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Network Support Manager Jobs in Wooster, OH (NOW HIRING)

Jarrett

Network & Server Support

Orrville, OH · On-site

Network & Server Support Employment Type: Full-time, In-Person, After-hours on-call required ... Manage and maintain Windows Server environments, including physical and virtual machines hosted in ...

Gregory Industries, Inc.

IT Support Technician

Canton, OH · On-site

$20 - $27.50/hr

... and manage support requests • Reinforce cybersecurity best practices during user support ... Microsoft 365, basic networking, printers, and common business applications. • Excellent ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Wooster, OH

Network Support Manager information

See Wooster, OH salary details

$58.4K

$75.7K

$89.8K

How much do network support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for network support manager in Wooster, OH is $75,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $83,200.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Wooster, OH are hiring for Network Support Manager jobs?

Cities near Wooster, OH with the most Network Support Manager job openings:

Network Support Manager jobs near you

Network & Server Support

Jarrett

Orrville, OH • On-site

Full-time

Re-posted 21 days ago

Job description

Network & Server Support

Employment Type: Full-time, In-Person, After-hours on-call required

Location: Orrville, OH

Job Category: Information Technology

Jarrett is seeking an experienced and versatile infrastructure professional to serve as the primary point of support for all server and network systems — covering hardware, operating systems, virtualization, storage, and network infrastructure. Our server environment is built on Windows Server with virtualization managed through Microsoft Hyper-V.

The ideal candidate is a hands-on technical professional with deep knowledge across server and networking disciplines — someone who can move fluidly between troubleshooting a network switch, provisioning a new virtual machine, tuning storage performance, and planning capacity upgrades.

Key Responsibilities

  • Serve as the primary resource responsible for day-to-day administration, support, and maintenance of all server and network infrastructure.
  • Manage and maintain Windows Server environments, including physical and virtual machines hosted in Microsoft Hyper-V.
  • Support all Hyper-V virtualization operations — VM provisioning, live migration, clustering, snapshots, replication, and resource optimization.
  • Administer and optimize enterprise storage arrays, including capacity planning, LUN management, performance tuning, and troubleshooting.
  • Design, configure, and maintain network infrastructure including switches, routers, firewalls, and VLANs across LAN/WAN environments.
  • Plan and execute server upgrades, hardware refreshes, OS updates, and patching cycles with minimal disruption to operations.
  • Monitor infrastructure health using appropriate tools and respond proactively to alerts, performance degradation, and capacity thresholds.
  • Develop, maintain, and regularly test backup and disaster recovery procedures for all critical systems and data.
  • Troubleshoot and resolve server, network, and storage incidents; document root cause analysis and corrective actions.
  • Maintain thorough and up-to-date documentation of infrastructure configurations, network topology, and change history.
  • Evaluate and recommend hardware, software, and infrastructure improvements to support organizational growth and reliability goals.
  • Coordinate with vendors and third-party service providers for hardware procurement, support contracts, and technical escalations.
  • Enforce infrastructure security through patch management, access controls, and adherence to security policies.
  • Provide after-hours support for critical incidents and scheduled maintenance windows as required.

Required Qualifications

Server & Virtualization

  • Advanced Windows Server administration (2016/2019/2022)
  • Expert-level proficiency with Microsoft Hyper-V, including clustering, live migration, and replication
  • Experience with Windows Server Failover Clustering (WSFC)
  • Active Directory, DNS, DHCP, and Group Policy administration
  • Physical server hardware management and troubleshooting (Dell, HPE, or similar)

Storage

  • Hands-on expertise with enterprise storage arrays (SAN/NAS)
  • Experience with iSCSI, Fibre Channel, or SMB/NFS protocols
  • LUN provisioning, RAID configuration, and storage performance analysis
  • Capacity planning and lifecycle management for storage systems
  • Familiarity with major storage vendors (Dell EMC, NetApp, HPE, or similar)

Networking

  • Strong command of TCP/IP, routing protocols, and switching fundamentals
  • Configuration and management of enterprise switches, routers, and firewalls
  • VLAN design, inter-VLAN routing, and network segmentation
  • VPN configuration and remote access solutions
  • Network monitoring, traffic analysis, and troubleshooting (SNMP, Wireshark, etc.)

General

  • 3+ years in a server and network administration or infrastructure support role
  • Strong troubleshooting skills across hardware, OS, networking, and storage layers
  • Experience with enterprise backup solutions and disaster recovery planning
  • Willingness and availability to provide after-hours on-call support
  • Clear written and verbal communication; strong documentation habits

Preferred Qualifications

  • Microsoft certifications (MCSA, MCSE, or Azure equivalent)
  • Networking certifications (CompTIA Network+, CCNA, or equivalent)
  • Experience with PowerShell scripting for infrastructure automation
  • Familiarity with System Center Virtual Machine Manager (SCVMM)
  • Exposure to Azure Hybrid or Azure Stack HCI environments
  • Experience with ITSM platforms and structured change management processes

Work Environment

This role involves working in and around data center and server room environments. The candidate must be able to lift and rack server and networking equipment as needed. Reliable availability for both scheduled maintenance windows and unscheduled emergency response outside of standard business hours is a firm requirement of this position.

To learn more about Jarrett, check us out at www.gojarrett.com!

Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.