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No Experience First Call Resolution Jobs in Detroit, MI

Hearst Television

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical ... experience in customer retention, collections, or call center environments with a focus on save ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical ... experience in customer retention, collections, or call center environments with a focus on save ...

TekWissen LLC

Material Handler II

Ann Arbor, MI · On-site

$18 - $20/hr

Address customer concerns, resolve issues, and aim for first-call resolution within established ... Experience operating a pallet jack is preferred * Ability to perform extensive walking ...

CompHealth

CRNA job in Troy MI

Troy, MI · On-site

Enjoy primarily 12-hour shifts, no call, minimal weekend requirements, and residents covering first ... Experienced support teams take care of every detail

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All JobsFirst Call Resolution JobsNo Experience First Call Resolution JobsNo Experience First Call Resolution Jobs in Detroit, MI

No Experience First Call Resolution information

See Detroit, MI salary details

$13

$28

$55

How much do no experience first call resolution jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for no experience first call resolution in Detroit, MI is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $35.67 per hour, depending on experience, location, and employer.

What does no experience first call resolution mean?

'No Experience First Call Resolution' refers to entry-level customer service positions where employees are trained to resolve customer inquiries or issues during the first call, even if they have no prior experience. These roles focus on providing excellent service by ensuring that customer needs are fully addressed without the need for follow-up calls. Employers often provide comprehensive training to help new hires develop the necessary communication and problem-solving skills. This approach benefits both the company and the customer by improving satisfaction and efficiency.

What are the key skills and qualifications needed to thrive in a no experience first call resolution role?

To thrive in a No Experience First Call Resolution role, strong communication skills, problem-solving abilities, and a willingness to learn are essential, along with at least a high school diploma. Familiarity with basic computer systems, customer relationship management (CRM) software, and call center telephony is often provided through on-the-job training. Soft skills such as patience, active listening, and resilience help individuals effectively address customer concerns and maintain professionalism. These skills and qualities are crucial because they enable new employees to efficiently resolve customer issues on the first contact, leading to higher satisfaction and improved operational efficiency.

What are some common challenges faced by those starting in first call resolution roles without prior experience?

For individuals new to First Call Resolution (FCR) roles, a common challenge is quickly mastering product knowledge and troubleshooting procedures to confidently resolve customer issues during the first interaction. Adapting to fast-paced call environments and managing multiple customer concerns simultaneously can also be demanding. However, most organizations provide comprehensive training, mentoring, and knowledge-base resources to help new hires build confidence and proficiency. Over time, as you gain experience, you'll find it easier to handle complex queries and contribute to higher customer satisfaction scores.

What is the difference between No Experience First Call Resolution vs Customer Service Representative?

AspectNo Experience First Call ResolutionCustomer Service Representative
Required CredentialsNone or minimalHigh school diploma or equivalent
Work EnvironmentCall centers, support linesCall centers, retail, online support
Industry UsageCustomer support, technical supportCustomer support, sales, service roles
Search & Comparison IntentUnderstanding entry-level support rolesExploring customer service careers

While No Experience First Call Resolution focuses on resolving customer issues on the first call without prior experience, Customer Service Representative roles often involve ongoing customer interactions, sales, and support. Both roles are entry-level and common in support industries, but No Experience First Call Resolution emphasizes quick problem-solving skills without prior background.

What cities near Detroit, MI are hiring for No Experience First Call Resolution jobs?

Cities near Detroit, MI with the most No Experience First Call Resolution job openings:

No Experience First Call Resolution jobs near you

Account Resolution Specialist

Hearst Television

Troy, MI

$13.75 - $19/hr

Full-time

Re-posted 5 days ago

Job description

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect directly with customers, uncover their concerns, and use your communication and negotiation skills to keep them engaged and satisfied. If you enjoy high-impact conversations, problem-solving in real time, and influencing outcomes, this is an opportunity to make a measurable difference every day. Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts.

  • 2+ years of experience in customer retention, collections, or call center environments with a focus on save/retention calls
  • Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting cancellation
  • Demonstrated success in retaining customers, reducing churn, or meeting/exceeding save rate targets
  • Strong objection handling and negotiation skills
  • Excellent phone presence and call control, with confidence leading conversations and redirecting negative sentiment
  • Experience with de-escalation techniques and turning dissatisfied customers into retained accounts
  • Ability to think quickly and respond in real time during live customer conversations
  • Familiarity with CRM and sales engagement tools (Salesforce, Salesloft, etc.) to manage call activity and track outcomes
  • Must be open to using AI tools to enhance call effectiveness, streamline workflows, and improve retention and revenue-saving performance
  • Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
  • Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
  • Track and report on revenue saved from and overall retention performance.
  • Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
  • Support retention efforts through both reactive save calls and proactive engagement strategies.
  • Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
  • Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
  • Maintain accurate documentation of customer interactions, save attempts, and outcomes

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