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Ocean Freight Forwarding Customer Service Agent Jobs

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Strong working knowledge of ocean freight forwarding, carrier and agent coordination, shipment documentation, customer service, drayage, and international trade requirements appropriate to the level ...

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Strong communication, customer service, organization, and problem-solving skills. * Proficiency in ... If you are an experienced ocean freight forwarding professional ready to lead a team and take ...

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Ocean Freight Forwarding Customer Service Agent information

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How much do ocean freight forwarding customer service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ocean freight forwarding customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

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Infographic showing various Ocean Freight Forwarding Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Ocean Freight Forwarder - Customer Service

Garden Grove, CA โ€ข On-site

Dolphin Logistics Inc.
Truckingย โ€ขย 11 - 50 employees

$38K - $54K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago


Job description

Job description:

Job Overview
Are you experienced in international logistics and passionate about ocean freight operations? Join our growing team as an Ocean Freight Forwarder – Customer Service and help us manage the global movement of cargo with precision and care.

Responsibilities

  • Coordinate FCL and LCL ocean, Air shipments upon arrival destination and last miles services
  • Handle all documentation, including B/Ls, ISF, and customs paperwork
  • Communicate with carriers, warehouses, brokers, and overseas agents
  • Monitor shipments and provide regular updates to customers
  • Ensure accurate data entry and timely invoicing
  • Troubleshoot issues and keep everything on track

Experience

  • 1–3 years of experience in ocean freight forwarding or international logistics
  • Working knowledge of shipping documents, Incoterms, and customs processes
  • Detail-oriented with strong organizational and communication skills
  • Able to multitask in a fast-paced environment
  • Proficient in logistics systems and Microsoft Office

Join us as we continue to grow our presence in the market, leveraging your skills in account management and technology sales to make a significant impact!

Job Type: Full-time

Benefits:


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan


Location: 11612 Knott Ave., Garden Grove CA 92841 || (626) 756-4069 || info@dragonlinkusa.com