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Ocean Freight Customer Service Manager Jobs (NOW HIRING)

DSV A/S

Freight Forwarder, Ocean Import

Boston, MA · On-site

$24.60 - $32/hr

Freight Forwarder, Ocean Import Time Type: Full Time Freight Forwarder Ocean Import A Freight ... Manage relationships with customers and provide exceptional customer service Educational background ...

DSV A/S

Freight Forwarder, Ocean Import

Aurora, CO · On-site

$22.55 - $28.19/hr

Freight Forwarder, Ocean Import - 126035 Time Type: Full Time Summary A Freight Forwarder Ocean ... Manage relationships with customers and provide exceptional customer service Educational background ...

FreightTAS

Ocean Import/Export Coordinator

Houston, TX

$50K - $65K/yr

Prepare and manage rate quotes for customers and international partners for ocean freight ... Proactively resolve shipment issues to minimize delays or service disruptions. * Support customer ...

DSV A/S

Freight Forwarder, Ocean Export

Houston, TX · On-site

$21.53 - $28.25/hr

... service providers. This role requires strong organizational skills, attention to detail, and ... Manage relationships with customers, ensuring their satisfaction and addressing any concerns or ...

DSV A/S

Freight Forwarder, Ocean Export

Torrance, CA · On-site

$23.58 - $29.47/hr

... services through storage and transport of goods by air, sea and road. Our vision is to create ... Manage relationships with customers, ensuring their satisfaction and addressing any concerns or ...

DSV A/S

Freight Forwarder, Ocean Import

Houston, TX · On-site

$21 - $28.25/hr

... for managing the importation and exportation of goods by ocean, including all aspects of the ... with customers and third party service providers. This role involves coordinating with various ...

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Ocean Freight Customer Service Manager information

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$24.5K

$58K

$101K

How much do ocean freight customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ocean freight customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ocean Freight Customer Service Manager jobs?

For Ocean Freight Customer Service Manager jobs, the most frequently searched job titles are:

Ocean Freight Sales Executive - Ocean Export, Food & Beverage

Newark, NJ • On-site

Skypace
See more jobs at Skypaceexternal

$23 - $30.75/hr

Other

Posted 23 days ago

Job description

If you sell ocean export to the Northeast Food & Beverage exporters through the New York and Newark gateway, this role keeps your accounts attributed to you and your commission uncapped. Year 1 commission runs at 25% of gross profit with no cap, and sunset rates keep paying you on retained accounts across the first three Account Years.

About Skypace

Skypace serves shippers whose freight programs depend on consistent execution across repeated ocean movements, multiple service providers, and constant commercial pressure on cost, timing, and space allocation. For these companies, performance is shaped by how systematically pricing, allocation, and milestone visibility move alongside the shipment itself.

Skypace operates a global operating environment where this coordination is built into the workflow as a structural standard. Shippers, carriers, drayage providers, and internal teams operate through a shared data structure that accumulates context, supports timely decisions, and preserves the operational record across the shipment lifecycle.

Today, this model supports more than 150 customers across 18 countries through direct integrations with top 10 ocean carriers, among them MSC, Maersk, CMA CGM, COSCO, and Hapag-Lloyd. The operating environment optimizes shipper performance across freight cost, communication discipline, error reduction, booking speed, and visibility into how each participating party performs against commitment.

Operational data accumulates as a clean, structured record that supports continuous process improvement today and becomes foundational as supply chains integrate AI‑driven decision agents into planning, execution, and exception handling.

Why this role exists

This role builds out Skypace's Food & Beverage ocean export portfolio through the New York and Newark gateway, serving the Northeast exporters shipping to markets including Busan, Vung Tau, San Antonio. It is positioned for a sales professional who already operates inside the the Northeast Food & Beverage export ecosystem and whose book benefits from broader carrier coverage, faster pricing response, and reliable handling across the shipment lifecycle.

Experience

3+ years (36 months)

Incentive

Year 1: 25% of GP, no cap. Sunset: 15% (Y2), 11% (Y3+). Bonus accelerator: 10% of GP on three highest GP months.

Qualifications
  • 3+ years of ocean freight sales with verifiable client relationships among the Northeast Food & Beverage exporters
  • Lane fluency out of the New York and Newark gateway
  • Reefer and perishable handling, food‑grade container discipline
  • Fluency in export freight vocabulary (booking and equipment allocation at origin, AES and EEI filing, free time and detention, House BL versus Master BL, rolling and cutoff management)
  • Decision‑maker access at two or more accounts
Responsibilities
  • Grow and expand a portfolio of the Northeast Food & Beverage exporter accounts
  • Track overall account and portfolio performance
  • Partner with the procurement and account management teams to build more competitive service proposals for customers across pricing, technology, and scale
  • Track attribution in CRM from day one of activation, with account managers and operations owning day‑to‑day client management and delivery
Skills
  • Food & beverage export, reefer and perishable handling
  • CRM operation
  • AES and EEI export filing

Skypace operates in full compliance with international freight forwarding regulations.

Maxton Shipping Inc DBA Skypace is a registered NVOCC (Non‑Vessel Operating Common Carrier) under FMC License 027662.

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