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Night Shift Workforce Management Analyst Jobs (NOW HIRING)

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the ... High reliability in attendance, punctuality, and shift flexibility. * Ability to work ...

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

Job Title Workforce Management Analyst Job Type Full-Time Category Location Work from Home FSM ... Review, process, and track schedule changes, PTO impacts, shift adjustments, meetings, training ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Aquent

Workforce Management Analyst

Foster City, CA · On-site

$61.84 - $68.72/hr

Data Analysis & Reporting: Dive deep into operational and workforce-related datasets to uncover ... Experience working with Workforce Management platforms. * Experience building sophisticated ...

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Night Shift Workforce Management Analyst information

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$38.5K

$97.6K

$172.5K

How much do night shift workforce management analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for night shift workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Night Shift Workforce Management Analyst jobs?

Cities with the most Night Shift Workforce Management Analyst job openings:

What states have the most Night Shift Workforce Management Analyst jobs?

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Night Shift Workforce Management Analyst jobs near you
Infographic showing various Night Shift Workforce Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst

Fayetteville, NC • On-site

eClerx
See more jobs at eClerxexternal

$13.50/hr

Full-time

Posted 19 days ago

Job description

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 167 environment.

Key Responsibilities

  • Support on-floor staffing activity planning and real-time workforce management.
  • Perform real-time monitoring to ensure adherence to schedules and SLAs.
  • Manage agent breaks and real-time resource availability on the operations floor.
  • Monitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.
  • Coordinate and communicate effectively with Operations Managers and Team Leads.
  • Provide timely updates in internal systems and client tools.
  • Identify operational observations and ensure closed-loop communication with stakeholders.
  • Meet process expectations with high-quality standards and a strong sense of ownership.

Required Skills & Competencies

  • Basic to intermediate knowledge of workforce management and real-time operations.
  • Strong analytical, problem-solving, and root cause analysis skills.
  • Ability to quickly learn processes and adapt to ongoing business changes.
  • Professional conduct with clear verbal and written communication skills.
  • Working understanding of web technology and cable setup.
  • High reliability in attendance, punctuality, and shift flexibility.
  • Ability to work collaboratively while meeting defined timelines and service standards.
  • Proactive mindset with willingness to take responsibility beyond assigned tasks.

Qualifications & Experience

  • High school diploma or equivalent work experience preferred.
  • Prior experience in Workforce Management, RTM, or Customer Operations is an advantage.
  • Experience supporting 167 operations preferred.
  • Proficient in Excel

Compensation/Pay:

  • Starting at $13.50/hr

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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