Ocean Freight Customer Service Manager Jobs (NOW HIRING)

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Houston, 831 

Division: Air & Sea 
Job Posting Title:  Freight Forwarder, Ocean Import
Time Type: Full Time

Summary
A Freight Forwarder Ocean Import is responsible for managing the importation and exportation of goods by ocean, including all aspects of the logistics process such as customs clearance, carrier booking, cargo tracking, documentation, delivery or pick up of goods, and communication with customers and third party service providers. This role involves coordinating with various parties including carriers, customs brokers, and trucking companies to ensure timely and efficient delivery of goods.

Duties and Responsibilities
   Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
   Manage the exportation of goods by ocean, including carrier booking and managing the movement of goods through various transportation channels. 
   Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
   Prepare, process, submit required documentation for customs clearance, including commercial invoices, packing lists, bills of lading, and other relevant paperwork
   Track and monitor shipments and provide regular updates to customers on the status of their shipments 
   Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
   Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
   Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
   All other duties as assigned

Educational background / Work experience
   Prior experience in freight forwarding, logistics, or a related field is preferred
   Experience in ocean import and export is highly desirable

Skills & Competencies
Mathematical Skills
   Ability to perform basic mathematical calculations, such as calculating costs and rates

Other Skills
   Excellent organizational and time management skills
   Strong communication and interpersonal skills
   Attention to detail and accuracy
   Ability to work well under pressure and in a fast-paced environment

Function / Market & Industry Knowledge / Business Acumen / Processes
   Knowledge of ocean freight logistics and customs regulations
   Understanding of trade laws and regulations

Language Skills
   Fluency in English is required
   Knowledge of additional languages is a plus

Computer Literacy
   Proficiency in Microsoft Office Suite
   Experience with logistics software and systems is preferred

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $21.00 - $28.25 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.