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Night Shift Ttec Customer Service Chat Jobs in Charleston, IL

Express Employment

Customer Service Rep

Mattoon, IL

$16.25/hr

... shift times may vary between the hours of Monday-Saturday 7:00am-7:00pm & Sunday 8:00am-5:00pm. Customer Service Representative Job Duties: - Provide excellent customer service via phone, live chat ...

Walgreens

Customer Service Associate

Mattoon, IL · On-site

$13.50 - $18.75/hr

... by the shift leader. * Implements Company asset protection procedures to identify and minimize ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Mattoon, IL · On-site

$13.50 - $18.75/hr

... by the shift leader. * Implements Company asset protection procedures to identify and minimize ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Mattoon, IL · On-site

$15 - $17.50/hr

... by the shift leader. * Implements Company asset protection procedures to identify and minimize ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Justrite Mfg.

Customer Service Intern

Mattoon, IL

$20/hr

Support inbound customer service inquiries via phone, email, and chat with professionalism and speed * Learn the company's product and service offerings to confidently assist customers with ...

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Night Shift Ttec Customer Service Chat information

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$9

$17

$24

How much do night shift ttec customer service chat jobs pay per hour?

As of May 28, 2026, the average hourly pay for night shift ttec customer service chat in Charleston, IL is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Ttec Customer Service Chat representative, and why are they important?

To thrive as a Night Shift Ttec Customer Service Chat representative, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer support chat platforms, CRM systems, and basic computer applications is often required. Strong multitasking, patience, and resilience are vital soft skills for handling multiple chats and maintaining professionalism during night shifts. These skills ensure efficient issue resolution, customer satisfaction, and effective service delivery in a fast-paced, remote environment.

What are some unique challenges of working the night shift as a TTEC Customer Service Chat representative, and how can I prepare for them?

Working the night shift as a TTEC Customer Service Chat representative comes with unique challenges, including adjusting to an overnight schedule and maintaining high energy and focus during non-traditional hours. You may also experience fewer in-person interactions with colleagues, so staying connected via digital platforms is important. To prepare, establish a consistent sleep routine, create a comfortable and quiet workspace, and make use of wellness resources offered by TTEC. Staying proactive about communication and self-care can help ensure success and job satisfaction in this role.

What are Night Shift Ttec Customer Service Chat jobs?

Night Shift Ttec Customer Service Chat jobs involve assisting customers through online chat support during overnight or late evening hours. Employees in this role handle inquiries, resolve issues, and provide information about products or services in a fast-paced, virtual environment. Working the night shift often means handling customer requests when other support channels may be unavailable, requiring strong communication skills, patience, and the ability to work independently. These positions are typically remote and require reliable internet access and a quiet workspace.

What is the difference between Night Shift Ttec Customer Service Chat vs Night Shift Ttec Customer Service Phone Support?

AspectNight Shift Ttec Customer Service ChatNight Shift Ttec Customer Service Phone Support
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline chat platform, remote or call centerPhone calls, remote or call center
Employer & IndustryTelecommunications, retail, tech companiesTelecommunications, retail, tech companies
Search & Comparison IntentDifferences in job duties, environment, or skillsDifferences in job duties, environment, or skills

Both roles involve providing customer support for similar industries and require comparable credentials. The main difference lies in the communication method: chat support involves online messaging, while phone support requires handling calls. Your choice depends on your preferred communication style and work environment.

What are popular job titles related to Night Shift Ttec Customer Service Chat jobs in Charleston, IL? For Night Shift Ttec Customer Service Chat jobs in Charleston, IL, the most frequently searched job titles are:
What job categories do people searching Night Shift Ttec Customer Service Chat jobs in Charleston, IL look for? The top searched job categories for Night Shift Ttec Customer Service Chat jobs in Charleston, IL are:
What cities near Charleston, IL are hiring for Night Shift Ttec Customer Service Chat jobs? Cities near Charleston, IL with the most Night Shift Ttec Customer Service Chat job openings:
Night Shift Ttec Customer Service Chat jobs near you
Customer Service Rep

Customer Service Rep

Express Employment

Mattoon, IL

$16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Top Job
Located in Mattoon, IL
Salary: 16.25
Express Employment Professionals is hiring a full-time Customer Service Representative to join their team! Successful candidates must have a friendly disposition, ability to operate a computer while speaking on the phone simultaneously, have great attention to detail, and be good with customers. Pay is $15.00/hr to $16.25/hr based on experience. This position is a full-time, 40 hour work week. In order to provide the best customer service during open hours, shift times may vary between the hours of Monday-Saturday 7:00am-7:00pm & Sunday 8:00am-5:00pm.
Customer Service Representative Job Duties:
- Provide excellent customer service via phone, live chat, and other inquiries each day
- Answer customer inquiries regarding orders and shipments
- Communicate with manufacturers for answers regarding a customer's order
- Order management, tracking orders, processing customer returns
- Communicate with coworkers to ensure customers are handled in a timely manner
If this sounds like you, apply now and contact our office to schedule your interview today!
Express Employment Professionals offers a full benefits package to all our associates.
OUR MEDICAL PLAN INCLUDES:
  • Doctor, hospital, and prescription benefits
  • Preventative wellness benefits
  • No co-pays or deductibles
  • No pre-existing conditions
  • PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:
  • Dental, life, and vision insurance
  • 401(k) retirement plan
  • Holiday and vacation pay
  • National retailer discounts

Confidential Interviews/Never a Fee
#2347OS
Express Office: Mattoon
616 Charleston Avenue
Mattoon, IL 61938
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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