Ninjaone Jobs in California (NOW HIRING)

L2 Infrastructure & Systems Engineer
San Jose, CA, Onsite -40 hours per week.
**Technical Requirements:**
- Windows Server 2016/2019/2022
- Active Directory
- DNS/DHCP
- Group Policy
- File and Print Services
- Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender)
- VMware vSphere
- Hyper-V
- Azure VMs
- Networking equipment from Fortinet, SonicWall, Cisco, UniFi, or Aruba
- NinjaOne
- Windows Autopilot
- SentinelOne
- Multi-Factor Authentication (MFA), Conditional Access, BitLocker
- Veeam and NinjaOne Backup
- Remote Monitoring and Management (RMM) and ticketing platforms (such as ConnectWise, HaloPSA, ServiceNow, Zendesk, or Jira)
**Preferred Qualifications:**
- Microsoft Certifications (MS-900, MS-102, AZ-104, SC series)
- VMware certifications (VCTA/VCP)
- Fortinet or SonicWall certifications
- CompTIA Network+ or Security+
- ITIL Foundation
- PowerShell scripting experience
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**Functional Requirements:**
- Administer and troubleshoot Windows Server, Active Directory, DNS/DHCP, Group Policy, and file/print services
- Manage Microsoft 365 environments
- Support VMware, Hyper-V, and Azure VMs
- Monitor server health, storage, backups, and performance
- Perform server maintenance, patching, and upgrades
- Troubleshoot network issues (LAN/WAN, DNS, DHCP, VPN, VLANs, wireless) and coordinate with ISPs and vendors
- Deploy and manage endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot
- Implement endpoint security measures (Defender, SentinelOne, MFA, Conditional Access, BitLocker)
- Assist with vulnerability remediation and compliance
- Monitor and troubleshoot backup solutions (Veeam, NinjaOne Backup, Microsoft 365 backup) and conduct disaster recovery testing
- Resolve advanced Level 2 incidents within SLA guidelines and perform root cause analysis
- Participate in infrastructure projects (Microsoft 365/Azure migrations, server deployments, firewall implementations, hardware refreshes)
- Escalate complex issues to senior engineers as needed
- Maintain accurate documentation
- Mentor Level 1 engineers
- Communicate effectively with clients, vendors, and internal teams
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**Experience Level:**
- 3-5 years supporting enterprise IT infrastructure in a Managed Services Provider (MSP) or multi-client environment.
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**Key Responsibilities:**
**Infrastructure & Systems:**
- Administer and troubleshoot Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, Group Policy, File Services, and Print Services.
- Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender.
- Support VMware vSphere, Hyper-V, and Azure Virtual Machines.
- Monitor server health, storage, backups, and overall infrastructure performance.
- Perform maintenance, patching, upgrades, and system optimization for servers.
**Networking:**
- Troubleshoot LAN/WAN, DNS, DHCP, VPN, VLANs, wireless networks, and internet connectivity.
- Support networking environments using Fortinet, SonicWall, Cisco, UniFi, or Aruba devices.
- Coordinate with ISPs and third-party vendors during outages and infrastructure changes.
**Endpoint & Security:**
- Deploy and manage Windows endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot.
- Ensure endpoint protection through Microsoft Defender, SentinelOne, MFA, Conditional Access, BitLocker, and best security practices.
- Assist with vulnerability remediation, security incidents, and compliance initiatives.
**Backup & Disaster Recovery:**
- Monitor and troubleshoot backup solutions such as Veeam, NinjaOne Backup, and Microsoft 365 backup platforms.
- Conduct backup verification, restoration testing, and disaster recovery tests.
**Incident & Project Support:**
- Resolve advanced Level 2 incidents while meeting client SLA requirements.
- Conduct root cause analysis for recurring issues.
- Participate in infrastructure projects, including Microsoft 365 migrations, server deployments, firewall implementations, Azure migrations, and hardware refreshes.
- Escalate complex issues to senior engineers when appropriate.
**Documentation & Collaboration:**
- Maintain accurate technical documentation and knowledge articles.
- Mentor Level 1 engineers by sharing technical knowledge and documenting repeatable solutions.
- Communicate effectively with clients, vendors, and internal engineering teams.
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**Required Qualifications:**
- 3-5 years of experience supporting enterprise IT infrastructure in an MSP or multi-client environment.
- Strong experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID, Intune).
- Experience administering Windows Server and Active Directory environments.
- Proficient in supporting VMware, Hyper-V, or Azure Virtual Machines.
- Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, VLANs, routing, and switching.
- Experience supporting firewalls such as Fortinet, SonicWall, Cisco, or similar platforms.
- Familiarity with RMM and ticketing platforms (NinjaOne, ConnectWise, HaloPSA, ServiceNow, Zendesk, Jira, or equivalent).
- Strong troubleshooting, analytical, documentation, and customer service skills.
- Ability to manage multiple client environments and effectively prioritize work.
**Preferred Qualifications:**
- Microsoft Certifications (MS-900, MS-102, AZ-104, SC Series)
- VMware VCTA/VCP
- Fortinet or SonicWall Certifications
- CompTIA Network+ or Security+
- ITIL Foundation
- PowerShell scripting experience
- Experience supporting Azure, backup solutions, and cybersecurity platforms.