North America Operations Director Jobs (NOW HIRING)

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Job Function:

Legal & Compliance

Job Sub Function:

Enterprise Compliance

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Director, MedTech Trade Operations - North America to be based in New Brunswick, NJ.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

Purpose: The Director, MedTech Trade Operations provides strategic direction and operational oversight for Johnson & Johnson's MedTech trade operations across the U.S., including Southern Border (Maquila Mexico) and Canada activity. This leader is accountable for developing and executing the longterm strategic roadmap for MedTech North America trade operations, driving flawless execution of day to day operations, strengthening functional capabilities, optimizing resources, and driving strategic programs to harmonize trade compliance operational requirements to a consistent, highperforming model.

This position also serves as a primary business senior interface to U.S. Customs and Border Protection (CBP) for MedTech, the Food and Drug Administration (FDA) as applicable, customs brokers, freight forwarders, carriers, 3PLs, maquila partners, port authorities, and other governmental entities.

The role ensures rigorous Importer/Exporter of Record (IOR/EOR) compliance in US territory and leads the endtoend lifecycle management of Special Regimes that might impact US jurisdiction to safeguard supply continuity and minimize financial exposure.

The Director, MedTech Trade Operations has executive presence and strategic clarity to mobilize teams, navigates effectively across multicultural and geographically diverse environments, makes datadriven decisions that enhance performance and reduce risk, and drives transformational change by establishing robust processes, clear accountability, and governance that deliver measurable operational and compliance results.

You will be responsible for:

Trade Operations Strategy & Execution: Create and Deploy collaborative enterprise-wide partner, co-developing trade operations strategies and solutions across a broad set of internal stakeholders including Global Trade Compliance (GTC), Health Care Compliance (HCC), Segment Supply Chain and Operations teams, and the Global Legal Organization (GLO). This includes jointly designing processes, governance frameworks, training programs, and scalable operating models that balance global standards with regional and segment-specific requirements. The role will actively engage MedTech operations teams to ensure trade solutions are embedded into day-to-day execution, while maintaining compliance and regional agility.

Strategic Supplier & Risk Management: Driving comprehensive oversight of North America traderelated risks with emphasis on regulatory exposure, crossborder vulnerabilities, and endtoend compliance controls. The role establishes riskbased governance frameworks, implements corrective and preventive actions, and ensures operational resilience to prevent penalties, delays, and supply disruptions. Oversight includes targeted management of customs brokers and other critical trade partners to ensure their performance, data quality, and controls align with J&J's regulatory standards and support ongoing riskmitigation objectives.

Change Management & Transformation: Lead change management and transformation initiatives, including defining and executing a structured transformation roadmap, building change capability across the NA and global trade operations team, and driving stakeholder alignment to enable sustainable process and operating model improvements.

Technology & Data Enablement: Partner with the Trade Controls Process & Technology team to operationalize capabilities and projects that improve existing processes to support trade compliance activities and/or business objectives at regional level. Drive alignment with business data owners to ensure compliant Cross Border Trade data, Import and Export filings with cross-border movements, and import and export licensing, including export due diligence practices.

Other Activities:

• Ensure compliant trade operations while maintaining service levels and performance for high velocity logistics operations by providing expert guidance and driving alignment with the Global Trade Control Standard and evolving regulatory requirements

• Drive required transformations across data, systems and processes to evolve to best in class compliant and high performing operations.

• Support customs and trade compliance education, training, and roll-out of global standards.

• Ensure standard operating procedures, controls, and process improvements to ensure risk and provide value to the business.

• Drive the strategic roadmap for the upgrade and deployment of trade technologies and data solutions for Trade Operations, partnering with MedTech IT and Master Data teams to enable upstream data quality and ERP integrations that ensure accurate inventory controls

• Support supply chain optimization efforts across the globe that minimize costs and reduce risk.

• Build and maintain strong relationships with internal stakeholders (Supply Chain, Manufacturing, Quality, Regulatory Affairs, Legal, IT, Tax, Finance) to ensure crossfunctional alignment.

• Partner with J&J Quality, Health Care Compliance, and other crossfunctional stakeholders to ensure activities are managed within the appropriate corporate frameworks and comply with Johnson & Johnson policies, standards and guidelines, including RIM, Global Trade Standards, Procurement Policies, Travel Policy, and Training requirements

Qualifications/Requirements:

• Minimum of Bachelor's degree in Supply Chain, International Trade, Business, Law, or related field (or equivalent experience) required.

• Fluent English and Spanish required.

• Masters/Doctoral degree in Supply Chain, International Trade, Business, Law, or related field (or equivalent experience) preferred.

• Minimum of 12 years of experience in a related field is required.

• Proven ability to influence stakeholders to drive enterpriselevel business transformation, lead change, and deliver continuous improvement across multiple functions while achieving meaningful results.

• Demonstrated ability to lead a function within complex, matrixed environments, setting direction and developing strategies that improve performance and business outcomes.

• Proven ability to collaborate across the enterprise, building alignment and influencing stakeholders to enable effective execution within matrixed structures.

• Demonstrated, visible people leadership capability with a proven track record of leading teams, coaching others, and developing talent.

• Strong critical thinking and project management skills, with the ability to exercise independent judgment and manage complexity and ambiguity.

• Ability to navigate effectively within multicultural, crossregional environments, building strong relationships, fostering collaboration, and ensuring aligned execution across diverse teams, partners, and regulatory landscapes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Audit and Compliance Trends, Audit Findings and Recommendations, Compliance Management, Compliance Policies, Compliance Risk, Confidentiality, Consulting, Controls Compliance, Developing Others, Inclusive Leadership, Leadership, Legal Function, Legal Services, Policy Development, Risk Management Framework, Tactical Planning, Team Management

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period 10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits