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New Account Manager Jobs in Virginia (NOW HIRING)

Omnicom

Account Manager

Williamsburg, VA · On-site

Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies * This position may include up to 20% travel The Account Manager may be ...

Omnicom

Account Manager

Williamsburg, VA · On-site

Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies * This position may include up to 20% travel The Account Manager may be ...

Premium Lawn & Landscape

VA · On-site

$65K - $85K/yr

Landscape Account Manager Premium Lawn & Landscape is seeking an experienced Landscape Account ... Develop new business through prospecting, networking, and relationship building. * Meet with ...

tbc

Account Manager (Lynchburg)

Roanoke, VA · On-site

This role is responsible for managing existing blood drive accounts, maximizing their production, finding new accounts, and working efficiently to best utilize corporate resources. This role works ...

tbc

Account Manager (Roanoke)

Roanoke, VA · On-site

This role is responsible for managing existing blood drive accounts, maximizing their production, finding new accounts, and working efficiently to best utilize corporate resources. This role works ...

tbc

Account Manager (Roanoke)

Roanoke, VA · On-site

This role is responsible for managing existing blood drive accounts, maximizing their production, finding new accounts, and working efficiently to best utilize corporate resources. This role works ...

i360

Account Manager

Arlington, VA · On-site

$100 - $125/hr

As an Account Manager, you will build strong relationships with customers and serve as their day-to ... This means we openly challenge the status quo, find new ways to create value and get rewarded for ...

Securitas

Account Manager

Virginia Beach, VA · On-site

$50K/yr

Account Manager Wage: $50,000.00/ annually Minimum of 3 years of security and management experience ... new business development, operational effectiveness, preparation of post orders, staffing ...

Securitas

Account Manager

Norfolk, VA · On-site

$50K/yr

Account Manager Wage: $50,000.00/ annually Minimum of 3 years of security and management experience ... new business development, operational effectiveness, preparation of post orders, staffing ...

Rent-A-Center

Account Manager

Bluefield, VA · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

i360, llc

Account Manager

Arlington, VA · On-site

$100 - $125/hr

As an Account Manager, you will build strong relationships with customers and serve as their day-to ... This means we openly challenge the status quo, find new ways to create value and get rewarded for ...

Koch Industries

Account Manager

Arlington, VA · On-site

$80K - $120K/yr

As an Account Manager, you will build strong relationships with customers and serve as their day-to ... This means we openly challenge the status quo, find new ways to create value and get rewarded for ...

Securitas

Account Manager

Chesapeake, VA · On-site

$50K/yr

Account Manager Wage: $50,000.00/ annually Minimum of 3 years of security and management experience ... new business development, operational effectiveness, preparation of post orders, staffing ...

Rent-A-Center

Account Manager

Williamsburg, VA · On-site

$14.45 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsNew Account JobsNew Account Manager JobsNew Account Manager Jobs in Virginia

New Account Manager information

What does a new account manager do?

A New Account Manager is responsible for acquiring new clients or customers for a business. Their main tasks include identifying potential leads, presenting products or services, negotiating contracts, and ensuring a smooth onboarding process for new accounts. They often work closely with marketing and sales teams to meet growth targets and maintain strong relationships with new clients. Effective communication, sales skills, and a customer-focused approach are essential in this role.

How does a new account manager typically collaborate with other departments to ensure a smooth onboarding process for clients?

A New Account Manager works closely with sales, customer support, and onboarding teams to ensure a seamless client experience during the initial stages of the relationship. They often act as the main point of contact for clients, gathering requirements, communicating expectations, and coordinating timelines with internal teams. Regular meetings and clear communication channels are essential to address any challenges quickly, resolve issues, and ensure all departments are aligned on client needs and objectives. This collaborative approach helps build strong client relationships and sets the stage for long-term success.

What are the key skills and qualifications needed to thrive as a new account manager, and why are they important?

To thrive as a New Account Manager, you need strong sales acumen, excellent communication abilities, and a background in business or marketing, often supported by a bachelor's degree. Familiarity with CRM software like Salesforce, sales analytics tools, and lead generation systems is typically required. Outstanding interpersonal skills, adaptability, and a proactive approach help build client trust and navigate evolving customer needs. These skills ensure effective relationship-building, successful onboarding of new clients, and overall business growth.

What is the difference between New Account Manager vs Customer Success Manager?

AspectNew Account ManagerCustomer Success Manager
Primary FocusAcquiring new clients and onboardingRetaining clients and ensuring satisfaction
Work EnvironmentSales-driven, client acquisitionRelationship management, support
Required CredentialsSales experience, communication skillsCustomer service, communication skills

While both roles involve client interaction, the New Account Manager focuses on acquiring and onboarding new clients, whereas the Customer Success Manager emphasizes maintaining relationships and ensuring client satisfaction. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

Can I become a New Account Manager with no experience?

While prior experience is often preferred for a New Account Manager role, some companies offer entry-level positions or training programs for candidates with strong communication and organizational skills. Relevant certifications or a background in sales, customer service, or related fields can also improve chances of qualification without direct experience.

What are entry-level new account manager jobs?

Entry-level new account manager jobs typically involve managing client accounts, building relationships, and supporting sales teams. These roles often require strong communication skills, basic knowledge of CRM software, and a willingness to learn industry-specific products or services. They are suitable for candidates with little to no prior experience in account management or sales.

What are the most commonly searched types of New Account jobs in Virginia?

The most popular types of New Account jobs in Virginia are:

New Account Manager jobs near you
Infographic showing various New Account Manager job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Account Manager

Ardent Global Logistics

Virginia Beach, VA • On-site, Remote

Full-time

Posted 13 days ago

Job description

About Ardent
Ardent Global Logistics is an international freight forwarding and customs brokerage company headquartered in Virginia Beach, Virginia. We move ocean and air freight, clear customs, and handle the trade compliance work behind both for small and mid-sized importers and exporters; the companies the largest forwarders tend to overlook.
Our mission is to enable our customers' business by doing common things in an uncommon way, benefiting everyone we serve.
That sentence is not wall art. We open every Monday morning meeting by reading it out loud, naming one of our culture values, and sharing wins from the week before. The last section of this description explains how we actually work; it matters as much as the bullets above it.
Position Summary
The Account Manager owns a portfolio of Ardent accounts operationally and commercially. You are the person the customer calls, and the person Pricing, Operations, and Customs look to for the answer on what that customer expects. You keep rates current, quotes moving, SOPs accurate, and service consistent; and when something goes sideways, you are the one who gets in front of it before the customer has to ask.
This is not a pure sales role and it is not a service desk. You will exercise independent judgment on live accounts and you will execute detailed, process-driven work with your own hands. The people who do well here are comfortable doing both in the same day.
What You Will Own
Account ownership and relationships
  • Serve as the primary point of contact for an assigned portfolio of accounts, owning day-to-day communication and the quality of every response
  • Build relationships at multiple levels and across functions inside each account, not only the person who books the freight; map those contacts and keep the map current
  • Act as the customer's internal advocate at Ardent, making sure the right people and resources are pointed at their shipments
  • Run proactive outreach: scheduled check-ins, satisfaction monitoring, and a call placed before the customer has a reason to make one
  • Support onboarding and implementation for new accounts, from account setup and compliance through the first shipment
Pricing, quoting, and account growth
  • Assist with pricing on key accounts; keep rates current and accurate, and make sure they are communicated to Operations and to the customer
  • Support the quote-to-booking process end to end, following up on outstanding quotations to gain feedback and close the loop on every quote, won or lost
  • Bring pricing options and recommendations to account leadership with the analysis behind them
  • Identify opportunities to expand existing accounts into additional services and modes: ocean, air, customs brokerage, drayage, First Sale valuation, and duty recovery
  • Identify at-risk accounts early and escalate them with a plan attached, not just a warning
Operational execution and SOP integrity
  • Spot-check shipments for SOP compliance; flag recurring customer issues and gaps in the SOPs themselves
  • Work with the Customer Experience team to write, maintain, and update customer SOPs and internal documentation so that what we promised is what we do
  • Collaborate across Pricing, Operations, Imports, Exports, and Customs to resolve issues and protect service quality
  • Maintain and update the preferred agent database so origin partner selection is a decision rather than a guess
  • Keep account activity, contacts, and opportunities documented accurately and consistently in GoFreight and HubSpot
Performance, reporting, and business reviews
  • Establish and monitor service standards and KPIs with assigned accounts
  • Prepare and support quarterly business reviews and other customer-facing materials
  • Monitor service quality, identify trends, and bring them to management review with root cause attached, not just symptoms
  • Maintain customer success stories for commercial use
  • Contribute to continuous improvement and automation initiatives alongside Operations

The First 90 Days
  • Days 1 to 30: Learn the accounts, the SOPs, and GoFreight. Join the daily operations huddle and the Monday morning meeting. Meet every internal stakeholder who touches your portfolio.
  • Days 31 to 60: Own day-to-day communication for your accounts. Audit the SOPs for your top accounts and correct what is out of date. Take over quote follow-up.
  • Days 61 to 90: Run your first customer business review. Present a service-trend read on your portfolio with at least two process fixes you intend to drive.

How Success Is Measured
  • Retention and overall health of the assigned portfolio
  • Revenue and margin growth inside existing accounts
  • Quote follow-up discipline and conversion rate
  • SOP accuracy and compliance on audited shipments
  • Speed and quality of response when an exception hits
  • Customer feedback captured in business reviews and check-ins

Who You Are
  • Proactive and decisive. You make the call and you own it.
  • Reliable in the way we mean it internally: you do what you say and you say what you do.
  • Analytical and direct. You communicate plainly, with the data in hand.
  • Comfortable working independently for long stretches, and able to shift into relationship mode when an account needs a person rather than an email.
  • Detail-oriented inside a structured, repeatable process. You would rather follow a good SOP than reinvent one every week.
  • Composed when priorities shift. Tariffs move, sailings get blanked, rates spike overnight. We ride the roller coaster; we do not build the tracks.
  • Quick to raise your hand when something breaks, including when you are the one who broke it.

Qualifications
Required
  • 2+ years of account management or customer experience within international logistics, or equivalent freight forwarding operations experience
  • Working knowledge of ocean and air import and export processes and documentation
  • Strong written and verbal communication skills, with an analytical and direct style
  • Proficiency in Microsoft Office, Excel in particular
  • Ability to work effectively on a fully remote team spanning multiple time zones
Preferred
  • Customs brokerage exposure; familiarity with entry filing, HTS classification, and trade compliance fundamentals
  • TMS experience; GoFreight strongly preferred
  • CRM experience; HubSpot preferred
  • Familiarity with First Sale valuation, Section 301, or duty recovery work
  • Experience preparing and presenting quarterly business reviews
  • Knowledge of transportation and logistics market trends

Work Environment
Ardent is a distributed team. This is a fast-paced role with frequent interaction across internal departments and customers, in a market that changes without warning. The ability to stay composed through shifting priorities and competing demands is central to success in this position.
How We Work
Our culture is a weekly practice, not a poster. Every Monday morning the whole company gets on one call. Someone reads the mission statement and says what it means to them. Someone names a culture value and does the same. Then we share wins, business and personal. Every day, operations huddles to surface whatever is urgent.
These are the values you will hear named on those calls:
  • Customer focused. We do not prove our value when every shipment goes perfectly; a customer could book that themselves. We prove it when something goes wrong and we answer with speed, transparency, and a plan.
  • One team. If you see something, say something, even when it is not your department. We are remote, and communication is the thing holding the parts together.
  • Ownership. Mistakes happen. Investigate, find the root cause, say so early and often, and make sure it does not happen twice.
  • Reliable. Do what you say and say what you do. Someone else's livelihood is inside every shipment we touch.
  • Win and celebrate wins. We stop and say so out loud, every week.
  • One percent better every day. Control what you can control, and improve it.
What we handle is a small link in a long chain, and it is not a small thing. Very little reaches a shelf without it. We take that seriously, and we would like you to as well.

Apply