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Night Shift Ttec Customer Service Chat Jobs in Matteson, IL

QFS Services, Inc.

Customer Service

Willowbrook, IL

$20/hr

Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are ... live chat, and phone. Common customer inquiries include questions/issues regarding product ...

SecondGen, Inc.

Customer Service

Hobart, IN

$15.75 - $21.50/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Griffith, IN

$14.50 - $19.50/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Hammond, IN

$15.50 - $21/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Crown Point, IN · On-site

$15.25 - $20.75/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Schererville, IN · On-site

$14.50 - $19.75/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Munster, IN

$15.50 - $21.25/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Lowell, IN

$15.25 - $20.75/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

Semper Solr

Customer Service Associate

Chicago, IL

$60K - $80K/yr

As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

SecondGen, Inc.

Customer Service

Merrillville, IN · On-site

$15.75 - $21.50/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

SecondGen, Inc.

Customer Service

Hammond, IN · On-site

$15.25 - $20.75/hr

Flexible schedules- day, night and evening shifts * Free meal each shift * Eligibility to accrue paid vacation time * Career advancement and professional development opportunities * Medical benefits

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Night Shift Ttec Customer Service Chat information

See Matteson, IL salary details

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$18

$26

How much do night shift ttec customer service chat jobs pay per hour?

As of May 28, 2026, the average hourly pay for night shift ttec customer service chat in Matteson, IL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Ttec Customer Service Chat representative, and why are they important?

To thrive as a Night Shift Ttec Customer Service Chat representative, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer support chat platforms, CRM systems, and basic computer applications is often required. Strong multitasking, patience, and resilience are vital soft skills for handling multiple chats and maintaining professionalism during night shifts. These skills ensure efficient issue resolution, customer satisfaction, and effective service delivery in a fast-paced, remote environment.

What are some unique challenges of working the night shift as a TTEC Customer Service Chat representative, and how can I prepare for them?

Working the night shift as a TTEC Customer Service Chat representative comes with unique challenges, including adjusting to an overnight schedule and maintaining high energy and focus during non-traditional hours. You may also experience fewer in-person interactions with colleagues, so staying connected via digital platforms is important. To prepare, establish a consistent sleep routine, create a comfortable and quiet workspace, and make use of wellness resources offered by TTEC. Staying proactive about communication and self-care can help ensure success and job satisfaction in this role.

What are Night Shift Ttec Customer Service Chat jobs?

Night Shift Ttec Customer Service Chat jobs involve assisting customers through online chat support during overnight or late evening hours. Employees in this role handle inquiries, resolve issues, and provide information about products or services in a fast-paced, virtual environment. Working the night shift often means handling customer requests when other support channels may be unavailable, requiring strong communication skills, patience, and the ability to work independently. These positions are typically remote and require reliable internet access and a quiet workspace.

What is the difference between Night Shift Ttec Customer Service Chat vs Night Shift Ttec Customer Service Phone Support?

AspectNight Shift Ttec Customer Service ChatNight Shift Ttec Customer Service Phone Support
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline chat platform, remote or call centerPhone calls, remote or call center
Employer & IndustryTelecommunications, retail, tech companiesTelecommunications, retail, tech companies
Search & Comparison IntentDifferences in job duties, environment, or skillsDifferences in job duties, environment, or skills

Both roles involve providing customer support for similar industries and require comparable credentials. The main difference lies in the communication method: chat support involves online messaging, while phone support requires handling calls. Your choice depends on your preferred communication style and work environment.

What are popular job titles related to Night Shift Ttec Customer Service Chat jobs in Matteson, IL? For Night Shift Ttec Customer Service Chat jobs in Matteson, IL, the most frequently searched job titles are:
What job categories do people searching Night Shift Ttec Customer Service Chat jobs in Matteson, IL look for? The top searched job categories for Night Shift Ttec Customer Service Chat jobs in Matteson, IL are:
What cities near Matteson, IL are hiring for Night Shift Ttec Customer Service Chat jobs? Cities near Matteson, IL with the most Night Shift Ttec Customer Service Chat job openings:
Night Shift Ttec Customer Service Chat jobs near you
Infographic showing various Night Shift Ttec Customer Service Chat job openings in Matteson, IL as of May 2026, with employment types broken down into 53% Full Time, 29% Part Time, 4% Contract, and 14% Nights. Highlights an 100% In-person job distribution, with an average salary of $38,663 per year, or $18.6 per hour.
Night Shift Customer Service Representative

Night Shift Customer Service Representative

Midwest Foods

Chicago, IL

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Night Shift Customer Service Representative

Midwest Foods Chicago - Chicago, IL

Overview

Salary Range $23.00 Hourly

Description

If you're passionate about food origins, enjoy problem-solving, and thrive in a fast-paced environment, consider joining Midwest Foods! We're a women-owned company based in Chicago, serving the restaurant, hospitality, retail, and wholesale industries in Illinois, Indiana, and Wisconsin. Our dedicated teams focus on providing culinary solutions, addressing labor challenges, and ensuring a consistent food supply. We prioritize customer satisfaction and sustainability by working with a network of top growers and local farmers to build a more sustainable supply chain and tell their stories from farm to plate.

We're currently seeking individuals with hospitality, restaurant, or service-related backgrounds to join our Customer Service team. The ideal candidate will excel at problem-solving, multitasking, and creating positive customer experiences. If you're detail-oriented, highly motivated, and a team player, this role offers an exciting opportunity to support our growing customer base while building a career in food distribution.

8pm - 4:30am - Sunday-Friday, with Saturdays off and rotating Fridays off

Starting Pay: $23.00/hr.

Responsibilities:

  • Manage a high volume of incoming phone calls and customer inquiries.
  • Receive orders via phone, email, fax, and online, and accurately enter them into the system.
  • Identify and assess customer needs, providing timely and professional solutions.
  • Build sustainable relationships and trust with customer accounts through open, interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Follow company communication procedures, guidelines, and policies consistently.
  • Collaborate with co-workers and supervisors to ensure all daily orders are processed accurately and on time.
  • Complete invoicing tasks for the shipping team, ensuring accuracy and timeliness.
  • Balance multiple priorities while maintaining accuracy and efficiency.
Qualifications

Requirements:

  • High school diploma or equivalent required; some college coursework preferred.
  • 3 years required, previous customer service or hospitality experience strongly preferred (food distribution a plus).
  • Proven ability to manage multiple tasks in a fast-paced environment.
  • Strong phone presence and active listening skills.
  • Excellent communication skills (verbal, written, and listening).
  • Proficiency in Microsoft Office; CRM/ERP experience a plus.
  • High attention to detail and accuracy in data entry.
  • A typing speed of at least 60 WPM is required.
  • Flexible to work evenings, overnights, and holidays as needed.

Benefits:

  • Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
  • 401-k with employer match
  • Vacation and PTO/sick days

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