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Night Shift Technical Support Analyst Remote Jobs

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Technical Support Analyst

Denver, CO · Remote

Role Overview: We're looking for a Remote Technical Support Analyst who loves solving problems and ... providing exceptional customer experiences. You'll be the first line of technical assistance for ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

New

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

Your skills and experience 2 years' work experience supporting customers remotely in a technical ... remote access software Highschool Diploma or GED (General Educational Development) The base ...

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for ... If you cannot work a weekend shift, please do not apply. Preferred Qualifications * Experience ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Unanet

Technical Support Analyst

$70K - $80K/yr

Our growing Support Team is looking for a Technical Support Analyst who thrives in an AI-augmented environment. You will leverage intelligent tools for ticket triage, trend detection, and knowledge ...

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

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All JobsNight Shift Technical Support Analyst Remote Jobs

Night Shift Technical Support Analyst Remote information

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How much do night shift technical support analyst remote jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for night shift technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does a Night Shift Technical Support Analyst (Remote) do?

A Night Shift Technical Support Analyst (Remote) is responsible for providing technical assistance and troubleshooting support to customers or employees during overnight hours. They handle issues related to software, hardware, networks, and other IT systems, often responding to tickets or calls that come in after regular business hours. Working remotely, they use various tools to diagnose and resolve issues, escalate complex problems, and ensure smooth operation of technology services overnight. Their role is crucial for organizations that require 24/7 IT support, helping to minimize downtime and maintain productivity.

What is the difference between Night Shift Technical Support Analyst Remote vs Night Shift Help Desk Technician Remote?

AspectNight Shift Technical Support Analyst RemoteNight Shift Help Desk Technician Remote
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires similar certifications, but may accept less specialized credentials
Work EnvironmentProvides technical support for complex issues, often involving troubleshooting hardware/softwareHandles basic user issues, password resets, and general inquiries
Industry UsageCommon in IT services, tech companies, and enterprise supportWidely used in customer service, retail, and small business support

While both roles operate during night shifts remotely, the Night Shift Technical Support Analyst typically handles more complex technical problems requiring specialized knowledge, whereas the Night Shift Help Desk Technician focuses on routine support tasks and user assistance. The analyst role often demands higher technical certifications and experience, making it suitable for those with a stronger IT background.

What are some common challenges faced by Night Shift Technical Support Analysts working remotely, and how can they be managed?

Night Shift Technical Support Analysts working remotely often encounter challenges such as isolation, managing work-life balance, and coordinating with daytime teams. To address these, it's important to establish a structured routine, utilize team communication tools effectively, and participate in virtual meetings to stay connected. Proactively documenting issues and solutions helps ensure smooth handovers between shifts, and seeking support from supervisors or team leads can provide guidance and foster a sense of inclusion despite the remote, off-hours nature of the role.

What are the key skills and qualifications needed to thrive as a Night Shift Technical Support Analyst (Remote), and why are they important?

To thrive as a Night Shift Technical Support Analyst (Remote), you need strong problem-solving skills, technical troubleshooting abilities, and a background in IT or computer science, often supported by certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and self-motivation are crucial soft skills for resolving issues and maintaining productivity during off-hours. These skills ensure prompt and effective support for users, minimizing downtime and maintaining service quality around the clock.
More about Night Shift Technical Support Analyst Remote jobs
What cities are hiring for Night Shift Technical Support Analyst Remote jobs? Cities with the most Night Shift Technical Support Analyst Remote job openings:
What states have the most Night Shift Technical Support Analyst Remote jobs? States with the most job openings for Night Shift Technical Support Analyst Remote jobs include:
What job categories do people searching Night Shift Technical Support Analyst Remote jobs look for? The top searched job categories for Night Shift Technical Support Analyst Remote jobs are:
Night Shift Technical Support Analyst Remote jobs near you
Infographic showing various Night Shift Technical Support Analyst Remote job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, 66% Part Time, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Telaid Industries, Inc.

Norcross, GA • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

FULLY REMOTE

Position Title: Technical Support Analyst

Reports To: Technical Support Specialist

Shifts: 11PM - 7:30 AM EST, 1 AM - 9:30 AM EST, 4 AM - 12:30 PM EST

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable and repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Our Core Values are –

  • Be Proactive
  • Be a Team Player
  • Take Ownership
  • Do the Right Thing

Summary

In this role you will provide customer service and technical support over the phone and online primarily to field technicians, as well as clients and vendors. The Technical Support Analyst position will provide help desk and other service and technical support to technicians who are working in the field, while maintaining notes and activities in Telaid’s ServiceNow & Field Resource applications. The Technical Analyst also provides resolutions to inquiries that are received via email or through our call center. The Technical Analyst role is a critical touch point and is essential to the success of our technicians in the field and our client’s overall experience.

Responsibilities

  • Support field technician needs via emails and phone calls and other approved support channels.
  • Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services.
  • Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
  • Maintains advanced user standards and compliance within the Telaid ServiceNow and FIT work assignment applications.
  • Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
  • Address escalations from clients, partners, or field technicians.
  • Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
  • Perform other work-related duties as assigned by management.
  • Skills & Work Experience
  • Superior customer service, technical service and support, and communications skills, both written and verbal.
  • Must have experience with routers, switches, and device configurations.
  • Must have CCST, CCNA, JNCIA, JNCIS certifications (or matching experience)
  • 2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
  • Proven technical support experience in a service or support center.
  • Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog, and Data Networking.
  • Ability to read, analyze and interpret business correspondence and data.
  • Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
  • Superior documentation and follow-up skills and strong attention to detail.
  • Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel, and Outlook.
  • Telecommunications experience in technical support or field support is a plus.

Benefits of the Telaid Team:

  • Base Pay
  • Performance Based Incentives
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses

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