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Ocean Freight Customer Service information

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How much do ocean freight customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ocean freight customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Ocean Freight Customer Service jobs, the most frequently searched job titles are:

Sales Executive - Ocean Freight Forwarding

Lexington, KY • On-site

TQL
Trucking • 5 - 10K employees
Learn more about TQLexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Total Quality Logistics rating

6.0

Company rating: 6.0 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

Job description

About the role:As an Ocean Freight Forwarding Sales Executive for TQL Global, you will play a key role in expanding our international ocean freight forwarding business. This role is focused on developing new customer relationships and growing existing accounts by delivering customized FCL, LCL, and end-to-end international logistics solutions. You will work closely with TQL’s extensive domestic sales network and global operations teams to identify shippers with international freight needs and position TQL Global as a strategic logistics partner. This is a unique opportunity to join one of the fastest-growing divisions within TQL and build a book of business in a high-growth global trade environment with high earning potential.What’s in it for you:* Competitive base salary* Uncapped commission opportunities* Advancement opportunities within structured career paths * Comprehensive benefits package* Health, dental and vision coverage* 401(k) with company match* Perks including employee discounts, financial wellness planning, tuition reimbursement and more* Certified Great Place to Work with 900+ lifetime workplace award winsWhat you’ll be doing:* Identify, pursue, and close new ocean freight forwarding opportunities within an assigned territory or vertical* Develop solutions for customers requiring FCL, LCL, drayage, transloading, customs brokerage, and door-to-door international logistics* Partner with TQL’s domestic sales teams to uncover import/export opportunities within their customer base* Manage the full sales life cycle including prospecting, solution development, pricing strategy, contract negotiation, and account onboarding* Work with internal pricing, carrier management, and operations teams to develop competitive ocean freight proposals* Build relationships with importers, exporters, procurement leaders, and supply chain decision-makers* Represent TQL Global at industry events, trade shows, and customer meetings* Travel to meet customers and prospects regularly (approximately 25% travel)* Provide market intelligence on carrier capacity, ocean rates, port congestion, and global trade trendsWhat you need:* 2+ years of ocean freight forwarding experience required* Experience selling international ocean freight services (FCL/LCL) strongly preferred* Knowledge of global shipping lanes, ocean carriers, NVOCC operations, and international supply chains* Experience selling or coordinating drayage, customs brokerage, or international logistics solutions* Strong communication, negotiation, and consultative sales skills* Ability to work effectively in a fast-paced, growth-oriented environment* Willingness to travel up to 25%* Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word)* Bachelor’s degree preferred but not requiredWhere you'll be: 745 West New Circle Road, Building 200 Suite 300 Lexington, KY 40511Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

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