Nursing Operations Manager Jobs in Pullman, WA (NOW HIRING)

Job Summary:

The Nursing Supervisor is a leadership position providing administrative and clinical operations oversight primarily after 4 PM Monday thru Friday, as well as weekends and holidays.

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.

• Promotes a culture of safety, holding self and staff accountable for patient safety issues including, but not limited to; timely, complete, and accurate communication of patient information, informed consent, patient's preference for life-sustaining treatment, DVT/VTE prevention, prevention of falls, pressure ulcers prevention, catheter-related infections, and hand hygiene.
• Establishes Incident Command Center and coordinates in-house disaster plans during off hours and holidays without administrative leadership. Executes Supervisor's role and responsibilities as defined in the Emergency Operation Plan's Roles and Responsibilities.
• Makes safe staffing decisions based on the Flexible Staffing Model, patient acuity, and staff skill and competency level.
• Supports unit leaders by providing input and suggestions to improve staffing.

• Assumes management and clinical responsibilities for delivering quality care throughout the nursing departments in the absence of Nurse Managers/Directors, recognizing when it is appropriate to notify Nursing Leadership, Senior Leadership, Administrator On-Call, and /or other resource personnel.
• Promotes and maintains positive intra- and inter-departmental working relationships to ensure open communication and collaborative problem-solving.
• Provides constructive feedback while mentoring staff in conflict resolution, problem-solving, and customer relations.
• Provides leadership coaching for employees to improve job performance, enhance job satisfaction, and promote professional growth.
• Contributes to meaningful staff Annual Appraisal through the provision of feedback to Manager/Director. If requested, may complete Annual Appraisal for Acute Care Float Pool Staff.
• Effectively resolves issues and conflicts that impact patient care, and customer satisfaction, or may have ethical/legal ramifications. Utilizes Chain of Command, as indicated.
• Participates and/or chairs inter/intradepartmental committees and task forces to assist in the achievement of department and/or system goals and objectives.
• Encourages and promotes attendance at internal and external educational programs.
• Attends and participates in Patient Care Services Leadership Meetings as ad hoc member.
• Demonstrates effective time management skills by completing assignments within the timeframe specified.
• Demonstrates problem-solving in performing job responsibilities.
• Demonstrates effective verbal, written, and electronic communication skills.
• Consistently delivers on commitments.
• Acts as a patient advocate.
• Supports staff by involving them in decisions that impact their practice.
• Holds staff accountable to confidentiality and distinguished patient and family-centered care.
• Identifies conflicts of interest and supports staff in conflict resolution.
• Participates in nursing and organizational policy development as requested.
• Assists Nurse Manager/Director in identifying and bridging practice-policy gaps.
• Takes a strategic approach to identify problems and lead performance improvement opportunities.
• Identifies emerging needs and proactively acts to address them.
• Demonstrates critical thinking and flexibility in organizing, prioritizing, and adapting to situations as they arise.
• Supports the development of critical thinking skills of staff.
• Demonstrates effective interpersonal skills through respectful, cooperative, and collaborative communication with inter-intra-departmental staff, patients/families, providers, and all customers.
• Develop relationships across departments and functions to promote patient/customer satisfaction.
• Empowers staff in decision-making at all levels in the organization, while serving as a resource for clinical and non-clinical issues.
• Assumes responsibility for supporting the staffing needs of all units: works with unit leaders to allocate the appropriate staffing based on the Flexible Staffing Model (FSM), patient acuity, and the skill and competency level of available staff.
• Assigns, defines, and delegates responsibilities and authority to staff within their capabilities and competency level.
• Continually explores ways to decrease costs while maintaining quality and ensuring appropriate coverage to meet operational needs.
• Supports the achievement of financial goals, by utilizing appropriate resources to meet patient care needs.
• Evaluates patient census and acuity by unit; supports and coaches unit leaders in staffing and patient flow decisions.
• Supports patient care by accessing information and supplies as needed.
• Participates in recruitment and selection of personnel, when requested.
• Assists with the timely admission of patients to appropriate nursing units.
• Assists with determining the best placement for outpatients needing services during off hours.
• Provided focused hand-off report to oncoming Supervisor or Nurse Leader.
• Maintains centralized responsibility for calling Operating Room staff and anesthesiologists for emergency procedures and surgeries, as requested, after hours.
• Instruct staff regarding resources to help formulate ethical decisions and access to resources, such as the Ethics Committee.
• Periodically engages in patient care activity at his/her discretion and as requested meeting defined standards of patient care.
• Assists in implementing, monitoring, and enforcing regulatory standards and/or applicable professional standards.
• Demonstrates and instructs staff in appropriate documentation practice that is accurate, timely, effective, and complete. Coaches "real-time" documentation as preferred.
• Documents all patient care assessments and interventions.
• Demonstrates and instructs staff in care delivery that preserves/protects patient's autonomy, dignity, and rights.
• Role models care delivery that is non-judgmental, non-discriminatory, and sensitive to client diversity.
• Maintains all required competencies and completes annual compliance courses on time.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Basic Dysrhythmia preferred or obtained before completion of orientation.
• Crisis Prevention Institute (CPI) training preferred or obtained before completion of orientation.
• Strong interpersonal skills.
• Ability to make sound decisions while handling multiple, stressful priorities.

Education and Experience

• Bachelor's degree in nursing required. Master's degree preferred.
• Current Maine RN license required.
• Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification required.
• Minimum of 5 years of Nursing Leadership experience required.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.