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Network Support Manager Jobs in Spokane, WA (NOW HIRING)

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

Entre Technology Services

Engineer I/II/III

Spokane, WA · On-site

$50K - $80K/yr

Network Support * Network Troubleshooting * Server Administration * Server Virtualization * Solution Management * Technical Project Management * Telephone Skills/Etiquette * Wireless Network ...

Entre Technology Services

Engineer I/II/III

Spokane, WA · On-site

$50K - $80K/yr

... Network Management • Office 365 • Customer Support • Inquiry Research/Response • Issue Resolution • Problem Analysis • Software Installation • Software Troubleshooting • Solution ...

The Rockridge Group

Support Technician

Spokane, WA · On-site

Ability to perform network management tasks. * Excellent phone and interpersonal skills. * Ability to follow complex instructions through to completion, with minimal supervision. * Be able to assist ...

Alarm.com

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22.50/hr

... management system backed by Heroic Customer Service ® and support. Our on-site and cloud-based ... OpenEye's solutions are available globally through a trusted network of certified service providers.

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Spokane, WA

Network Support Manager information

See Spokane, WA salary details

$67.7K

$87.9K

$104.1K

How much do network support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for network support manager in Spokane, WA is $87,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Spokane, WA?

The most popular types of Network Support jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Network Support Manager jobs?

Cities near Spokane, WA with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Spokane, WA as of June 2026, with employment types broken down into 74% Full Time, 14% Part Time, 2% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $87,866 per year, or $42.2 per hour.

Senior IT Support & Network Analyst

Spokane, WA • On-site

NEFCO Construction Supply LLC
See more jobs at NEFCO Construction Supply LLCexternal

$33 - $38/hr

Full-time

Posted 20 days ago

Job description

Description

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.


Key Responsibilities


1. Advanced Technical Support & Escalation

  • Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
  • Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
  • Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
  • Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
  • Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
  • Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management

  • Act as the first point of contact for all incoming IT support requests.
  • Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
  • Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
  • Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management

  • Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
  • Configure and deploy company-approved mobile devices to colleagues.
  • Assist with the tracking and management of IT hardware and software inventory.
  • Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation

  • Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
  • Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
  • Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties

  • Participate in a rotating on-call schedule to provide after-hours support.
  • Adhere to all IT policies and procedures.
  • Perform other related duties as assigned.



Requirements

Preferred Qualifications

  • Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
  • Education: Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
  • Technical Skills:
    • Proficiency with Windows Operating Systems.
    • Experience with VoIP systems and current mobile devices (iPhone & Android).
    • Experience with ticketing systems is required.
    • Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
    • Experience with Active Directory and Group Policy Management.
    • Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
    • Experience with Freshservice or other ITSMs.
  • Professional Skills:
    • Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
    • Proven ability to work effectively both independently and as part of a team.
  • Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements

  • Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
  • Must be able to handle multiple inquiries and requests in a fast-paced environment.
  • The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

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