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Network Support Manager Jobs in Milton, WA (NOW HIRING)

Amazon

Network Development Engineer II

Seattle, WA

We support all AWS data centers and all of the servers, storage, networking, power, and cooling ... Manage customers during problem resolution and operating efficiently under pressure. Sit at the ...

Amazon

Network Development Engineer II

Seattle, WA

We support all AWS data centers and all of the servers, storage, networking, power, and cooling ... Manage customers during problem resolution and operating efficiently under pressure. Sit at the ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Milton, WA

Network Support Manager information

See Milton, WA salary details

$71.3K

$92.5K

$109.6K

How much do network support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for network support manager in Milton, WA is $92,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,600.00 and $101,700.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Milton, WA are hiring for Network Support Manager jobs?

Cities near Milton, WA with the most Network Support Manager job openings:

Network Support Manager jobs near you

Java Production Support Manager

WorkNovas LLC

Issaquah, WA • On-site

Contractor

Posted 11 days ago

Job description

Job Title: Java Production Support Manager

Location: Issaquah, WA relocation from only nearby state

Duration: 12+ months contract

Job Description:-

 

Responsibilities:

1. Cross-Platform Incident Coordination & Triage

* Lead triage calls with mobile engineers, backend teams, cloud infrastructure, and third-party vendor teams to pinpoint root causes rapidly.

* Coordinate emergency hotfix lifecycles across both platforms, including code patch approval, fast-track QA validation, and store submissions.

* Drive blameless Root Cause Analysis (RCA) meetings post-incident and track prevention action items through to completion.

2. Release Operations & App Store Governance

* Coordinate staged rollouts across Google Play Console and Apple App Store Connect, monitoring crash-free user rates and health metrics at each rollout percentage.

* Facilitate the go/no-go readiness reviews for bi-weekly/monthly mobile releases in alignment with Product, Engineering, and QA.

* Manage rollbacks, feature flag toggles (e.g., LaunchDarkly), and remote configuration updates during critical incidents.

3. Monitoring, SLA Management & Operational Health

* Establish and track key operational metrics (MTTD, MTTR, Crash-Free Session Rate, App Store Vitals, and API Latency).

* Maintain live dashboards in monitoring suites (e.g., Firebase Crashlytics, Datadog, New Relic, Splunk, Dynatrace).

* Ensure support documentation, runbooks, escalation matrices, and operational playbooks are up to date.

* Oversee Tier 2 support escalation queues in Jira / ServiceNow, ensuring SLAs are met across all incident severity levels.

4. Stakeholder Communication & Support Liaison

* Translate complex technical issues into clear business updates for executive leadership, product management, and support teams.

* Interface with Customer Operations and Social Media teams to monitor end-user sentiment, app store reviews, and incoming user complaints.

* Align mobile engineering priorities with support trends by analyzing recurring incident patterns and converting them into tech debt / bug backlog items.

Qualifications & Skills:

Required Technical Skills:

* Observability & Monitoring: Experience using Firebase Crashlytics, Datadog, Splunk, Dynatrace, or New Relic to track app metrics and triage issues.

* Network & API Analysis: Fundamental understanding of RESTful APIs, JSON, microservices architecture, and network debugging tools (Charles Proxy, Postman).

* ITSM & Process Management: Proficiency with Jira, ServiceNow, Confluence, and ITIL practices (Incident, Problem, and Change Management).

* Feature Management: Familiarity with remote config tools and feature flag platforms (e.g., LaunchDarkly, Firebase Remote Config).

Preferred Qualifications:

* Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience.

* ITIL v3/v4 Foundation certification.

* Experience managing distributed On-Call rotations and handovers across different time zones.

Soft Skills:

* Outstanding leadership, calm demeanor under pressure, and strong command of critical incident bridges.

* Clear and concise written/verbal communication skills tailored for technical and non-technical audiences.

* Strong negotiation and prioritization skills to balance production stability with feature delivery goals.