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Newspaper Customer Service Representative information

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How much do newspaper customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for newspaper customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a newspaper customer service representative do?

A Newspaper Customer Service Representative assists subscribers and customers with questions or issues related to newspaper delivery, subscriptions, billing, and account management. They handle inquiries by phone, email, or online chat, resolve complaints such as missed deliveries, process subscription changes, and provide information about products and services. Their goal is to ensure customer satisfaction and maintain positive relationships between the newspaper and its readers.

What are the key skills and qualifications needed to thrive as a newspaper customer service representative?

To thrive as a Newspaper Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is typically required. Patience, problem-solving abilities, and a customer-focused attitude help representatives handle subscriber issues and build positive relationships. These skills ensure efficient resolution of inquiries, customer satisfaction, and retention in a service-driven environment.

What are some common challenges a newspaper customer service representative faces when handling subscriber concerns?

Newspaper Customer Service Representatives often encounter challenges such as managing delivery issues, addressing billing discrepancies, and assisting with subscription changes. Balancing high call volumes while maintaining a positive and solution-oriented attitude can be demanding, especially during peak times like holidays or major news events. Successful representatives develop strong communication and problem-solving skills, and they frequently collaborate with distribution and billing departments to resolve subscriber concerns efficiently.

What is the difference between Newspaper Customer Service Representative vs Newspaper Sales Associate?

AspectNewspaper Customer Service RepresentativeNewspaper Sales Associate
Primary RoleHandles customer inquiries, subscriptions, and complaints related to the newspaperPromotes and sells newspaper subscriptions and advertising space
Work EnvironmentCustomer service centers, call centers, or in-office settingsSales offices, in-person at events, or door-to-door
Required SkillsCommunication, problem-solving, customer service experienceSales techniques, persuasion, product knowledge
Common CertificationsNone typically required, but customer service training helpfulSales training or certification may be advantageous

While both roles involve interaction with newspaper products, the Newspaper Customer Service Representative focuses on assisting existing customers with inquiries and issues, whereas the Newspaper Sales Associate actively seeks new subscriptions and advertising sales. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Newspaper Customer Service Representative jobs?

For Newspaper Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Newspaper Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Cleveland, TN • On-site

Jackson Furniture Ind.
See more jobs at Jackson Furniture Ind.external

$12.25 - $16.75/hr

Full-time

Posted 4 days ago

Job description

Customer Service Representative (CSR)
Job Summary
The Customer Service Representative (CSR) provides professional, timely, and accurate service to internal and external customers, including sales representatives, furniture dealers, and consumers.
The CSR responds to customer inquiries, enters and maintains orders, provides order and product information, resolves issues, and works with other departments to meet customer needs. This position requires strong communication, organization, attention to detail, accountability, and the ability to work effectively in a fast-paced environment.
Essential Functions & Responsibilities
  • Maintain a professional, positive, and customer-focused attitude.
  • Provide timely and accurate order status and product information.
  • Enter orders, changes, cancellations, returns, and other information accurately.
  • Respond to customer emails and phone calls in a timely and professional manner.
  • Research and resolve customer issues and follow through to completion.
  • Communicate delays, concerns, and service issues to management promptly.
  • Work closely with Production Planning, Scheduling, Shipping, Sales, Accounting, and other departments.
  • Maintain accurate customer and order information.
  • Follow established company and department policies and procedures.
  • Prioritize workload and meet established deadlines.
  • Maintain organized records and follow up on outstanding issues.
  • Perform other duties as assigned.
Minimum Qualifications
  • High school diploma or equivalent preferred.
  • 3–5 years of customer service experience preferred.
  • Strong verbal and written communication skills.
  • Working knowledge of Microsoft Excel and Outlook.
  • Ability to learn and use company computer systems.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities while maintaining accuracy.
Required Skills & Abilities
  • Strong customer service and communication skills.
  • Excellent attention to detail.
  • Good problem-solving and decision-making skills.
  • Ability to take ownership and follow tasks through to completion.
  • Ability to work independently and as part of a team.
  • Professional and positive attitude.
  • Ability to handle changing priorities and customer needs.
  • Ability to read, write, count, and perform basic math.
  • Ability to accept coaching and constructive feedback.
Additional Requirements
  • Safety must always be a top priority.
  • Position requires working in an office environment.
  • Must be able to sit, stand, and walk for extended periods.
  • Must maintain regular and dependable attendance.
  • Must be able to work effectively and respectfully with coworkers, management, customers, and other departments.
Performance Expectations
CSR employees are expected to consistently demonstrate:
  • Customer Service: Professional, courteous, and timely service.
  • Communication: Prompt, clear, and professional communication with customers and coworkers.
  • Accuracy: Careful and accurate order entry and information handling.
  • Productivity: Stay focused, prioritize work, and complete assignments within expected timeframes.
  • Accountability: Take ownership of responsibilities and follow through without repeated reminders.
  • Teamwork: Maintain respectful working relationships and contribute to a positive team environment.
  • Attendance: Be dependable, punctual, and follow established procedures for absences or schedule changes.
  • Professionalism: Maintain a positive attitude and avoid behavior that negatively impacts the workplace or team.
  • Policies: Follow company policies, procedures, safety requirements, and management direction.
  • Improvement: Be willing to learn, accept feedback, and improve performance.

 

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