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Ocean Freight Forwarding Customer Service Agent Jobs

ILS Inc.

Import Freight Forwarder

Carson, CA · On-site

$22 - $28.75/hr

Strong communication and customer service skills * Quoting air, ocean, and intermodal shipments in ... freight forwarding or logistics operations * Knowledge of U.S. Customs regulations and import ...

ILS Inc.

Import Freight Forwarder

Carson, CA · On-site

$70K - $73K/yr

Provide shipment updates and excellent customer service to clients * Arrange delivery appointments ... forwarding, logistics, or international shipping * Knowledge of air freight and ocean import ...

Danzas Corporation

Ocean Freight Manager

Atlanta, GA · On-site

$93K - $124K/yr

Ensure service quality, operational excellence by proactively monitoring customer feedback and ... Support and develop a strong team of freight forwarding professionals, creating an environment that ...

Forward Air

Operations Supervisor - Ocean

Coppell, TX · On-site

... service levels. They play a key role in managing operational performance, meeting customer SLAs ... freight forwarding and transportation management platforms. * Maintain strong customer ...

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Ocean Freight Forwarding Customer Service Agent information

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How much do ocean freight forwarding customer service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ocean freight forwarding customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are popular job titles related to Ocean Freight Forwarding Customer Service Agent jobs?

For Ocean Freight Forwarding Customer Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Ocean Freight Forwarding Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Senior Pricing Specialist - Freight Forwarding

College Park, GA • On-site

FreightTAS
1 - 10 employees
Learn more about FreightTASexternal

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Senior Pricing Specialist – Freight Forwarding
Location: College Park/Atlanta/GA
Salary: $75,000 – $95,000 per year (commensurate with experience)
Working hours: Mon - Fri - Hours are flexible from starting at 6am EST to ending the day around 7pm EST.
Benefits: We offer medical, vision and dental options along with 401K plans.
Please apply only if you have relevant freight forwarding pricing experience and are authorized to work in the USA. No sponsorship is available for this position.

Job Summary
We are seeking an experienced Senior Pricing Specialist to join our international freight forwarding team. This role is responsible for developing competitive pricing strategies, preparing complex Air and Ocean freight quotations, optimizing global routing solutions, and supporting business growth through accurate, profitable, and timely pricing.

Key Responsibilities
Prepare and manage competitive quotations for Air and Ocean Import & Export shipments across global trade lanes.
Develop strategic pricing solutions that maximize profitability while remaining competitive in the market.
Build and maintain strong relationships with airlines, ocean carriers, NVOCCs, and overseas agents to secure the best rates and capacity.
Negotiate carrier contracts and spot rates for key customer opportunities.
Identify the most efficient and cost-effective routing options based on customer requirements.
Partner closely with Sales, Operations, and Branch Management to support new business opportunities and major account tenders.
Analyze market trends, carrier pricing, and trade lane conditions to provide commercial recommendations.
Maintain carrier tariffs, pricing databases, and rate validity while ensuring margin targets are achieved.
Mentor junior pricing team members and assist in developing pricing best practices.

Requirements
5+ years of pricing experience within the international freight forwarding industry.
Strong expertise in Air Freight and Ocean Freight pricing, routing, and global logistics.
Proven experience negotiating rates with airlines, ocean carriers, NVOCCs, and international partners.
Ability to manage multiple RFQs, tenders, and high-volume quotation requests while meeting tight deadlines.
Commercially minded with excellent analytical and negotiation skills.
Strong communication, organizational, and problem-solving abilities.
Experience with freight forwarding software/TMS and Microsoft Office, particularly Excel.
Knowledge of customs, Incoterms, and international shipping documentation is advantageous.