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Northwest Administrators information

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$31.5K

$86.3K

$144.5K

How much do northwest administrators jobs pay per year?

As of Sep 15, 2026, the average yearly pay for northwest administrators in the United States is $86,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Northwest Administrator?

Northwest Administrators, Inc. (NWA) is a third-party administrator specializing in the administration of employee benefit plans, particularly for unionized workers. They manage pension, health, and welfare benefit plans on behalf of employers and labor unions, ensuring compliance with regulations and efficient processing of claims and contributions. NWA acts as a liaison between plan participants, employers, and providers, handling recordkeeping, customer service, and benefit disbursement tasks. Their services help streamline benefits administration and provide clarity for participants about their plans.

What are the typical responsibilities and daily workday of an administrator at Northwest Administrators?

At Northwest Administrators, administrative professionals are responsible for managing data entry, processing pension and health benefit claims, responding to participant inquiries, and supporting both internal departments and external clients. A typical day involves handling phone and email correspondence, updating records in the company’s database, and collaborating closely with both team members and supervisors to ensure timely and accurate service delivery. The role often requires balancing multiple tasks, maintaining attention to detail, and adapting to changes in procedures or regulations within the benefits administration industry.

What skills and qualifications are needed to thrive as an administrator at Northwest Administrators?

To thrive as an Administrator at Northwest Administrators, you generally need strong organizational skills, attention to detail, and experience with office administration, often supported by a relevant degree or equivalent work experience. Familiarity with office software such as Microsoft Office Suite, database management systems, and document processing tools is typically required. Excellent communication, problem-solving, and time management skills set standout candidates apart in this role. These skills ensure efficient operations, accurate record-keeping, and effective collaboration within the organization.

What is the difference between Northwest Administrators vs Claims Adjusters?

AspectNorthwest AdministratorsClaims Adjusters
CredentialsTypically requires insurance licensing, relevant certificationsRequires licensing, often state-specific, and insurance knowledge
Work EnvironmentOffice-based, insurance company or third-party administratorField and office-based, investigating and settling claims
Industry UsageUsed by insurance companies and third-party administratorsCommonly employed by insurance carriers and third-party firms

Northwest Administrators and Claims Adjusters both operate within the insurance industry, often requiring similar licensing and certifications. While Northwest Administrators primarily manage claims processing and administrative tasks, Claims Adjusters focus on investigating and settling claims. Both roles are essential in the claims management process, with overlapping skills but different primary responsibilities.

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Northwest Administrators jobs near you
Infographic showing various Northwest Administrators job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $86,287 per year, or $41.5 per hour.

Customer Service Representative

Seattle, WA • On-site

Northwest Administrators
Finance and Insurance • 501 - 1,000 employees
Learn more about Northwest Administratorsexternal

$27.21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? Northwest Administrators, Inc. is looking for a Participant Services Representative to join our team and serve as the friendly, knowledgeable voice of our organization.
What you'll be doing...
At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about about retirement and healthcare benefits. You will:

  • Assist walk-in participants and providers with questions or documentation
  • Provide accurate information on claim payments, eligibility, and retirement plans
  • Thoroughly document calls in the computer system
  • Verify and update customer information
  • Mail various forms and information as required by the customer
Who you are...
  • Organized. Able to juggle and prioritize workloads, have strong analytical skills
  • Communicator. Strong verbally and in writing including interpersonal skills
  • Service Minded. Passionate about customer service--delivering it like you expect to receive it
  • Detailed. Attentive to detail with excellent problem-solving skills
  • Technically Savvy. Proficient with technology, intermediate level with Excel and Word
  • Bilingual. Fluent in Spanish (highly preferred)
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)
If hired, you can expect...
  • Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr.
  • Medical, Dental, Vision & Rx benefits
  • Employer provided/fully funded Defined Benefit Pension
  • Up to 8.6 days of Paid Leave and 10 Holidays
  • Strong team environment with good work-life balance

Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.
Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

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