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Noc Supervisor Jobs (NOW HIRING)

Block Communications, Inc

NOC Analyst I

Northwood, OH · On-site

This position works closely with the NOC Supervisors and Manager, as well as various internal departments and external vendors to satisfy the infrastructure monitoring needs of the Buckeye Broadband ...

Gcu

IT NOC Supervisor - onsite - Phoenix, AZ

Phoenix, AZ · On-site

$84K - $113K/yr

Network Operations Center (NOC) Supervisor Are you a hands-on technology leader who thrives in a fast-paced, service-driven environment? We are seeking a Network Operations Center (NOC) Supervisor to ...

Conterra Ultra Broadband

NOC Supervisor/Manager Shift: Third Shift (12am - 8:30 am EST) Monday - Friday in office Job Summary: The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network ...

New

Conterra Ultra Broadband

NOC Team Lead

Charlotte, NC · On-site

NOC Supervisor/Manager Shift: Third Shift (12am - 8:30 am EST) Monday - Friday in office Job Summary: The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network ...

New

Aerwave

NOC Analyst I

Houston, TX · On-site

... the NOC Supervisor. • Create and update troubleshooting documentation and knowledge base articles. • Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure ...

Aerwave

NOC Analyst I

Dallas, TX · On-site

... the NOC Supervisor. • Create and update troubleshooting documentation and knowledge base articles. • Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure ...

Aerwave

NOC Analyst I

Houston, TX · On-site

Provide daily, weekly, and monthly network performance reports to the NOC Supervisor. * Create and update troubleshooting documentation and knowledge base articles. * Collaboration & Communication:

Aerwave

NOC Analyst I

Atlanta, GA · On-site

... the NOC Supervisor. • Create and update troubleshooting documentation and knowledge base articles. • Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure ...

Wynn Resorts

Tech I - IT Ops Center

Las Vegas, NV · On-site

Works with NOC Supervisor to identify and create system and workflow improvements to enhance the NOC's efficiency. * Understand and abide by Incident, Problem and Change management processes and ...

Wynn Las Vegas

Tech I - IT Ops Center

Las Vegas, NV · On-site

Works with NOC Supervisor to identify and create system and workflow improvements to enhance the NOC's efficiency. * Understand and abide by Incident, Problem and Change management processes and ...

STAND 8

Global Network Operations NOC Tech

Melville, NY · On-site

$25 - $35/hr

Reporting to the NOC Supervisor, this role analyzes network events, identifies trends, coordinates corrective actions, and provides technical support to Network Analysts and NOC Technicians. The ...

Integra Soluciones

Supervisor NOC! ¿Tienes experiencia liderando equipos técnicos y un sólido conocimiento en redes y monitoreo de infraestructura? En nuestro equipo buscamos a un Supervisor NOC capacitado para ...

DYOPATH LLC

$115K - $120K/yr

Supervisor, NOC: Lead the Team That Keeps Our Clients Running At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving ...

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How much do noc supervisor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for noc supervisor in the United States is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.84 per hour, depending on experience, location, and employer.

What is a NOC Supervisor?

A NOC Supervisor is a professional responsible for overseeing the Network Operations Center (NOC) team, which monitors and manages an organization's IT infrastructure and network systems. They ensure network stability, coordinate responses to incidents or outages, and maintain high levels of service availability. NOC Supervisors also supervise staff, analyze performance metrics, and implement procedures to improve efficiency. Their role is critical in minimizing downtime and ensuring reliable network operations.

What are some common challenges faced by a NOC Supervisor and how can they be addressed?

NOC Supervisors often encounter challenges such as managing high-pressure situations during network outages, coordinating a team working around the clock, and ensuring timely incident resolution. Effective communication, prioritization, and well-defined escalation procedures are key to overcoming these hurdles. Additionally, fostering a collaborative environment and providing ongoing training helps the team stay updated on new technologies and protocols, ultimately improving performance and morale.

What are the key skills and qualifications needed to thrive as a NOC Supervisor, and why are they important?

To thrive as a NOC Supervisor, you need strong knowledge of network operations, incident management, and IT infrastructure, usually supported by a degree in information technology or related field and relevant experience. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems (such as ServiceNow), and possibly certifications like CompTIA Network+ or Cisco CCNA is typical. Leadership, effective communication, and problem-solving skills are crucial soft skills for managing teams and coordinating responses to network issues. These competencies ensure efficient network performance, quick resolution of incidents, and effective team management in a high-pressure environment.

Who are the top companies hiring for Noc Supervisor jobs?

The top employers for Noc Supervisor jobs are:

What states have the most Noc Supervisor jobs?

States with the most job openings for Noc Supervisor jobs include:

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Noc Supervisor jobs near you
Infographic showing various Noc Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,444 per year, or $19.9 per hour.

NOC Analyst I

Northwood, OH • On-site

Block Communications, Inc
Telecommunications • 1 - 5K employees
Learn more about Block Communications, Incexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Monitor Data, Voice, Video networks, and Software and Data Services using various monitoring systems.

  • Respond to alarms, outages, and performance alerts, and escalate issues to appropriate technical teams.

  • Perform routine maintenance, troubleshoot issues, and manage outages from identification to resolution and documentation.

Job description

NOC Analyst I
Job Code
38
FLSA Status
Nonexempt
BCI Company
Position Summary
The NOC Analyst I is responsible to ensure the successful and reliable operation of the Data, Voice, Video networks and Software and Data Services, Information Technology and Facilities. This position supports the overall day-to-day operation of the Network Operations Center including but not limited to surveillance, maintenance, troubleshooting, incident management, change management, backups, upgrades, maintaining SLAs and documentation. This position is also responsible for technical analysis of events and outages as they occur and following procedures that are in alignment within the expectations of the relevant business units. This individual performs research to troubleshoot and resolve the issue or, depending upon complexity escalates to next level of support. The NOC Analyst I will correlate reports to more accurately predict activity trends and enable the various technical departments to proactively respond to developing problems. This position works closely with the NOC Supervisors and Manager, as well as various internal departments and external vendors to satisfy the infrastructure monitoring needs of the Buckeye Broadband, Telesystem, and MaxxSouth Companies.
The NOC Analyst I reports directly to the NOC Supervisor.
There are no direct reports to this position
The NOC Analyst I interfaces with the following key internal and external personnel:
Shared Services management team & staff
Buckeye Broadband management team & staff
Telesystem (Commercial Telecom) management team & staff
MaxxSouth Broadband management team & staff
Equipment & Software vendors
Business Unit Customers as required
Essential Functions
  • Constant proactive surveillance of Data, Voice, Video networks, and Software and Data Services, Information Technology and Facilities using a variety of monitoring systems;
  • Respond to alarms in accordance with departmental standards and proactively identify potential issues before they result in a negative customer experience;
  • Provide response to all events, outages and performance alerts and escalation to appropriate technical teams in accordance with departmental standards;
  • Perform routine maintenance on all network systems to maximize network performance and reliability;
  • Serve as an escalation point for other internal departments and provide 1st level support by troubleshooting and resolving issues;
  • End-to-end ownership of outages from identifying root cause, resolution and post mortem. Provide well-documented outage tickets and broadcast notifications internally;
  • Create and update documentation critical to the operation of the networks and Software and Data Services, Information Technology per department standards. Seek out process improvements and document accordingly;
  • Writes reports on all activity and outages daily, weekly, monthly and on-demand as needed, including a recurring monthly report on activity;
  • Maintain an understanding of the network and have the ability to identify all network elements in line between the customer and the origin of the service for each product offered;
  • Execute software/firmware upgrades to keep all network systems current and protected from security threats;
  • Manage to service level agreements (SLAs) and triage issues/outages accordingly. Perform SLA management as both the customer and the provider;
  • Maintain a working knowledge of all equipment and software supported by the department;
  • Adhering to the Company's policies and procedures, including the EEO guidelines and safety, at all times;
  • Performing any miscellaneous departmental duties as needed.

Education and Experience Requirements
  • High School Diploma / GED - Required
  • AND

  • Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree - Required
  • OR

  • Three (3) years of NOC or technical contact center experience to include providing direct customer technical support for high speed data and computing products in lieu of a degree - Required
  • Associate level certification from Cisco, Juniper, etc. - Required
  • Must be current or acquired/renewed within 6 months
  • ITIL Certification - Highly Preferred
  • Experience in a 99.999% uptime carrier or large enterprise environment. - Highly Preferred
  • Working knowledge of EMS / SNMP monitoring of network devices - Highly Preferred
  • Proven understanding of Service Provider data, voice, and video networks. -Highly Preferred
  • Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. - Preferred
  • Working knowledge of fault management including DOCSIS diagnostic and troubleshooting procedures - Preferred
  • Experience with carrier grade voice switching platforms and protocols - Preferred
  • Basic understanding of TCP/IP and SNMP protocols - Preferred
  • Basic understanding of industry standard routing and switching protocols (BGP, OSPF, IS-IS, Multicast, STP, 802.3x, etc.)- Preferred
  • Working knowledge of MPLS (RSVP-TE, LDP, FEC, MP-BGP, etc.) - Preferred
  • Working knowledge of VoIP protocols (SIP, RTP, MGCP, etc.) - Preferred
  • Working knowledge of IPTV networks and MPEG audio/video standards. - Preferred
  • Working knowledge of X-GPON technologies and FTTx architectures - Preferred
  • Working knowledge of video and voice diagnostic and troubleshooting procedures - Preferred

Core Competencies
  • Agile - Embraces change; adaptable and flexible; sense of urgency;
  • Innovative - Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
  • Customer Focused - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
  • Collaborative - Teamwork, Proactive knowledge sharing, Constructive Conflict;
  • Accountable - See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies
  • Deliver Results - Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity;
  • Displays Leadership - Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen;
  • Displaying Technical Expertise - Keeps technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with job; shares technical expertise with others.

Other Skills and Requirements
  • Skills Required:
  • Math Skills at 12th grade level;
  • Demonstrates ability to read, write, and speak English in clear, concise sentence structure with accurate spelling and grammar;
  • Good organizational skills;
  • Demonstrates careful attention to detail;
  • Background record that meets Company standards;
  • Reliable means of transportation at all times;
  • Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Working Conditions and Physical Demands
  • Physical Demands:
  • Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 50 lbs. is occasionally needed.
  • Working Conditions:
  • The NOC Analyst is a full time, non-exempt position. The regular work hours are 40 hours per week, day or evenings assigned by the manager. These hours may vary to accommodate the needs of the department.
  • Overtime is required and must be approved in advance by the supervisor.
  • The NOC Analyst works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment.
  • The NOC Analyst is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver's license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to his/her supervisor.
  • The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
  • The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use of Company Resources, Equipment and Confidential Information
Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.

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