Nexus Technology Jobs (NOW HIRING)

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KPMG is currently seeking a Temporary Senior Associate, Technology Operations Center (TOC) for a twelve-month assignment to join our Digital Nexus technology organization.
Responsibilities:

• Accountable for ensuring the high availability and performance of critical enterprise infrastructure; operate as a key member of the Technology Operations Center and partner closely with engineering and support teams to monitor systems, manage incidents, and deliver operational excellence
• Provide 24/7 monitoring and system support for business-critical environments, proactively identifying service-impacting events across IT systems, networks, and facility conditions
• Own, track, and manage incidents from inception to resolution; ensure accurate documentation, updates, and closure within established SLAs
• Utilize and maintain standard operational runbooks to quickly mitigate or resolve incoming incidents and support requests
• Promptly escalate complex issues to appropriate engineering disciplines or external vendors, coordinating until a resolution is reached
• Apply operational tools and diagnostics to identify potential issues in production environments, collaborating with cross-functional teams to maintain the highest quality of service; assist in identifying gaps in current monitoring, alerting, or documentation to improve overall TOC efficiency
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience in enterprise IT infrastructure operations, systems administration, or a command-center environment
• Bachelor's degree from an accredited college or university is preferred; a minimum of a high school diploma or GED is required; relevant industry or vendor credentials such as ITIL Foundation, CCNA, CompTIA Network+/Linux+, or Microsoft Certified Associate are preferred
• Proven experience diagnosing and resolving issues across enterprise servers (Windows/Linux), network hardware (routers/switches), and infrastructure environments
• Hands-on experience with ServiceNow (or equivalent ITSM platforms), monitoring tools (like SCOM and SolarWinds), databases (basic SQL Server/Oracle queries), and OS administration
• Strong written and verbal communication skills for incident documentation, paired with excellent problem-solving, organization, independent judgment, and team collaboration
• Ability to perform Pitman Schedule shiftwork, including alternate weekends
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

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