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Computer Technology Program (CTP) Instructor

Herndon VA Reports to Job Role: Strategy Director, Urgent Needs and Safety Net Partnerships

Reston, VA Reports to Job Role: Director, Community Connected Sites

FLSA: Non-Exempt

Role: Team Member

Descriptive Summary

The Computer Technology Program Instructor (CTPI) plays a critical role in advancing digital equity and community engagement for low- to moderate-income families, immigrants, and individuals facing barriers to technology access. Based at a community-based center in Herndon or Reston (VA), this position provides youth and adult participants with the tools, knowledge, and confidence to thrive in an increasingly digital world.

Under the direction of the on-site manager, the Instructor will lead developmentally appropriate and culturally responsive digital literacy instruction, individual coaching, and workforce training. The CTPI is part of an integrated resource center team providing holistic support to community members.

The CTPI will work closely with the on-site Directors and other centers-based staff and volunteers, and will coordinate where appropriate with other programming offered for adults and youth.  

Provides flexible shift, computer technology coverage as needed (generally 9-5, 12-8 and/or Saturdays) for program participants needing daytime/evening and/or weekend technology services.

Major Responsibilities

• Instruction & Facilitation
  • Plan and deliver digital literacy, workforce readiness, and enrichment classes for adults and youth.
  • Provide one-on-one coaching to help participants gain confidence using digital tools.
• Curriculum & Materials
  • Develop and adapt lesson plans and materials tailored to participant needs and learning styles.
  • Assist with curriculum development and ongoing program evaluation.
• Community Engagement & Support
  • Conduct outreach and assist with participant registration and retention.
  • Maintain a welcoming, safe, and inclusive learning environment.
  • Model strong classroom facilitation and positive engagement with students and families.
• Technology Support
  • Set up, maintain, and troubleshoot technology used in instruction (laptops, projectors, software, etc.).
  • Ensure equipment is accessible, functional, and secure.
• Data & Administration
  • Track attendance, document outcomes, and assist with reporting.
  • Collaborate with staff and community partners to support broader program goals.

Key Predictors of Success

• Demonstrated passion for closing the digital divide in underserved communities.
• Experience working with diverse populations, including youth, adults, and immigrants.
• Adaptability in instructional delivery and classroom management.
• Strong communication and relationship-building skills.
• Ability to work independently and collaboratively in a dynamic setting.
• Commitment to cultural humility and community empowerment.
• Ability to integrate and supervise volunteers in supporting the program.

Preferred Qualifications

• Bachelor's degree in education, information technology, social work, or related field - or equivalent experience.
• Minimum 2 years of teaching, coaching, or instructional support experience in community-based settings.
• Proficiency in common digital tools (e.g., Google Workspace, Microsoft Office, job search platforms, virtual learning platforms).
• Bilingual in Spanish, Arabic, or other languages prevalent in Northern Virginia strongly preferred.
• Experience with curriculum development and instructional technology.
• Availability to work some evenings and occasional weekends.

Core Competencies

• Accountability: Manages tasks and deadlines reliably and accurately.
• Communication: Listens with empathy; communicates clearly in both verbal and written formats.
• Customer Service: Responsive to the needs of students, families, and community partners.
• Problem-solving: Proactively identifies and addresses challenges.
• Respecting Differences: Culturally sensitive and inclusive in all interactions.
• Stewardship: Uses organizational resources responsibly.
• Technical Expertise: Demonstrates strong knowledge of digital tools and instruction techniques.
• Workload Management: Organizes and executes work efficiently with adaptability.

Work Environment

This position is performed in a traditional office environment but requires significant community outreach in other locations.