Next Level Hospitality Services Jobs (NOW HIRING)

Our associates celebrate lives. We celebrate our associates.

Operate multi-line telephone console, greet grieving families and guests with warmth and sensitivity, and provide support to the Arrangement Directors and Family Service counselors. Communicate one-on-one with families.

Essential Job Functions:  Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Oversee the Arrangement Desk/Stateroom Reception areas, keeping them clean and professional appearing.
• At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.  Present a genuine smile out of kindness.
• Must be able to multi-task, set priorities, and organize work in a high paced environment.
• Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources.
• Research family information before families meet with counselors.
• Assign families to Arrangement Counselors using the ‘UP-System.’ Strict adherence to the “Up-System” is crucial.
• Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette.
• Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any ‘special requests’ by the family.  It is critical to keep clothing accurate!  Promptly forward personal effects to Quality Control.
• Confirm accurate information while greeting families and scheduling appointments.  Much research is required for each decision.
• Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines.  From 30-50 families per day must be cared for.
• Follow-up with staff to ensure families and guests are taken care of with a high level of customer service.
• Prepare appointment slips for the following day.
• Information material displayed at the Front Desk must be kept current.
• Prepare information folders and distribute them to families accordingly.
• Must be able and willing to learn the Concierge duties.
• Provide directions to Rose Hills, to the proper staterooms, and to interment locations.
• Give service and viewing time information to families, florists and visitors.
• Direct and assist families and their guests to proper viewing rooms and chapels.
• Insure that visitation rooms are prepared to receive families.
• Deal diplomatically with continual interruptions, changing priorities, and daily deadlines.
• Print and distribute daily reports.
• Inventory and order supplies as needed.
• Maintain coffee service for families and guests.  Clean coffee equipment, prepare coffee, and serve as needed.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Understand and achieve annual SMART goals.
• Participate in training and skill development opportunities to improve competency and customer service.
• Report to work on time and maintain standard attendance.

Experience and Education:

• Two years in a fast-paced customer service environment where warmth and compassion were developed
• Previous reception experience helpful
• Some college classes preferred, or equivalent

Special Skills:

• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritizes tasks, and differentiates level of importance
• High level of communication and listening skill
• Cultural sensitivity to the diverse community that Rose Hills serves
• Basic PC skill with MSWord, Excel, and Outlook
• HMIS familiarity
• Bilingual a plus

Working Environment:

Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones.  The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect.  Must be able to remain positive, calm, and composed during stressful situations.  Present a professional front office appearance at all times.  Must exhibit flexibility, dependability, and teamwork to coworkers.  Must work with constant interruptions and heavy inbound phone calls. Learning curve is from 4-6 months to “get it right.” Must be able to work a flexible schedule, depending on business needs.

Physical Requirements:

• Sit in reception area for most of the working day
• Answer a continual stream of phone calls
• Lift up to approximately 40lbs (clothing, garment bags, and coffee maker)

Equipment / Machines Operated:

• Multi-line telephone console
• HMIS
• PC and printer
• Copier
• Fax machine
• Coffee brewer

Compensation:

$20.00/hr - $22.50/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601Category (Portal Searching): Administration and ClericalJob Location: US-CA - Whittier

Life’s not about a job, it’s about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!
Our Sales Professionals enjoy:
• Unlimited Income Potential - with a competitive commissioned incentive package
• Stability – a recession-resistant, human centered business
• Brand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
• Company-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
• Ongoing training
• Advancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.