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Ocean Freight Customer Service Representative Jobs

Dayton Freight

Customer Service Representative (Part-Time)

$16.50 - $22.25/hr

Customer Service Representative Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or ...

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Ocean Freight Customer Service Representative information

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How much do ocean freight customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ocean freight customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Ocean Freight Manager - Houston, TX

Houston, TX • On-site

Veteran Jobs - 2023 Mar 01 - Veterans Resources
Technology, Communication and Media • 11 - 50 employees
Learn more about Veteran Jobs - 2023 Mar 01 - Veterans Resourcesexternal

Full-time

Posted 28 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader. In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results.
As the Ocean Freight Manager, you oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards.  Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance.  Act as a primary escalation point for any exceptions.  Conduct regular performance evaluations and proactive monitoring to identify and implement improvements.
Key Responsibilities:
Owns the P&L within the specific area of control
Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management
3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution
Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
Ensure that teams adhere to the Global standard processes when executing shipments
Build and manages supplier relationships to optimize service delivery and profitability
Oversee and develop a high-performing team, that  is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives
Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
Drive GP maximization with the team through tight financial control
Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention

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