Desktop Support
Fridley, MN · On-site
Experience in NinjaOne and Intune troubleshooting * Support Active Directory user management. * Install, configure, and troubleshoot Windows operating systems and standard business applications.
Desktop Support
Fridley, MN · On-site
Experience in NinjaOne and Intune troubleshooting * Support Active Directory user management. * Install, configure, and troubleshoot Windows operating systems and standard business applications.
Help Desk/Desktop Support Analyst
Saint Paul, MN · On-site
$19.79 - $22.91/hr
You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to ...
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Help Desk/Desktop Support Analyst
Saint Paul, MN · On-site
$19.79 - $22.91/hr
You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to ...
New
Ninjaone information
What is the difference between Ninjaone vs IT Support Specialist?
| Aspect | Ninjaone | IT Support Specialist |
|---|---|---|
| Certifications | Typically no specific certifications required, but IT certifications are a plus | CompTIA A+, Network+, or similar certifications often required |
| Work Environment | Managed service providers, IT departments, remote monitoring | Corporate offices, help desks, on-site and remote support |
| Primary Responsibilities | Remote monitoring, management, automation of IT tasks | Troubleshooting, user support, hardware/software issues |
| Industry Usage | IT service management, MSPs, tech companies | Corporate IT departments, tech support firms |
While Ninjaone focuses on remote IT management and automation, IT Support Specialists handle direct user support and troubleshooting. Both roles require technical knowledge, but Ninjaone is more software and automation-oriented, whereas IT Support Specialists are more customer-facing and hands-on.
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Other
Posted 16 days ago
Job description
Location: 42 Northern Stacks Drive. Fridley, MN 55421
Duration: 6+ months
Role Summary
The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the smooth functioning of end-user systems, respond to incidents and service requests, coordinate with remote support teams, and maintain high service availability while delivering exceptional customer service.
Skills
- 5+ years of experience in onsite IT support or desktop support.
- Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral devices.
- Experience in NinjaOne and Intune troubleshooting
- Support Active Directory user management.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.