Role:Â Network Technician (L4)
Client:Â Ciena
Location:Â Ashburn, VA (100% Onsite)
Duration:Â Long-term Contract (W2)
As discussed, We have 3 new locations added for the role. Please see if you have any candidates to submit.
Seattle, WA
Atlanta GA
Columbus OH
 Key Responsibilities
·        Manage deployment project documentation (daily reports, closing docs, engineering updates)
·        Collect, validate, and submit network test records
·        Perform advanced provisioning, troubleshooting, and software upgrades
·        Provide remote support and mentor field technicians
·        Collaborate with Ciena PM and engineering teams
·        Resolve complex technical issues and escalate when required
·        Execute test plans and MOPs (non-intrusive procedures)
·        Commission and provision Ciena equipment
·        Build and troubleshoot circuits end-to-end
Required Experience
·        7+ years in telecom deployment / network support
·        Experience in advanced provisioning & troubleshooting (mandatory)
·        Understanding of blueprints / MOPs (mandatory)
·        Will be using AWS Automation/Workflows so will need a strong aptitude to jump in and use new platforms.
·        Strong troubleshooting skills for complex network/system issues
·        Experience leading or mentoring technicians during maintenance windows
·        Familiarity with network management tools/platforms
·        Strong communication and documentation skills
·        Ability to work independently and in team environments
·        Valid U.S. Driver’s License
Preferred / Nice to Have
·        Experience with Ciena products (preferred, not mandatory overall)
·        Ciena 6500 / RLS – required only for L4 level roles
·        Unix/Linux familiarity
·        Background in NOC or remote support environments
·        Experience supporting North American telecom customers
Education
·        Bachelor’s degree (CS/EE) or equivalent experience
Rachael
Email: rachael@sidramtech.com
Direct: 4705239688