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Network Technical Operations Dispatcher Jobs (NOW HIRING)

Nwis

Technical Operations Officer

Sterling, VA

$122K - $253K/yr

Technical Operations will support a teaching environment to perform on-site site surveys to map out ... network functionality and signal integrity. This position key concepts are to include physical ...

Nightwing

Technical Operations Officer

Sterling, VA · On-site

$122K - $253K/yr

Technical Operations will support a teaching environment to perform on-site site surveys to map out ... network functionality and signal integrity. This position key concepts are to include physical ...

BlueAlly

Network Technical Staff-Juniper

Woodlawn, MD

... day operations * Solid understanding of enterprise routing and switching protocols including BGP ... Able to contribute to detailed technical documents with guidance and editorial review * Understands ...

New

Nwis

Technical Operations Officer

Sterling, VA

$122K - $253K/yr

Technical Operations will support a teaching environment to perform on-site site surveys to map out ... network functionality and signal integrity. This position key concepts are to include physical ...

Profound

Technical Operations Engineer

Manhattan, NY · On-site

We're hiring a Technical Operations Engineer to own the reliability, security, and scalability of ... Network troubleshooting (DNS, VPNs, routing) * Scripting and automation (Python, Bash) for ...

Collabera

Network Technician

Irving, TX

$22.50 - $29/hr

... dispatch for physical issues to be resolved. Provides technical assistance to customers, Field ... Operations Jobs, Central Office Jobs, NOC Technician Jobs, Center Office Technician Jobs, Center ...

Transdev

Dispatch Operations Specialist

Houston, TX · On-site

$19.50 - $24.25/hr

Dispatch Operations Specialist Transdev in Houston, TX is hiring a Dispatch Operations Specialist ... Technical Degree preferred. * 3-5 years' experience of dispatching. * Excellent verbal ...

Merck & Co.

... manufacturing network, ensuring that site's mission and objectives are effectively achieved ... The Technical Operations Director is accountable for planning and on-time execution of ...

Transdev

Dispatch Operations Specialist

Houston, TX · On-site

$19.50 - $24.25/hr

Dispatch Operations Specialist Transdev in Houston, TX is hiring a Dispatch Operations Specialist ... Technical Degree preferred. * 3-5 years' experience of dispatching. * Excellent verbal ...

CREW Carbon

Technical Operations Lead

Manhattan, NY · On-site

... dispatch. * Track and report fleet uptime, reliability, and service cost as core operating metrics ... technical background). * Track record standing up or scaling a distributed operation -- field ...

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How much do network technical operations dispatcher jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for network technical operations dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

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iSOC Technical Operations Manager

Lowell, MA • On-site

Prosegur Security USA
See more jobs at Prosegur Security USAexternal

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversee the technical operations, systems, integrations, and service delivery of Prosegur's iSOC.

  • Lead technical onboarding, configuration, testing, and activation of new iSOC clients, including system setup and validation.

  • Provide technical support, troubleshooting, and system maintenance for iSOC platforms and related technologies.

Job description

Overview
At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.
Job Details
The iSOC Technical Operations Manager oversees the technical operations, systems, integrations, client onboarding, and service delivery of Prosegur's iSOC. This role serves as a key liaison between iSOC Operations, Sales, Project Management, field teams, technology partners, and clients.
Working closely with the SVP of Technology, the Manager ensures monitoring platforms, video analytics, alarm integrations, and related technologies are configured, maintained, and supported to meet operational and client needs. The role also provides technical troubleshooting, service management, and occasional after-hours support for critical issues, upgrades, and testing.
Key Responsibilities
Client Onboarding & Implementation:
  • Lead technical onboarding, configuration, integration, testing, and activation of new iSOC clients.
  • Serve as a technical contact for IMMIX, NICE, iSOC Suite, and related integrations.
  • Configure and validate video analytics, alarm events, monitoring procedures, and system functionality.
  • Support the transition of new clients into ongoing iSOC operations.

Technical Operations & Systems Support:
  • Provide technical support and escalation assistance for iSOC personnel, technicians, and installers.
  • Troubleshoot video, monitoring, analytics, alarm, network, and integration issues.
  • Support system maintenance, upgrades, configuration changes, and testing.

Technology Platform Admin:
  • Support the evaluation and implementation of AI-driven monitoring, analytics, and automation solutions.
  • Provide technical oversight of IMMIX, Calipsa AI, Actuate AI, POPS, Pinnacle, NICE, and other iSOC platforms.
  • Manage platform configuration, testing, troubleshooting, enhancements, and integrations.

Sales & Project Management Support:
  • Provide technical expertise to Sales and Project Management for new and existing iSOC opportunities.
  • Evaluate monitoring requirements, system compatibility, integrations, analytics, and technical solutions.
  • Support client discussions, commissioning, testing, and transition to operational monitoring.

Reporting & Business Intelligence:
  • Develop and maintain Power BI dashboards, operational metrics, and client reports.
  • Analyze data to identify trends and opportunities for service and operational improvement.
  • Ensure reporting is accurate, timely, and aligned with client and internal requirements.

Service Management & Quality Assurance:
  • Support service ticket management, technical issue resolution, system audits, and testing.
  • Track technical issues and support timely resolution.
  • Maintain technical documentation, system records, testing results, and client information.
  • Support quality assurance and consistent system performance.

Client & Operational Support
  • Serve as a technical and operational resource for iSOC clients and monitoring personnel.
  • Act as an escalation point for technical issues and support key accounts as needed.
  • Collaborate across Technology, Operations, Sales, Project Management, Service, and field teams.
  • Support training, knowledge transfer, automation, scalability, and continuous improvement.

Qualifications
Required:
  • Experience in electronic security, SOC, remote video monitoring, or integrated security technology.
  • Knowledge of video surveillance, intrusion detection, alarm monitoring, video analytics, and related systems.
  • Experience troubleshooting technical systems and supporting technicians or operations teams.
  • Experience with client onboarding, system testing, documentation, and service support.
  • Strong communication, organization, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and communicate technical concepts to varied audiences.

Preferred
  • Experience with IMMIX, NICE, Brivo, Pinnacle, Axis, Avigilon, Genetec, Hanwha, or similar platforms.
  • Experience with AI-based video analytics, central station operations, or enterprise VMS/access control systems.
  • Experience with Power BI, data analytics, dashboards, and client reporting.
  • Knowledge of networking and security system integrations.
  • Experience supporting enterprise or multi-site security programs.

Education Requirements
  • High School Diploma

Additional Information / Benefits
  • More information available upon hiring
  • 401K/403b Plan
  • Dental Insurance
  • Vision Insurance
  • Medical Insurance
  • Life Insurance

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