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What is a Notifymd job?

A NotifyMD job typically involves working in a medical call center, handling inbound and outbound calls for healthcare providers. Employees assist with message-taking, appointment scheduling, and providing basic patient information while ensuring HIPAA compliance. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Many positions offer flexible schedules, making them ideal for those seeking work-from-home or part-time opportunities.

What are the key skills and qualifications needed to thrive in the Notifymd position, and why are they important?

To thrive as a NotifyMD Patient Communication Specialist, you need strong customer service skills, familiarity with medical terminology, and the ability to manage multiple phone lines efficiently. Experience with call center software, electronic health records (EHRs), and scheduling systems is highly valuable, and some positions may require HIPAA certification. Outstanding interpersonal skills, attention to detail, and professionalism in communication set top performers apart in this role. These qualities are essential for ensuring accurate information delivery, positive patient experiences, and effective collaboration with healthcare providers.

What are the primary responsibilities and workflow for a NotifyMD Patient Communication Specialist?

NotifyMD Patient Communication Specialists handle inbound and outbound calls for healthcare clients, relay patient messages, schedule appointments, and provide non-clinical information following medical office protocols. They work in a fast-paced environment, often as part of a remote or office-based team, ensuring that all interactions are accurate, timely, and confidential. Specialists frequently collaborate with healthcare providers, staff, and sometimes patients’ families to make sure messages are delivered and addressed appropriately. The role may also involve documenting calls and managing multiple tasks simultaneously, making attention to detail and strong organizational skills crucial for success.

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Infographic showing various Notifymd job openings in Texas as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Scheduling Specialist

TSAOG Orthopaedics & Spine

San Antonio, TX

$15.50 - $22.63/hr

Other

Posted 15 days ago

Job description

Description

JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.


SUPERVISOR: Scheduling Manager


DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database. 
  • Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
  • Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
  • Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information. 
  • Respond to patient's questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols. 
  • Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
  • Performs patient reminder calls for future appointment dates and documents accordingly.
  • Document call summary in Athena/EMR system
  • Requires consistent and predictable attendance.

Requirements

POSITION REQUIREMENTS:


EDUCATION: Must have a High School Diploma or equivalent.

EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus. 

SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.

ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.


OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.


PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment

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