Overview
This is a field-based desktop support role supporting Williams’ Power & Field Operations construction sites. The consultant will serve as local IT support across active and ramping construction facilities, acting as the on-site point of contact for day-to-day help desk needs while coordinating with central IT as needed.
The role is a mix of hands-on desk-side support, light infrastructure troubleshooting, and customer-facing IT support in a construction environment (non–safety sensitive areas).
Must Haves
- Strong desktop/laptop support experience (application issues, performance/slowness, hardware troubleshooting)
- Excellent customer service & communication skills (face-to-face, desk-side support)
- Bachelor’s in IT OR Associate’s + 3–5 years experience
- High school with relevant experience is acceptable
- Experience supporting:
- Windows 10
- Office 365 / Microsoft Teams
- Printers & connectivity issues
- Mobile devices (iPhone support)
- Desktop/laptop imaging (PXE)
- Hardware & software Application Maintenance and Support
- Comfortable traveling between sites and working in a construction environment using personal vehicle
- Experience with ticketing systems (ITIL-based tools)
- Active Directory & Citrix exposure
Plusses
- A+ or Microsoft certifications
- Experience with IVANTI ticketing
- Previous experience supporting construction sites, field operations, or manufacturing environments
Day-to-Day Responsibilities
- Provide local and remote help desk support for construction and operations teams
- Rotate between two active construction sites near New Albany (within a few miles of each other), typically starting mornings from a shared office space (“barn”)
- Identify and resolve IT issues for teams moving in and out of facilities
- Common tasks include:
- Setting up TVs/monitors to display operational information
- Troubleshooting printers, connectivity, laptops, and mobile devices
- Supporting users during site ramp-ups and migrations
- Travel to Bowling Green, OH as a new facility begins construction
- Initially includes overnight travel (2-3 days at a time); expected to phase out once sites stabilize
- Serve as the single point of contact for end users while coordinating with internal IT teams
- Participate in asset management and technology refresh efforts