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Night Shift Remote Call Center Jobs in Quebec (NOW HIRING)

Desjardins Group

Advisor, Business Services

Amos, QC · Remote

Join our Business Centre - Business Services team, where exciting opportunities await! SUPPORT ... You'll be responsible for handling inbound and/or outbound calls using a call generator to ...

New

Desjardins Group

Advisor, Business Services

Alma, QC · Remote

Join our Business Centre - Business Services team, where exciting opportunities await! SUPPORT ... You'll be responsible for handling inbound and/or outbound calls using a call generator to ...

New

Desjardins Group

Advisor, Business Services

Levis, QC · Remote

Join our Business Centre - Business Services team, where exciting opportunities await! SUPPORT ... You'll be responsible for handling inbound and/or outbound calls using a call generator to ...

New

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All JobsCall Center JobsNight Shift Remote Call Center JobsNight Shift Remote Call Center Jobs in Quebec

Night Shift Remote Call Center information

See Quebec salary details

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How much do night shift remote call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for night shift remote call center in Quebec is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a night shift remote call center?

A night shift remote call center job involves handling customer service calls, inquiries, or technical support during nighttime hours while working from home or another remote location. Employees are typically expected to respond to customer needs, resolve issues, and sometimes process orders or provide information about products and services. This role is ideal for people who prefer working at night or need a flexible schedule and can efficiently communicate and troubleshoot problems over the phone or via online chat. Night shift remote call center agents often use specialized software and must have a reliable internet connection. These positions are common in sectors that need 24/7 support, such as technology, healthcare, or retail.

What are the key skills and qualifications needed to thrive as a night shift remote call center agent?

To thrive as a Night Shift Remote Call Center Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency are typically required. Exceptional patience, self-motivation, and the ability to stay focused during night hours set top performers apart. These skills ensure effective customer support, high satisfaction ratings, and reliable service coverage during off-hours.

What are some common challenges faced by remote call center agents working the night shift, and how can they be managed?

Remote call center agents on the night shift often encounter challenges such as maintaining alertness during non-traditional hours, managing work-life balance, and handling increased call volumes due to limited staffing overnight. To overcome these, it's important to establish a consistent sleep schedule, create a dedicated and distraction-free workspace, and utilize available wellness resources provided by employers. Regular check-ins with supervisors and virtual team meetings can also help agents stay connected, supported, and engaged despite working remotely at night.

What is the difference between Night Shift Remote Call Center vs Customer Service Representative?

AspectNight Shift Remote Call CenterCustomer Service Representative
Work EnvironmentRemote, night hours, call center settingTypically in-office or remote, daytime or flexible hours
Required SkillsCommunication, problem-solving, tech proficiencyCommunication, patience, product knowledge
CertificationsNone usually required, some companies prefer customer service trainingNone typically required, some roles may prefer training certifications
Industry UsageCommon in customer support, tech, retail sectorsCommon across various industries including retail, tech, healthcare

The Night Shift Remote Call Center and Customer Service Representative roles share similar skills and industry usage, but differ mainly in work hours and environment. Night shift roles focus on overnight support, often remotely, while customer service reps may work during regular hours. Both roles require strong communication skills and may not require formal certifications.

What job categories do people searching Night Shift Remote Call Center jobs in Quebec look for?

The top searched job categories for Night Shift Remote Call Center jobs in Quebec are:

Night Shift Remote Call Center jobs near you
Infographic showing various Night Shift Remote Call Center job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,745 per year, or $20.1 per hour.

Bilingual Technical Customer Service Agent-Remote

OPENLANE

Montreal, QC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

3rd of 19 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

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