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Night Shift Technical Support Analyst Remote Jobs

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Futran Tech Solutions Pvt. Ltd.

Tech Support Analyst

Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...

Rentvine

Technical Support Analyst (Tier 2)

Estero, FL · On-site +1

... Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ... One rotating extended weekday shift per week: adjusted to cover 5:00 PM - 8:00 PM ET What Rentvine ...

Lancesoft

AI Application Support Analyst -- Remote

PA · On-site +1

$35 - $38.70/hr

AI Application Support Analyst Work Location: Pittsburgh, PA -Remote (Eastern Time zone only ... partnership with technical teams, evaluating and rolling out new strategic capabilities, and ...

Symbotic

Technical Support Engineer

OR · Remote

Shift Schedules(24/7 Support) * Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST * Weekend ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Manage ...

Symbotic

Technical Support Engineer

Shift Schedules (24/7 Support) * Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST ... Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Manage ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Admin & ERP REPORTS TO: Team Lead JOB LOCATION ... technical support for our proprietary software applications via phone, email and remote access in a ...

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Night Shift Technical Support Analyst Remote information

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How much do night shift technical support analyst remote jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for night shift technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does a Night Shift Technical Support Analyst (Remote) do?

A Night Shift Technical Support Analyst (Remote) is responsible for providing technical assistance and troubleshooting support to customers or employees during overnight hours. They handle issues related to software, hardware, networks, and other IT systems, often responding to tickets or calls that come in after regular business hours. Working remotely, they use various tools to diagnose and resolve issues, escalate complex problems, and ensure smooth operation of technology services overnight. Their role is crucial for organizations that require 24/7 IT support, helping to minimize downtime and maintain productivity.

What is the difference between Night Shift Technical Support Analyst Remote vs Night Shift Help Desk Technician Remote?

AspectNight Shift Technical Support Analyst RemoteNight Shift Help Desk Technician Remote
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires similar certifications, but may accept less specialized credentials
Work EnvironmentProvides technical support for complex issues, often involving troubleshooting hardware/softwareHandles basic user issues, password resets, and general inquiries
Industry UsageCommon in IT services, tech companies, and enterprise supportWidely used in customer service, retail, and small business support

While both roles operate during night shifts remotely, the Night Shift Technical Support Analyst typically handles more complex technical problems requiring specialized knowledge, whereas the Night Shift Help Desk Technician focuses on routine support tasks and user assistance. The analyst role often demands higher technical certifications and experience, making it suitable for those with a stronger IT background.

What are some common challenges faced by Night Shift Technical Support Analysts working remotely, and how can they be managed?

Night Shift Technical Support Analysts working remotely often encounter challenges such as isolation, managing work-life balance, and coordinating with daytime teams. To address these, it's important to establish a structured routine, utilize team communication tools effectively, and participate in virtual meetings to stay connected. Proactively documenting issues and solutions helps ensure smooth handovers between shifts, and seeking support from supervisors or team leads can provide guidance and foster a sense of inclusion despite the remote, off-hours nature of the role.

What are the key skills and qualifications needed to thrive as a Night Shift Technical Support Analyst (Remote), and why are they important?

To thrive as a Night Shift Technical Support Analyst (Remote), you need strong problem-solving skills, technical troubleshooting abilities, and a background in IT or computer science, often supported by certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and self-motivation are crucial soft skills for resolving issues and maintaining productivity during off-hours. These skills ensure prompt and effective support for users, minimizing downtime and maintaining service quality around the clock.
More about Night Shift Technical Support Analyst Remote jobs
What cities are hiring for Night Shift Technical Support Analyst Remote jobs? Cities with the most Night Shift Technical Support Analyst Remote job openings:
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What job categories do people searching Night Shift Technical Support Analyst Remote jobs look for? The top searched job categories for Night Shift Technical Support Analyst Remote jobs are:
Night Shift Technical Support Analyst Remote jobs near you
Infographic showing various Night Shift Technical Support Analyst Remote job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, 66% Part Time, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst II

Technical Support Analyst II

Acara Solutions

Buffalo, NY • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Us:
Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.
What Aleron has to offer:
  • Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)
  • PTO, plus 10 paid holidays
  • *Pay: $65,000-$75,000
Job Summary:
The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.
Essential Duties and Responsibilities:
  • Desktop support - desk side and remote phone support
  • Provide 1st and 2nd level help desk support for end users and application support
  • Assists with installations and workstation deployment
  • Updates all workstations that are connected to the network
  • Install, configure, and troubleshoot hardware, software issues and rebuilds workstations
  • Monitor for viruses for operating system and network device updates
  • Monitor backup procedures and processes - conduct data restores when required
  • Support multiple branches throughout the Company
  • Some travel to remote offices or external customer sites as needed
  • Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents
  • Use remote access tools to perform diagnostics on users' PC
Other Duties:
  • Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company
  • After hours on call rotation
  • Submit periodic reports to management as requested
  • Update and monitor Windows Server environment as needed
  • Responsible for various other administrative duties as directed by Company

Qualifications and Skills:
Required:
  • Bachelor's degree in Computer Science or 4 years of experience working in technical support
  • 3 years of experience in a help desk and IT environment
  • 1 year of experience in computer project management, back-up systems and configurations
  • 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers
  • Must be able to lift and move up to 50 pounds regularly.
  • Possess a valid driver's license, a good driving record, and a serviceable vehicle suitable for business transportation
Preferred:
  • Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed
  • Must have a broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills
  • Must have strong verbal and interpersonal communication skills and be analytical in nature
  • Must have the ability to organize complex material
  • Must be detail orientated
  • Must have excellent verbal and written communication skills
Physical Demands, Work Environment, and Travel:
  • This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
  • The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.
Additional Information:
  • This job description is subject to change and may be adjusted to meet the company's needs.
  • Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
* The compensation range provided represents our good faith representation of the high and low pay range for this position.
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About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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