Night Remote Network Support Jobs (NOW HIRING)

Pay Range:

• $80000 - $90000 / year

Our Perks & Benefits:_

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement - up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program - confidential support for personal or professional challenges, at no cost
• Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Purpose
Responsible for maintaining reliable, secure, and efficient network communication throughout a complex network system. Must have extensive knowledge and hands-on experience with Cisco networks- routing and switching standards and technologies, wireless technology, SDWAN, Firepower, and Load Balancing skills.
Assist with day-to-day operations and handle several priorities, network-related incidents, troubleshoot, resolve issues, and communicate with users. Participate in network design, peer review, and configuration of Cisco devices from scratch to fulfill network infrastructure requirements. Monitor and maintain network performance, capacity management, and bandwidth utilization across the entire production networks
Essential Duties & Responsibilities
Responsible for maintaining the stability and integrity of complex network infrastructure data, voice, and wireless connectivity by regularly evaluating in-place network infrastructure throughout the company's production network
Responsible for maintaining efficient and reliable in-place network connectivity for remote sites, corporate offices, and data centers through various centralized management tools - not limited to SDWAN Orchestrator, firewall management central, GUI interfaces, SecureCRT to resolve complex networking-related issues & outages
Responsible for administering the ServiceNow ticketing system, handling several network incidents, troubleshooting, identifying, resolving issues, and communicating resolution efficiently while maintaining SLA standards
Provide prompt network support to corporate users, remote users, resolving their issues via ServiceNow, and proactively verifying efficient corporate network connectivity and managing WAN/LAN deployment
Regularly review and maintain firewall rules as directed, and exercise extreme caution when implementing any new rules on the Firewall in the Data Center and Corporate Offices. As a part of the security requirement, follow the rules and specific procedures provided to implement any add, delete, and modify firewall rules, when required
Responsible for managing and delivering multiple projects with expected due dates, ensuring to keep all parties involved informed of progress/obstacle. As per the project requirement, configure the Cisco device (Routers, Switches, Firepower) from scratch, perform tests and deploy, and monitor network performance for remote, corporate sites
Require to follow the in-place procedure for change management while implementing any changes to the production environment by obtaining proper approvals from the involved team
Responsible to execute after hour netwok maintenance for remote sites, corporate offices, not limited to LAN/WAN router switches, SDWAN, wireless technology, after the change process has been fully approved
Work with company vendors for communication related to circuit delivery, installation, and cutovers
Responsible for creating and maintaining comprehensive documentation for all implemented network systems and updates for each system change
Responsible for participating in a week-on-call rotation among the team
Qualifications and Education Requirements
5+ years of experience in a LAN/WAN engineering role performing duties at all levels of the network services with a BS in Computer Information Systems or related field
5+ years of hands-on experience in network design, deployment, managing/maintaining, and troubleshooting networking protocols and technologies such as: Wide Area Networks, Local Area Networks, MPLS, DMVPN, and SDWAN technology, routing, switching, and other protocols such as BGP, EIGRP, TCP/IP, SMTP, HSRP, etc., security appliances, wireless technology, data center experience, and other related technologies or equivalent combination of education and experience
Experience with IP addressing, VLSM, and IP routing protocols (EIGRP, BGP)
Experience with Cisco technologies (Catalyst, ASR, Cisco, ASA, Cisco AnyConnect)
Strong knowledge of IPv4, IPv6, VOIP, MPLS, SSL VPN, IPSec VPN
Experience with support tools such as industry-standard network monitoring systems (SolarWinds, Auvik, syslog servers)
Problem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common and complex inquiries
Require Cisco CCNA certified, Cisco CCNP preferred
Project management, organization, and prioritizing skills are a must
Excellent attitude and interpersonal skills
Must be willing to work outside normal business hours as needed
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Notice
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at employeerelations@confie.com
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.