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Night Shift Insurance Customer Service Representative Remote information

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$48.4K

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How much do night shift insurance customer service representative remote jobs pay per year?

As of Jun 12, 2026, the average yearly pay for night shift insurance customer service representative remote in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a Night Shift Insurance Customer Service Representative (Remote) do?

A Night Shift Insurance Customer Service Representative working remotely assists policyholders by answering questions, processing claims, and resolving issues outside standard business hours. They handle inquiries via phone, email, or chat, ensuring customers receive timely support regardless of location or time zone. This role is essential for providing 24/7 assistance, especially for emergencies or urgent insurance matters.

What are some unique challenges of working as a remote night shift insurance customer service representative, and how can I prepare for them?

Working the night shift remotely as an insurance customer service representative can present unique challenges such as maintaining alertness during overnight hours, managing work-life balance, and handling customer inquiries when fewer resources may be available. To prepare, it's important to establish a consistent sleep schedule, set up a dedicated and distraction-free workspace, and become familiar with the company's knowledge base and escalation processes. Effective communication with your team and supervisors is also key, as you may need additional support during off-peak hours.

What are the key skills and qualifications needed to thrive as a Night Shift Insurance Customer Service Representative (Remote), and why are they important?

To thrive as a Night Shift Insurance Customer Service Representative (Remote), you need strong communication skills, problem-solving abilities, and a good understanding of insurance products, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state-specific insurance licensing is important. Outstanding empathy, patience, and time management are crucial soft skills for managing customer concerns during overnight hours. These abilities ensure excellent customer satisfaction, efficient resolution of issues, and smooth operations when working remotely and independently outside of standard business hours.

What is the difference between Night Shift Insurance Customer Service Representative Remote vs Night Shift Claims Processor Remote?

AspectNight Shift Insurance Customer Service Representative RemoteNight Shift Claims Processor Remote
Required CredentialsHigh school diploma or equivalent; customer service experience; insurance knowledgeHigh school diploma or equivalent; claims processing experience; insurance knowledge
Work EnvironmentRemote, night shift, customer support focusRemote, night shift, claims review and processing
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insurance at nightClaims processing roles in insurance at night

Both roles are remote, night shift positions within the insurance industry. The main difference lies in their focus: the Customer Service Representative handles client inquiries and policy support, while the Claims Processor reviews and processes insurance claims. Candidates should consider their skills in customer interaction versus claims management when choosing between these roles.

More about Night Shift Insurance Customer Service Representative Remote jobs
What cities are hiring for Night Shift Insurance Customer Service Representative Remote jobs? Cities with the most Night Shift Insurance Customer Service Representative Remote job openings:
What are the most commonly searched types of Shift Insurance Customer Service Representative Remote jobs? The most popular types of Shift Insurance Customer Service Representative Remote jobs are:
What states have the most Night Shift Insurance Customer Service Representative Remote jobs? States with the most job openings for Night Shift Insurance Customer Service Representative Remote jobs include:
What job categories do people searching Night Shift Insurance Customer Service Representative Remote jobs look for? The top searched job categories for Night Shift Insurance Customer Service Representative Remote jobs are:
Night Shift Insurance Customer Service Representative Remote jobs near you
Infographic showing various Night Shift Insurance Customer Service Representative Remote job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Commercial Insurance Customer Service Representative II

Pharmacists Mutual

Omaha, NE • On-site, Remote

$21 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Commercial Insurance Customer Service Representative II

Fully Remote • ALGONA HWY 18 HOME OFFICE - ALGONA, IA 50511; DES MOINES IA - DES MOINES, IA 50315; OMAHA NE - OMAHA, NE 68164; SIOUX FALLS SD - SIOUX FALLS, SD 57103

Overview

Salary Range $21.00 - $25.00 Hourly Position Type Full Time

Description

Pharmacists Mutual Insurance Group has an opening for a Customer Service Representative II. This role responds to internal and external customers and Agency or Company personnel requests for information on agency companies and products, including quoting assistance as needed. This role involves handling inquiries, processing service requests, resolving issues, and maintaining strong client relationships to ensure satisfaction and retention. Will work with all agency carriers.

Customer Service Representative II

  • Responsible for moderately complex customer inquiries.
  • Manages customer inquiries with minimal direction and assistance.
  • Maintains a working knowledge of all products, services, and procedures with all agency carriers.
  • Demonstrates a history of high-quality work, dependability, and timely service responses.

Essential Functions

Essential functions may include, but are not limited to the following:

  • Provide help and advice to customers regarding policy and/or billing questions through professional communication, including investigating and solving the customer's areas of concern.
  • Process claim reports and follow-up with Company and/or client.
  • Stay current on product knowledge, industry trends, and compliance requirements.
  • Evaluate opportunities to enhance customer satisfaction and retention.
  • Process policy changes, renewals, claims, and billing inquiries.
  • Maintain detailed and accurate customer records in the agency management system according to company guidelines.
  • Seeks referrals from client base and refers leads to appropriate Agents or Customer Service Representatives.
  • Identify opportunities to upsell or cross-sell products and services.
  • Complete general office administration duties.

Knowledge, Skills and Abilities

  • Thorough working knowledge of insurance policies and coverage in order to properly fulfill the needs of our customers.
  • Knowledge of principles and practices of insurance underwriting, insurance sales, and collection and interpretation of data.
  • Ability to use initiative and apply innovative thinking.
  • Ability to organize and prioritize work.
  • Establish and maintain effective working relationships in a team environment through written and oral communication.
  • Correct English usage, spelling, grammar, vocabulary and punctuation.
  • Ability to work independently to make critical decisions and analyze complex issues.
  • Contribute effectively to the accomplishment of all goals and objectives.
  • Ability to interpret and apply laws, rules and regulations.
  • Obtain and utilize sensitive information discreetly and objectively.
  • Maintain records; prepare reports/correspondence related to the work.
  • Read, interpret, and input data efficiently and accurately.
  • Determine when to escalate concerns to the appropriate level of management.
  • Utilize computer and related software effectively.
  • Must possess high level of customer service skills, empathy, and accountability.
Qualifications

Experience and Education Qualifications

  • High School Diploma or equivalent and 3 years of related experience; or
  • Associate's Degree and 1 year of related experience

Special Requirements, Licenses and Certificates

  • Candidates must possess the appropriate insurance license or obtain within the specified timeframe below:
    • Property & Casualty License: Possess at time of hire or obtain within 90 days of hire.
    • Crop or Life & Health Licenses: May be required based on management discretion and must be obtained within 6 months of hire if applicable.
  • Education plan, special requirements and designations at manager's discretion.
  • Prefer

Work Environment

  • Hybrid or fully remote work environment designed to provide flexibility, autonomy, and productivity while working from another location
  • Primary work environment is in a climate-controlled office setting
  • Work may involve travel to home office and to attend meetings at other locations

Preferred Qualifications

  • Prior Property & Casualty (P&C) insurance experience
  • Active Property & Casualty (P&C) license

Benefits

In addition to a competitive salary, eligible employees may receive an annual discretionary bonus and access to our benefits package including:

  • Health, Dental, Vision & Life coverage
  • 401(k) with Company Match
  • Paid Time Off
  • 8 Paid Holidays
  • Volunteer Time Off
  • Paid Parental Leave
  • Hybrid/Remote Work Options
  • Employee Assistance Program
  • Tuition Reimbursement

Pharmacists Mutual Insurance Group is an Equal Opportunity Employer.

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