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Newspaper Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Xcel

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Newspaper Customer Service Representative information

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How much do newspaper customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for newspaper customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a newspaper customer service representative do?

A Newspaper Customer Service Representative assists subscribers and customers with questions or issues related to newspaper delivery, subscriptions, billing, and account management. They handle inquiries by phone, email, or online chat, resolve complaints such as missed deliveries, process subscription changes, and provide information about products and services. Their goal is to ensure customer satisfaction and maintain positive relationships between the newspaper and its readers.

What are the key skills and qualifications needed to thrive as a newspaper customer service representative?

To thrive as a Newspaper Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is typically required. Patience, problem-solving abilities, and a customer-focused attitude help representatives handle subscriber issues and build positive relationships. These skills ensure efficient resolution of inquiries, customer satisfaction, and retention in a service-driven environment.

What are some common challenges a newspaper customer service representative faces when handling subscriber concerns?

Newspaper Customer Service Representatives often encounter challenges such as managing delivery issues, addressing billing discrepancies, and assisting with subscription changes. Balancing high call volumes while maintaining a positive and solution-oriented attitude can be demanding, especially during peak times like holidays or major news events. Successful representatives develop strong communication and problem-solving skills, and they frequently collaborate with distribution and billing departments to resolve subscriber concerns efficiently.

What is the difference between Newspaper Customer Service Representative vs Newspaper Sales Associate?

AspectNewspaper Customer Service RepresentativeNewspaper Sales Associate
Primary RoleHandles customer inquiries, subscriptions, and complaints related to the newspaperPromotes and sells newspaper subscriptions and advertising space
Work EnvironmentCustomer service centers, call centers, or in-office settingsSales offices, in-person at events, or door-to-door
Required SkillsCommunication, problem-solving, customer service experienceSales techniques, persuasion, product knowledge
Common CertificationsNone typically required, but customer service training helpfulSales training or certification may be advantageous

While both roles involve interaction with newspaper products, the Newspaper Customer Service Representative focuses on assisting existing customers with inquiries and issues, whereas the Newspaper Sales Associate actively seeks new subscriptions and advertising sales. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Newspaper Customer Service Representative jobs?

For Newspaper Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Newspaper Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Baton Rouge, LA • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$12.50 - $17/hr

Full-time

Re-posted 9 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR’s.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to’s.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.