Night Shift Remote Bank Customer Service Jobs in Decatur, GA

Job Summary We a re seeking motivated, customer-focused individuals to join our team as Customer Service Trainees. In this role, you will serve as the primary point of contact for customers, providing exceptional support by answering inquiries, explaining benefits, resolving concerns, and delivering accurate information. The ideal candidate demonstrates strong communication skills, empathy, problem-solving abilities, and a commitment to achieving first-call resolution whenever possible. This is a fully remote position within a structured call center environment, supporting Medicare and Medicaid members while maintaining established quality and productivity sta ndards. Key Responsibilities C ustomer Service & Member Support Serve as the primary contact for customers via inbound calls. Assist Medicare and Medicaid members with: Premium payment inquiries Benefits and coverage questions Coverage determinations Account-related support General service requests Provide accurate and timely information while maintaining a high level of professionalism. Resolve customer concerns efficiently and strive for first-call resolution. Document customer interactions accurately within designated systems. Escalate complex issues according to established procedures. Call Center Operations Handle a high volume of inbound customer calls while meeting quality and productivity goals. Maintain confidentiality and compliance with company policies and applicable regulations. Demonstrate professionalism, empathy, and active listening during all customer interactions. Follow established call handling procedures and workflows. Training & Development Successfully complete the structured training program, including: 5 weeks of classroom and program training 3 weeks of mentoring and guided support Participate in system training, process training, and ongoing development activities. Apply learned knowledge and skills to independently support customers upon training completion. Remote Work Responsibilities Maintain a dedicated, professional, and distraction-free work environment. Adhere to assigned work schedules, including evenings, weekends, and holidays as required by business needs. Ensure compliance with technical and connectivity requirements for remote work. Required Qualifications Hig h School Diploma or GED. Strong verbal and written communication skills. Excellent customer service and problem-solving abilities. Basic computer navigation, keyboarding, and data entry skills. Ability to multitask in a fast-paced environment. Ability to work independently in a remote setting. Strong attention to detail and organizational skills. Demonstrated professionalism and customer-focused min dset. Preferred Qualifications P revious experience in customer service, call center, retail, healthcare, banking, insurance, billing, claims, enrollment, or social services environments. Experience supporting customers in a high-volume contact center setting. Knowledge of medical terminology and/or health insurance concepts. Experience handling sensitive customer information with accuracy and profe ssionalism. Skills & Competencies Custo mer-focused mindset Strong communication and active listening skills Empathy and professionalism Critical thinking and problem-solving abilities Time management and organizational skills Adaptability and flexibility Integrity and attention to detail Ability to work independently and collaboratively within a team environment Training Comprehensive paid training program provided. Includes classroom instruction, systems training, job-specific processes, and mentoring support. Designed to prepare employees for independent customer service responsibilities. Technical Requirements Minimum 40 Mbps download speed Minimum 20 Mbps upload speed Maximum 38 ms ping Less than 30 ms jitter Wired Ethernet internet connection required (Wi-Fi not permitted) Work Environment Fully remote position. Dedicated and quiet workspace required. Must maintain reliable internet connectivity that meets technical specifications. Ability to work assigned schedules and meet attendance expectations. Certifications (If Any) No certifications required. Insurance, healthcare customer service, or call center-related certifications are a plus. Assessment Requirements Candidates may be required to complete one or more of the following assessments: Customer Service Simulation Assessment Call Center Assessment Typing Assessment Program-specific or licensing assessments, where applicable Education: High School

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.