ocean freight coordinators, fostering accuracy, accountability, and service excellence.
  • Oversee endtoend ocean shipment execution, including booking, documentation, customs coordination, and final delivery.
  • Ensure compliance with FMC, customs, carrier, and port authority requirements for international ocean freight movements.
  • Manage both FCL and LCL shipments, including coordination with steamship lines, NVOCCs, CFS facilities, and drayage providers.
  • Monitor operational KPIs such as transit times, dwell time, demurrage and detention exposure, service levels, and cost control.
  • Serve as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies.
  • Review and approve ocean freight documentation, including B/Ls, commercial invoices, packing lists, ISF filings, and export documentation.
  • Coordinate closely with overseas agents, carriers, customs brokers, and inland transportation partners.
  • Support pricing, routing, and capacity decisions in partnership with sales, procurement, and network teams.
  • Identify process inefficiencies and implement continuous improvement initiatives to enhance operational performance.
  • Ensure accurate and timely system updates within freight forwarding and transportation management platforms.
  • Maintain strong customer relationships through proactive communication and issue resolution.
  • Support staffing, scheduling, and workload planning to meet volume fluctuations and service commitments.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or a related field preferred.
  • Certification/Licensure: FMC, CCS, FIATA, or other industryrecognized logistics certifications preferred.
  • Experience: 5+ years of experience in international ocean freight import and export operations.
  • Prior supervisory or team lead experience within a freight forwarding, NVOCC, or logistics environment.
  • Strong working knowledge of international trade compliance, Incoterms, and ocean freight documentation.
  • Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred. 
  • Experience managing FCL/LCL shipments, port operations, and demurrage/detention mitigation.
  • Strong analytical, organizational, and timemanagement skills in a highvolume, deadlinedriven environment.
  • Excellent written and verbal communication skills with the ability to coordinate across global teams and customers.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
    #LI-KK1
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